CarFinanced  Reviews 261

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and pleasant. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often mentioning quick response times and a seamless user journey. However, some customers also noted issues with the process, specifically mentioning repeated requests for documentation, which led to delays and a feeling of wasted time. A few other people also felt that the support from agents diminished after the car was purchased, making it difficult to get further questions answered.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, professional,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as smooth, efficient,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a lovely lady called Aliyah look after me throughout my purchasing a new car journey and she has been absolutely wonderful! Nothing was to much hassle, provided me with so much knowledge a... See more

Company replied

Rated 5 out of 5 stars

ADAM ! What an absolute legend. He has been super helpful from the start and has great communication. Got approved for finance, then ended up selecting a different vehicle, but Adam was quick an... See more

Rated 5 out of 5 stars

I'm very happy I chose this company! The service was fast, professional, and very friendly. Callum was extremely helpful — he answered all our questions clearly and made the whole experience smooth an... See more

Rated 5 out of 5 stars

Had the pleasure of dealing with Humera, all i can say is what a Great Asset to the company she is! So helpful, respectful, patient and gave me great advice. She's been helping me with my purch... See more


Company details

  1. Car Finance and Loan Company
  2. Finance Broker

Written by the company

At CarFinanced, we make car finance simple, clear, and stress free. Whether you have good credit, bad credit, or you’re self employed, we work hard to find a deal that suits your situation. We take the time to explain everything properly, keep you updated throughout, and make sure there are no surprises. Our goal is to help you get the car you want with a finance plan that actually works for you. Apply now in 60 seconds today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I have never experienced so much mucking about

I have never experienced so much faffing around and information requests for borrowing a relatively small amount of under 4K. I nearly cancelled but the Manager dealing with it was seriously professional and empathic and it eventually went through, long AFTER the finance company who I have used for years with zero problems released the funds. I have an good credit report with zero problems all my adult life. I am 74 now so this companies behaviour came as a genuine shock.

March 6, 2026
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Thank you for your feedback, and we’re sorry to hear about your experience.

We completely understand how frustrating the process must have felt, especially given your strong credit history and previous smooth experiences elsewhere. While we aim to make things as straightforward as possible, there are occasions where additional checks are required by lenders, even for smaller amounts, and we appreciate that this can feel excessive.

That said, we’re really pleased to hear that the Manager supporting your application was able to provide a professional and empathetic service and help see things through to completion.

Your feedback is genuinely valuable and will be used to review how we can make our processes clearer and more efficient, particularly for customers in similar situations.

Thank you again for your patience, and we truly appreciate you choosing us.

Rated 5 out of 5 stars

Amazing

The experience was excellent. Everything went smoothly, the process was clear, and the staff were helpful throughout. I’m very satisfied with how easy and efficient the whole experience was. Thank you!

March 1, 2026
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, very responsive, quality service all round five stars well done

February 24, 2026
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Absolutely brilliant company Adam has…

Absolutely brilliant company Adam has helped so much he has been brilliant and deserve a bonus thank you so much

February 24, 2026
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Sylvia was amazing start to finish so…

Sylvia was amazing start to finish so helpful with my mum as she didn’t understand to much but she was great with everything can’t thank her enough 5 star reviews 🫶🏽⭐️⭐️⭐️⭐️⭐️

February 23, 2026
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, highly recommend

February 23, 2026
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

hassle-free experience!

Absolutely fantastic experience from start to finish. The whole car finance application process was incredibly easy, quick, and stress-free. Everything was explained clearly, and the support throughout was excellent. Definitely one of the smoothest and most straightforward finance applications I’ve ever completed. Highly recommend to anyone looking for a hassle-free experience! Thank you Sylvia

February 21, 2026
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Great experience

Great experience, very helpful personnel

February 15, 2026
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Smooth and efficient experience from…

Smooth and efficient experience from start to finish. Adam went the extra mile with the service and was extremely efficient, professional and prompt. Would highly recommend. Thanks guys! 👌🏼

February 13, 2026
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 5 out of 5 stars

Nice friendly service

Nice friendly service, pretty quick response and always happy to help

February 11, 2026
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

Rated 1 out of 5 stars

Sylvia

I haven’t heard from Sylvia since Wednesday 18th February. She is not answering my calls or messages.

I had to take the car back to Milton Keynes to fix the AdBlue injector, and I live in Lancashire.

The garage isn’t even a Jaguar Specialist.

February 2, 2026
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Thank you for your review, we truly appreciate you choosing us.

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