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Car Expert Reviews 

131
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for securing fantastic vehicle deals and delivering significant financial savings compared to traditional dealerships. Consumers highlight how straightforward and helpful the interactions are from the very beginning of the journey. Many people appreciate the efficient service and smooth purchasing process, noting that the professional team successfully handles all tedious negotiations on their behalf. Some reviewers were not happy with the overall communication, specifically mentioning frustrating difficulties in reaching staff members and experiencing delayed follow-ups or a complete lack of responsiveness during the purchasing process.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Price

Customers had positive experiences with price, expressing satisfaction with significant savings compared to... See more

Value for money

Reviewers highlight positive aspects of value for money, frequently noting that they secured a fantastic deal... See more

Customer service

Clients share positive opinions on customer service, highlighting that enquiries are handled promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris Loader did an amazing job helping me with my car search. I did not buy through Car Expert because in the end, the car I wanted was only sold through factory dealerships with no discount. However... See more

Company replied

Rated 5 out of 5 stars

Dan was great to deal with. He got us a fantastic deal on A Hyundai i30 hybrid and was happy to help with sorting out a few minor issues on handover. Much appreciated Dan. I'd highly recommend using C... See more

Company replied

Rated 5 out of 5 stars

My experience with car expert was amazing. I work big long hours so the fact these guys do all the calling around and sorting out, really helped me find the best deal for my LC Prado. It saved me time... See more

Company replied

Rated 5 out of 5 stars

I knew what car I wanted and I shopped around for a few local dealers and Car Expert for me $2k off the nearest offer from the dealer I had nearly locked in, who already offered quite a promising disc... See more

Company replied


Company details

  1. Auto Market
  2. also in
  3. Car Dealer
  4. Media and Marketing Agency
  5. Media Company
  6. Publisher

Written by the company

CarExpert reaches millions of Australians every month with independent reviews, comparisons, and insights that shape new car buying decisions. By pairing this influence with our team of New Car Specialists, we guide buyers from research to purchase, securing the right car at the best deal, with a seamless and stress-free experience. Quite simply, our purpose is to make buying a new car quicker and easier.

CarExpert New Car Specialists

Written by the company

Helping Australians buy the RIGHT new car
Clear reviews and expert guidance to help you buy with confidence. Independent advice and fair, transparent offers from nationwide dealer partnerships. Research, guidance, great deals, finance and more - all in one place.

Contact info

Promotion box for Car Expert

Ready to buy a new car?

CarExpert's New Car Specialists are here to help you buy your new car.

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(131)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot fault the service I received

I cannot fault the service I received from the team at CarExpert . Having the pleasure of dealing with Blair who went well beyond expectations I am definitely a walking advertisement of this car buying service, why would you go elsewhere?

August 6, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thank you for this review, Steve!

Great to hear Blair went well beyond expectations, and we'll pass your feedback straight on to him.

Recommendations like yours mean a lot, so thanks for backing the team :)

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Good communication

Good communication, easy to deal with a good pricing

August 12, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thank you for this review, Don!

Great to hear the communication was clear and the pricing stacked up.

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Absolutely loving my new car

Absolutely loving my new car! The entire buying process was smooth, professional, and completely stress-free.....
Leah, answered my all questions and helped me from the start and all the way till I picked my New Geely EX 5.
Extremely happy with Car Expert..Cheers

August 5, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thank you for this review, Parvesh!

Leah will be so pleased to hear she made the whole process smooth and stress-free from start to finish, and we'll be sure to pass your kind words on to her.

Congratulations on the new Geely EX 5!

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

amazing service great expertise would…

Amazing service great expertise, would highly recommend and
will definitely be using again if we purchased a new car.

June 27, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thank you for this review, Angela!

It's great to hear the service and expertise hit the mark, and that you'd recommend us.

We'd love to help again when the time comes for that next car.

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Highly recommend using Car Expert

I received amazing service from both Leah and Izi through the entire purchase process. They were able to secure a great deal on a car for me with all of the extras I was after, and with such a quick turnaround as well. Always responded to any concerns I had along the way and were super helpful and understanding. Thanks again guys!
I highly recommend using Car Expert and will definitely be coming back in the future :)

August 10, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thank you for this review, Brock!

We'll pass your kind words to Leah and Izi, who'll be glad they landed you a great deal with all the extras and turned it around so quickly!

We'd love to help again when you're ready, so come back any time!

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Best Car-Buying Experience

Buying a car can be a very frustrating experience, especially when you have to deal with dealerships, bargaining, and spending so much time trying to find the right deal.

