Carfume Reviews 

1,551
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic fragrances, noting that the diverse scents smell amazing and last a long time in vehicles. Consumers also appreciate the super fast delivery service, which ensures orders arrive quickly and consistently even during busy holiday periods. However, some people mentioned issues with the products, noting that certain fragrances lacked any noticeable scent or smelled completely artificial. Others also noted that leaking oils caused unexpected damage to their car plastics, leading to frustrating situations. A few reviewers additionally experienced unexpected subscription charges and slow communication when trying to resolve problems.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the air fresheners vary significantly among... See more

Quality

Reviewers share mixed feedback regarding quality, as many consumers praise long-lasting scents that smell... See more

Delivery service

Consumers find delivery service to be efficient and fast, consistently expressing satisfaction with how... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Order

Clients share ambiguous opinions on order, balancing praise with strong dissatisfaction. Some consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve bought from here before and been very satisfied but recently bought the mini eggs scent and it’s really awful! Doesn’t smell like mini eggs at all, and has a horrible fake/cheap chocolate scent t... See more

Company replied

Rated 5 out of 5 stars

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hang... See more

Company replied

Rated 5 out of 5 stars

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments... See more

Company replied

Rated 5 out of 5 stars

I've not once had an issue with carfume! they always deliver, even in busy Christmas months they never disappoint! When my brand new spray broke in my car they re sent one to me, that's fabulous c... See more

Company replied


Company details

  1. Car Accessories Store

Information provided by various external sources

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(1,551)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Got the car diffuser in beach bum

Got the car diffuser in beach bum. It’s my fave scent and I was so happy to find it I got three of them! Arrived super quick. Will defo purchase again.

November 3, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

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Rated 5 out of 5 stars

Great customer service and good prodcuts

I had a vreat experience with carfume, their products smell amazing and are of high standards and their customer service went above and beyond. Much better customer service than most companies .

September 25, 2025
Unprompted review
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Reply from Carfume

Hello Zara and thank you for your review, it's really appreciated.

Carfume Customer Service

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Rated 5 out of 5 stars

Great products well made and simple and easy to use

I bought the car vent clip and and a scent. The car vent didn’t fit my cars vents but that’s my fault for not checking first. The scent is very good and you don’t need much to get it started. Great company and great products. Will definitely use them again.

September 17, 2025
Unprompted review
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Reply from Carfume

Hello John and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Great products well made

I bought the car vent clip and and a scent. The car vent didn’t fit my cars vents but that’s my fault for not checking first. The scent is very good and you don’t need much to get it started. Great company and great products. Will definitely use them again.

September 18, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

A great product that looks good and…

A great product that looks good and smells divine. I would recommend including refills when buying to ensure continuation of the amazing aroma in your car.

September 23, 2025
Unprompted review
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Reply from Carfume

Hello Catherine and thank you for your review, it's really appreciated.

Carfume Customer Service

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Rated 5 out of 5 stars

Amazing scents and car freshener

Amazing scents and car freshener. Bought my first one in the range and have subscribed too, love it

August 8, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Easy to order came quickly

Easy to order came quickly, lovely design and the smell is amazing. Won’t use any other smelly for my car. On my 4th one.highly recommended

August 1, 2025
Unprompted review
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Reply from Carfume

Hello Angela and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Fabulous product

Fabulous product - Wouldn’t use anything else!

August 1, 2025
Unprompted review
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Reply from Carfume

Hello Mr Stephenson and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Best Ever Car Freshner

Fabulous scent that really masks the smell of two dogs in the car and lasts for ages. Would highly recommend to family and friends

July 28, 2025
Unprompted review
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Reply from Carfume

Hello Kathryn and thank you for your review, it's really appreciated.

Carfume Customer Service

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Rated 5 out of 5 stars

The perfect car air freshener

The perfect car air freshener for my new car with my favourite perfume! I’m so glad I found you on Instagram!

July 13, 2025
Unprompted review
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Reply from Carfume

Hello Jade and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Perfect

I moved to carfume from drift as after the first month it was so disappointing and wouldn’t last. So far i am very happy with carfume. Smells amazing and lasts!!!!

July 7, 2025
Unprompted review
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Reply from Carfume

Thank you for your review.
It is much appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Refused to cancel the order despite my…

Refused to cancel the order despite my contacting minutes after placing the order as I had subsequently seen the poor TP reviews. Less than professional response and said they don’t have to cancel anything by saying it was in process which was untrue as it was hours before any dispatch email was sent. Refusal to cancel but have since spoken to numerous people on Facebook who have said the exact same. Keep your money as this company is unfriendly, unhelpful and just downright poor.

July 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Really quick delivery and the product…

Really quick delivery and the product was well packaged. I received the Jamaican Bum Bum fragrance and it smells amazing. The air freshener looks really pretty too. I would definitely continue to use this company. Recommended.

July 1, 2025
Unprompted review
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Reply from Carfume

Hello Sarah and thank you for your review.

We really appreciate it.
Thanks for being a Carfumer!

Carfume Customer Service

Rated 5 out of 5 stars

I never thought a car fragrance could…


I never thought a car fragrance could actually change how I feel about driving — until I discovered Carfume. From the moment I clipped it in, my entire cabin was transformed. This isn’t your average cardboard air freshener — this is luxury bottled.

I went for the Platinum Collection, and the scent I chose was “Oud Wood” — rich, warm, and seriously premium. Think high-end cologne meets five-star hotel lobby. It lingers perfectly, never overpowering, and lasts far longer than I expected.

What I love most is the aesthetic. The crystal-style bottle with the gold accent looks sleek, not tacky — like something out of a designer boutique. It turns heads when people get in the car. “What’s that smell?” becomes a regular question… in the best way.

And the best bit? It actually makes you want to keep your car clean. Something about that luxury scent in the air makes the whole vehicle feel fresh, tidy, and on point.

🔹 Scent: 10/10
🔹 Longevity: 9/10
🔹 Design: 10/10
🔹 Overall Vibe: Immaculate.

If you’re looking to upgrade your car experience, trust me — Carfume is worth every penny. Your car deserves to smell this good. 👃🚘🔥

June 24, 2025
Unprompted review
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Reply from Carfume

Hello Oliver and thank you for your review.

We really appreciate it.
Thanks for being a Carfumer!

Carfume Customer Service Team

Rated 1 out of 5 stars

This is my first time ordering and I am…

This is my first time ordering and I am so disappointed, for over £10 I was expecting it to actually have a smell, but the Cork doesnt make any smell, is this normal? Super disappointing

Edit: Spare cork never arrived, so my 1 star review remains. Buy elsewhere, much cheaper and better quality would be my recommendation

June 19, 2025
Unprompted review
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Reply from Carfume

Hello Rebecca,

We ask that if customers have an issue with any of our products, that they make contact with us in the first instance to give us the opportunity to resolve the issue.

If we are unaware of an issue, then we are unable to put it right.

I have checked our system and at the time of writing, no email has been received.

I have emailed you with a resolution.

A pack of corks was shipped to you on 20/06/2025 - Royal Mail POD shows delivered on 21/06/2025. I have emailed you the tracking information.

Carfume Customer Service

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