Carfume Reviews 

1,551
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic fragrances, noting that the diverse scents smell amazing and last a long time in vehicles. Consumers also appreciate the super fast delivery service, which ensures orders arrive quickly and consistently even during busy holiday periods. However, some people mentioned issues with the products, noting that certain fragrances lacked any noticeable scent or smelled completely artificial. Others also noted that leaking oils caused unexpected damage to their car plastics, leading to frustrating situations. A few reviewers additionally experienced unexpected subscription charges and slow communication when trying to resolve problems.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the air fresheners vary significantly among... See more

Quality

Reviewers share mixed feedback regarding quality, as many consumers praise long-lasting scents that smell... See more

Delivery service

Consumers find delivery service to be efficient and fast, consistently expressing satisfaction with how... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Order

Clients share ambiguous opinions on order, balancing praise with strong dissatisfaction. Some consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve bought from here before and been very satisfied but recently bought the mini eggs scent and it’s really awful! Doesn’t smell like mini eggs at all, and has a horrible fake/cheap chocolate scent t... See more

Company replied

Rated 5 out of 5 stars

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hang... See more

Company replied

Rated 5 out of 5 stars

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments... See more

Company replied

Rated 5 out of 5 stars

I've not once had an issue with carfume! they always deliver, even in busy Christmas months they never disappoint! When my brand new spray broke in my car they re sent one to me, that's fabulous c... See more

Company replied


Company details

  1. Car Accessories Store

Information provided by various external sources

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(1,551)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible products

I last ordered a carfume air freshener in 2018 which was great so I decided to order again in 2025, 3 different ones. They quality of these have dropped significantly. You can only smell them when your stick your nose against but you simply can't smell in the car.

May 6, 2025
Unprompted review
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Rated 1 out of 5 stars

MELTED THE INTERIOR OF MY CAR

DAMAGED MY CAR. The product has been in my car about a week or maybe two - I opted for Creed, looks good, smells good. BUT as others have said, the product will melt your plastic interior. My air freshener is was hanging off my rear view mirror, and as I was driving today i noticed a drip - realised the wooden cork is really saturated, to the point its dripping product into my car (I literally haven't touched it since fitting it so its not a case that its been shaken or anything like that), and on closer inspection, where its been dripping down into my car its melted the plastic. Luckily in my cup holders, so not majorly noticeable - but would hate for it to have been somewhere more noticeable. Ultimately, either the fragrance, or the carrier oil for the fragrance will melt plastics if it comes into contact with them - including your car. I think carfume will be getting a few claims for damages having seen multiple other similar reviews with damage to cars - they definitely might want to look at their products to limit their liability for damages.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Email on the weekend stating the ari…

Email on the weekend stating the ari freshener didn't have any smell to it.
Quick got a reply with a 'faulty cork' they've sent new croks & a gesture of good will have also added a refill for me!
Perfect 👌🏻

May 27, 2025
Unprompted review
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Reply from Carfume

Hello and many thanks for your review. We really appreciate it.

Carfume Customer Service

Rated 1 out of 5 stars

Subscription rip off

Ordered one set of air fresheners and three months later another set arrived. On querying this I was told I had signed up for a subscription, whichI hadn't. This company signs you up without your knowledge. Avoid .

May 19, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review.

Customers are presented with clear choices as to whether they wish to purchase a 'one-off' or subscribe.

Staff do not have access to customer details (we only see the last 4 digits and card type for identification purposes), therefore we cannot, and do not, sign customers up for subscriptions.

Customers are able to edit or cancel their subscriptions at any time through their account. However, this needs to be done in sufficient time to prevent the next order from being processed, as we are unable to cancel beyond that point.

Carfume Customer Service

Rated 5 out of 5 stars

Smells great

Smells great, order process and delivery was easy

May 8, 2025
Unprompted review
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Reply from Carfume

Hello David and thank you for your review.

It is much appreciated.

Carfume Customer |Service

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Rated 5 out of 5 stars

Impeccable Customer Service.

Item arrived damage I contacted customer services and it was no trouble. The people at carfume swiftly sent out a replacement impeccable customer services thank you all at Carfume

May 2, 2025
Unprompted review
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Reply from Carfume

Hello Natalie and thank you for your review.
It's really appreciated!

Carfume Customer Service

Rated 5 out of 5 stars

10/10

i was gifted carfumes brand new scent and it’s lovely! order arrived quickly and packaging is well presented. 10/10

May 2, 2025
Unprompted review
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Reply from Carfume

Hello Immy and thank you for your review.
It's really appreciated!