I have always watched car reviews from CarExpert and their car experts, so when I found out they could also help with buying a car, I decided to give it a try. At first, when they contacted me, I felt nervous and wasn't sure if I could trust the service.

However, Craig Nicholson completely changed my mind. He helped me find an excellent deal that I don't think I could have found on my own. Craig was always keeping me updated about the car, was easy to contact, and made the whole process much less stressful.

Yass Benjamin, the finance specialist, was also fantastic. He helped me with all of my finance and loan requirements and made the process simple and easy to understand.

Both Craig and Yass were extremely professional, helpful, and easy to communicate with. They went above and beyond to make sure everything was organised and that I received my car on time.

Thanks to Craig Nicholson and Yass Benjamin, I would definitely recommend CarExpert to all my friends and family. They made buying my car a much easier and more enjoyable experience.

July 31, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thank you for this review, Harry! Going from unsure about the service to trusting us with the whole purchase says a lot, and we're really glad you gave us a go.

We'll pass your kind words to Craig, who'll be thrilled he found you a deal you didn't think was out there and kept you in the loop the whole way!

Yass will be just as pleased to hear he made the finance and loan side feel simple and stress-free!

Delivering your car on time and earning a recommendation to your friends and family is exactly the result we love to see.

Enjoy your new car!

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

David Robinson you're a superstar!

David Robinson went above and beyond to help. He is so dedicated to his work, he will fight for you till the very end to get the best deal for you. David is very professional and I have a great pleasure to deal with him. If there at 10 out of 10 I will give him 11 stars ⭐ for his service!

August 7, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thank you for this review! 11 stars is a big call, and we'll happily pass that on to David.

It's great to hear that you had such a great experience with us. If you know anyone else looking for a new car, send them our way :)

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Will definitely use this service again

Will definitely use this service again, they made buying a car and trading in my own one simple. Sam was exceptional in trying to find me a good trade in and in collaborating with the dealership so that I was informed throughout the process.

July 31, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thank you for this review Tracey! We will be sure to pass this along to Sam.

We're so pleased to hear that we made the process of buying a new car and trading in your current one simple and enjoyable.

We'll be here when the next car comes around, and we're always happy to help anyone you send our way!

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Give the dealership a miss

I spoke with Jacob to put together a deal on a new car.

His attitude and professionalism was top notch.

I highly recommend

July 31, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for the kind words about Jacob, Stephen.

Attitude and professionalism like that is what we want every customer to experience.

Enjoy the new car, and thanks for recommending us!

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Absolute pleasure to work with

Absolute pleasure to work with. Efficient and helpful staff who communicated well. Price well negotiated. Recommended.

July 23, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for the kind words! Glad our team made things efficient and easy to work with.

Great to hear the price landed where you wanted too.

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Yass and team

Yass, Erin and Izi were wonderful to deal with. Made the process from finance to sourcing a vehicle at a great price easy and seamless. Was kept up to date from start to finish. Would recommend the team at car Expert to anyone looking at purchasing a new Car.

July 24, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks Rebecca! We'll pass this on to Yass, Erin and Izi; they'll be happy to hear it.

Seamless from finance through to sourcing the car is exactly what we aim for, so this is great to hear.

Thanks for recommending us too!

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Super easy process ad an outstanding experience with…

I had an outstanding experience with CarExpert, particularly thanks to Tristan, who made the entire process effortless from start to finish.
Within just four hours, Tristan had negotiated a deal on my new Geely that I was genuinely happy with. Even more impressive, he secured a vehicle for me within days, while dealerships across the network were quoting anywhere from a few weeks to a couple of months.
He also organised the trade in of my existing vehicle, taking all the stress out of the process. Everything was handled professionally, communication was excellent, and the whole experience was far easier than I expected.
If you're looking to buy a new car and want someone who will genuinely work in your best interests, I couldn't recommend Tristan and CarExpert highly enough.

June 26, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks Michael! We'll make sure Tristan sees this.

Four hours to land the Geely deal, then days (not weeks) to actually get the car in your hands is a genuinely good outcome, and rare in this industry.

We're happy to hear that the trade-in got handled without any extra hassle on your end too.

Really appreciate you recommending Tristan and the team.

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Got the car at a fantastic price

Got the car at a fantastic price, great service throughout. Highly recommend

July 23, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks Phil! A great price and great service is exactly what we try to achieve for our customers.

