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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting that parcels arrive earlier than expected and in perfect condition. The company's customer service is frequently highlighted for being professional, helpful, and responsive, providing timely updates throughout the shipping process. People also appreciate the reliability and trustworthiness of the staff, making the overall experience seamless and satisfactory. However, some customers also noted significant issues with their service. A few people reported instances of items not being received as expected, particularly personal belongings, leading to considerable disappointment and inconvenience. There were also complaints about delayed deliveries, even when express shipping was paid for, and a lack of meaningful compensation or resolution for these problems.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the swift and timely... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent, swift,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

Staff

Clients share positive opinions on staff. Customers frequently praise the team's quick responses, politeness,... See more

Product

Consumers generally express satisfaction with the product delivery, noting that goods often arrive on time... See more

Based on these reviews

Rated 5 out of 5 stars

It’s been a great experience so far. The air cargo team has been amazing, particularly Korede — he’s been very helpful throughout the process. Deliveries have been timely, and I really appreciate... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with cargonaija. They’re simply the best. I always receive my parcel even before the expected delivery date. I’d gladly rate them above 5star if possible. Thank you cargonaij... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Thus is my first time using CargoNaija. They were referred to me by a friend and they didn't disappoint.My goods were cargoed from Lagos to London on a Wednesd... See more

Company replied

Rated 5 out of 5 stars

They are very reliable, while I was still thinking of when they will get back to me after filling the necessary forms online my shipment arrived exactly 6 days after it was sent from Nigeria. All inta... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Courier and Delivery Service
  3. Courier Service
  4. Logistics Service

Written by the company

Cargonaija is one of the UK's leading Air Freight and Car or Vehicle shipping giant in the UK. As part of our growth and expansion strategies, we have extended our freight services to China, Dubai, USA and Canada. Other than sending customers freight to Nigeria and other parts of the world from the UK, we now cover a wide range of location from China to Nigeria, Dubai to Nigeria, the USA to Nigeria and Canada to Nigeria.


Contact info

4.9

Excellent

TrustScore 5 out of 5

363 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant! ✨

After several disappointments using other courier companies to send items to the UK, I trusted Cargonaija as a final attempt at working with homegrown (Nigerian) couriers, and they didn’t fail. My parcel arrived swiftly and in perfect shape. I will certainly be using them again!

March 9, 2026
Unprompted review
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Rated 5 out of 5 stars

A friend helped me cargo some items for…

A friend helped me cargo some items for my birthday celebration. The service was excellent and perfect. They delivered to my door. The cost of the cargo was also reasonable. I have used another service before, let just say I will not be using them again. This is a great service and I will definitely be using them again. Keep up the great service.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using cargo for years now

I have been using cargo for years now, but when I try cargonaija I was amazed by there services, communication and fastest delivery ever... I give 💯/ 💯

March 2, 2026
Unprompted review
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Reply from cargonaija

Hi Ganiu,

We are glad to know you've always been satisfied with our services.
Thank you so much for always choosing us,your continued patronage is appreciated.

Best Regards,
Cargonaija.

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Rated 5 out of 5 stars

Swift delivery and my parcel was neat…

Swift delivery and my parcel was neat and intact.

February 24, 2026
Unprompted review
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Reply from cargonaija

Hi MRS JAYPEE,

we are glad to know your delivery has always been swift and parcels are neat.
Thank you for choosing Cargonaija,we look forward to serving you again!

Best Regards,
Cargonaija.

Rated 4 out of 5 stars

It was exactly 5 working days

It was exactly 5 working days, good company and trust them with your delivery

February 13, 2026
Unprompted review
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Reply from cargonaija

Hi oyindamola,

We're glad your delivery was smooth,thank you so much for trusting us.

Best Regards,
Cargonaija.

Rated 5 out of 5 stars

Great Service

Great Service. Always on time.
Thank you

February 12, 2026
Unprompted review
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Reply from cargonaija

Hi Regina,

Thank you so much for your feedback and thank you for trusting Cargonaija!

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Rated 5 out of 5 stars

The best of the best

The best of the best

January 31, 2026
Unprompted review
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Reply from cargonaija

Hi Funmi,

Thank you so much for your feedback!
We look forward to serving you again

Rated 5 out of 5 stars

Very good

Very good, excellent delivery 👏

February 1, 2026
Unprompted review
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Reply from cargonaija

Hi Rofiat,

Thank you so much for your feedback!
We can't wait to serve you again

Rated 5 out of 5 stars

Good services

Good services

August 12, 2025
Unprompted review
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Reply from cargonaija

Hi,

Thank so so much for your feedback
We look forward to serving you again!

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Rated 5 out of 5 stars

My delivery came earlier than it was…

My delivery came earlier than it was said to be delivered. Now I’m planning on using cargonaija to send things from UK to Nigeria. Hopefully it’s the same experience

January 22, 2026
Unprompted review
cargonaija logo

Reply from cargonaija

Hi Esther,

Thank you for trusting us
You can always send your parcel from UK to Nigeria,Trust us to give you the best!
We look forward to serving you again

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