Carfume Customer Service

Rated 5 out of 5 stars

1000% reccomend

I recieved it in a matter of 2 days, the packaging and the product itself is top quality the scents of the air freshners are amazing they arent too strong like most other brands, the scent also last a few weeks which is amazing, the air freshener is so easy to put in your car and looks really cute in the car.

May 2, 2025
Unprompted review
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Reply from Carfume

Hello Georgina and thank you for your review.
It is much appreciated.

Carfume Customer Service

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Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase, lovely fragrance for my car, highly recommend.

March 10, 2025
Unprompted review
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Reply from Carfume

Hello Nicolae and thank you for your review. It is very much appreciated!

Carfume Customer Service Team

Rated 5 out of 5 stars

Amazing quality and smells EXACTLY like the perfumes!

I officially will not be going anywhere else but Carfume for my cars air fresheners now. The smell is just like the perfumes and it lasts, you can even smell it after being in the car for some time! It lasts ages as well! Amazing value for money and is the only car freshener product (and I have tried lots) that I have been really impressed with! Recommended to my husband, parents and friends!

April 25, 2025
Unprompted review
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Reply from Carfume

Hello Emma and thank you for your review. It is really appreciated!

Carfume Customer Service Team

Rated 1 out of 5 stars

Bad….

If I could rate this lower I would. SO ridiculously pricey. And can never actually smell the scent. Also why do they always leak. Such a rip off.

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Damaged Car

Damaged Car

As others have said, despite using following the instructions perfectly, I returned to my car yesterday and it’s damaged the interior of my car. It’s the whole plastic / material section where the gear stick sits, but the whole surround to it, not the gear stick skirt. I dread to think how many hundreds of £’s this will cost to repair. If I stop anyone from buying these and suffering this, the review is worth it. PLEASE DO NOT PURCHASE.

April 20, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM and unhelpful team

After purchasing an order, they ask if you would like to add more products with a discount, do not do this! I made the mistake of doing this, and it changed my order from a one time purchase to a subscription without me realising. I only found out when they recently took money out of my bank and I received an order confirmation email. I was confused and concerned so I emailed the team straight away, this was on a Saturday so they didn’t reply until the Monday. They said that they cannot cancel my order and if I wanted a refund I would have to pay for my order to be returned to them after it arrives. I was very unhappy about this so I looked deeper into what had happened and then sent them proof of the fact I had originally ordered one time purchases of the scents. They have completely ignored me and this is the second problem I have had with this company. Never buying from them again!!!

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience

I can't speak to the quality of the product (see below), but I appear to have had a different experience to many. I ordered for the first time, and it didn't arrive. After an exchange of emails with Jeff (who also gets mentioned in other reviews), I requested a refund, and having just checked my credit card statement, the refund was processed on the same day. Things do go missing in transit occasionally, but I cannot complain with the speed the refund was dealt with.

April 10, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your kind comments. It is much appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Carfume awesome products

I brought the mini egg carfume and I wasn't disappointed, the car smells awesome. I didn't mind paying for a quality item. Will definitely be buying from Carfume again.

April 14, 2025
Unprompted review
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Reply from Carfume

Thank you for your review Kev. It's much appreciated.

Carfume Customer Service Team

Rated 5 out of 5 stars

Mini eggs 💯

I bought the mini eggs carfume, not knowing what to expect, and boy was it worth it!! Strong smell without being over powering, leaves my car smelling like chocolate all day long, really worth the few quid it costs

April 13, 2025
Unprompted review
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Reply from Carfume

Hello Nathaniel and thanks for your review.

We really appreciate it!

Carfume Customer Service Team

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Rated 5 out of 5 stars

Beautiful fragrance

Beautiful fragrance! I love it! I’m getting so many compliments about my car smells STUNNING 🤩🤩🤩

April 8, 2025
Unprompted review
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Reply from Carfume

Hello Krisztina and thank you for your review.
We really appreciate it.

Carfume Customer Service Team

Rated 1 out of 5 stars

Ruined my car seat disappointed

Lovely scent but I had it hanging up in my car for a week and the cork was on the bottle properly in fact I can’t even get the cork off now and when I came back from a walk one day it had been dripping onto my leather car seat.
Not impressed at all and won’t be buying anymore of your products sadly.

April 6, 2025
Unprompted review
Rated 2 out of 5 stars

Really honest review

Really honest review!

I got this as it’s such a huge hype at the moment thinking aww this will be amazing.

First few days the smell was lovely didn’t fill up the whole car but it was nice then the smell just completely disappeared I was following the instructions Like it says to follow. There is no smell whatsoever even if you tip it up. I don’t use the car often so I should smell it! It’s expensive and it doesn’t last. The tree air freshener last longer than this.

So in my opinion it’s not worth it. It’s okay for the first few days then bam it’s gone.

February 3, 2025
Unprompted review

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