Really appreciate the recommendation :)

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

FANTASTIC SERVICE

I can't believe the process with Car Expert was so easy and stress free. I initially contacted them on a Friday and by Tuesday I had received the contract from my Chery dealer...not only that the price of my new vehicle was $11,000 cheaper than other quotes I had received.

The experience was seamless and highly efficient. Great service and highly recommended.

July 17, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks so much, Philip! Friday enquiry to signed contract by Tuesday is a seriously quick turnaround.

And $11,000 off your new Chery compared to other quotes is a brilliant saving!

Thank you for the recommendation, and enjoy the new car!

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Car Expert gave us great service and…

Car Expert gave us great service and found us a great price. 100% Recommended to make getting a new car fast and easy.

July 13, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks so much, Paul! Fast, easy, and a great price is exactly what we aim for.

We're so glad the team could take the hassle out of getting your new car!

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Why use a car broker…

I use agents for real estate (residential,business and commercial), finance and stocks.Never thought about it for a car. When I was let down by a local dealer I googled car agents and tried car experts. They took all the hack work out of the deal and presented me with 3 options. I ended up saving $4k( and even got a better deal for my trade in). I couldn't believe how simple it was.
Thankyou.

July 1, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Hi Stephen,

We love that you brought your agent mindset to car buying, and it clearly paid off. Saving $4k plus a better trade-in result is a fantastic outcome!

Glad we could take the hack work out of it after the dealer let you down. If anyone in your network could use the same help, we'd love to look after them too.

Happy driving,
The CarExpert team

Rated 1 out of 5 stars

Community from the start was terrible

Community from the start was terrible. Not following things up. Having to do your work for you. I cant begin to list the amount of time,emails and phone calls I have had to make. To get information out of you guys. Izi Hunt needs to be reviewed and looked at she wasn't helpful at all. Still haven't had any emails from her. Service over all was terrible i wouldn't recommend it to anyone else.

July 10, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Hi Keedle,

Thank you for taking the time to share this feedback. The amount of chasing you describe, across emails and phone calls just to get information, is not the experience we want anyone to have.

We take concerns about our team’s communication seriously and will be investigating what happened here, including the specific issues you’ve raised.

If you’re open to it, we’d welcome the chance to speak with you directly so we can understand the full picture. We will give you a call shortly.

Kind regards,
The CarExpert team

Rated 5 out of 5 stars

From my first contact with Blair

From my first contact with Blair, I felt confident to continue negotiations.
I was encouraged to inspect the cars that I was interested in, making sure that the product fitted my requirements and budget.
I studied the CarExperts evaluations in my selected list and finally reached a decision that I discussed with Blair.
I was advised to take a test drive but not to sign any documents.
When Blair was notified all the necessary documents were drawn up , emailed to me for signatures and I was advised regularly about the process.
When the car arrived at the dealer, another CarExpert, Liz, took over to advise me when and how to pay for the car as well as organising Comprehensive Insurance.
From the time of my test drive to the day I picked up the new car I did have to go anywhere.
I live 85km from the dealer.
CarExpert made buying a new car as making a cup of coffee, albeit a bit more expensive.
Thank you CarExpert.

July 7, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Hi John,

Buying a new car without leaving home, from 85km away, is the kind of convenience we aim to achieve for our customers. So glad the process ran smoothly from test drive to pickup!

A big shout-out to Blair for guiding your negotiations and decision, and to Izi for stepping in to sort payment and insurance once your car arrived.

We love that we made buying a new car as easy as making a cup of coffee :)

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

Got a good deal

July 12, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

That's what we're here for, Jackson! Glad we could help you land a great deal on your new car.

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

CarExpert - buying a new car

I have been watching and following the CarExpert channel on YouTube for a long time now and always love how detailed and consistent the reviews are, and thought I had nothing to loose by hitting them up on their offer to find me a new car. Decided on buying 2 new cars at a price that saved me thousands compared to my local dealer! They even offered a service to value my trade-in vehicles what was great. Another family member also decided on buying a new car, with the same result within a day!! Unbelievable!
Just need the vehicles to be delivered now (currently in production)!!
Cheers CarExpert.

July 6, 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Two new cars sorted, thousands saved, and a family member on board too - what a result, Mick!

It's fantastic to hear a long-time viewer of the YouTube channel put us to the test and came away this happy. We're glad the trade-in valuation service came in handy as well.

Fingers crossed production wraps up quickly, the wait for delivery is always the hardest part!

Happy driving,
The CarExpert team

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