Fernando Márquez was our main financial advisor and he did an excellent job. Super patient and on top of things. Jessica helped us too and the staff was amazing. We had a lot of issues with the bankin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Caribou communicates well. I was able to call and get information about my application. There is an online portal as well to track. They do everything for you in terms of transferring title and paying... See more
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The only issue I experienced was trying to get an update before approval. seemed to take awhile to get confirmation of approval. I guess my loan officer must've had to many loans going across her desk... See more
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I appreciate that you guys did not bait and switch. You advertised a good rate, you gave me approx. that rate (I have excellent credit) and you did not switch it along the way. It was fast and relat... See more
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Company details
- #208 of 247 best companies in Non-Bank Financial Service
Written by the company
Caribou is the smart way to lower your car or truck payments. Our streamlined process makes it quick and easy for you to refinance your auto loan. We work with a network of highly trusted lenders and utilize advanced technology to find you the most competitive offers in minutes. Our friendly team of experts provides personalized support to help you every step of the way. At Caribou, we know how busy life can get. That’s why we’ve made refinancing quick, easy, and stress-free. Whether you’re looking to reduce your monthly payment, lower your interest rate, or both, we’ve got you covered. Our tech-driven platform makes it simple to compare rates from multiple high-quality lenders, ensuring that you get the most competitive offers for your loan. Plus, our dedicated customer support team is available to walk you through the entire process and answer any questions. Get started today.
Fast, Easy Auto Refinance
Written by the company
- Why refinance through Caribou?
- * Pre-qualify in minutes without a hard credit pull * Compare offers from multiple lenders all in one place * Quick and easy online application * All-star customer support team * No application fees or upfront costs * Trusted by over 100,000 customers like you
- Eligibility
- * Minimum credit score of 580+ * Minimum annual income of $24,000 * Allows co-borrowers * Not available for motorcycles, commercial or recreational vehicles *Available in all states except: Maryland, Nebraska, Nevada, West Virginia
- Criteria
- * Loan amount $5,000-$125,000 * Payment term 24 months-84 months
Contact info
United States
- caribou.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Poor Communication
Very poor communication throughout. My initial contact was essentially unreachable after he felt he had what he needed from me. Instead I would have multiple “assistants” pepper me with emails, phone calls and text messages, often times all asking for the same thing. The process seemed to take much longer than it should have as a result. Good communication and information-sharing is key in this industry and that really needs to be improved.
April 17, 2026
Reply from Caribou
Thank you for taking the time to share your experience. We appreciate your patience and are glad everything came together in the end.
If you have any questions or need anything further, feel free to reach out to us at contact@gocaribou.com
Reply from Caribou
Thanks for the kind words! We’re glad you had a great experience with our team. Providing quick, helpful support is what we aim for every day, and it means a lot to hear that reflected in your experience. If you ever need anything else, we’re here to help!
Very responsive until funded
While I appreciated the quick information and responses, by the time the loan closed, I had no information to log into my new account. I was told to look for the information, but no phone number to call if it didn't arrive. No reference number to update the insurance. The hand off should have been better. I was getting emails from Lending Tree for my title sign off, however,I didn't use lending tree. Was very weird.
April 15, 2026
Reply from Caribou
Thank you for sharing your feedback. At Caribou, we aim to make the refinance process as smooth and easy as possible.
Your feedback has been shared with our team. If you’re open to it, please reach out to us at contact@gocaribou.com to discuss your experience.
A friendly Refinatiation
The process to refinance my car was very straight forward and was set up exactly a needed. very nice experience considering that is my first time doing this kind of transactions.
April 10, 2026
Reply from Caribou
Thank you for sharing your experience! We’re glad to hear everything felt straightforward and set up just how you needed—especially for your first time refinancing. That’s exactly what we aim for.
We appreciate you trusting us with such an important step, and we’re here anytime you need us again!
Refi made easy
Jamie and all the reps I spoke with were all very helpful and very timely throughout the entire process. I would recommend Caribou to anyone who needs to refi.
April 15, 2026
Reply from Caribou
Thank you for taking the time to share this! We’re really glad to hear Jamie and the rest of the team were helpful and kept things moving along for you.
We appreciate the recommendation and are happy we could be part of your refinance journey. If you ever need anything else, we’re always here to help!
Amazing people and Company
Eli and Jessica were so great through the whole process, they made our part easy to do, answered the questions that was throwed at them, so very glad I found yall, our note lowered 230 dollars and yall just dont know how much easier it made things for us, those 2 deserve the world, I will recommend yall to everyone!!!
I
April 13, 2026
Reply from Caribou
Hi Barbara, thank you so much for the kind words! We’re really glad Eli and Jessica were able to make things easier for you and be there to answer your questions along the way. We’ll be sure to pass this along to them. Thanks again for trusting us and for the recommendation!
Had a very smooth process during the…
Had a very smooth process during the entire refinance procedure. The agents that worked with me were very helpful and were very good at informing me of all of my available options.
April 13, 2026
Reply from Caribou
Thanks so much for sharing this! Glad to hear everything went smoothly.
If you ever need anything down the line, please let us know.
Great work and super easy to work with
Great work and super easy to work with.
Getting the initial call back took a little longer than I would have liked. But to be totally fair, they said it would take 3 business days, and it did. But once I got on the line with the rep and the loan officer, they were amazing to work with and secured a lower rate than I expected.
April 15, 2026
Reply from Caribou
Thanks for taking the time to share this. At Caribou, we aim to keep things moving quickly and keep you informed along the way.
We’re especially glad to hear our team took great care of you and helped you land a better rate than you anticipated. If you ever need anything else, please don’t hesitate to reach out.
Great auto refinance experience
I’ve had many other companies offer to help with an auto refinance, but what they would offer was really not much of an improvement. Caribou made the refinancing process easy, fast, and checked every box I wanted to achieve. Great experience!
April 15, 2026
Reply from Caribou
We really appreciate you sharing this! It means a lot to hear that we were able to deliver where others couldn’t. Glad the process felt easy and quick, and that everything lined up with what you were looking for. If you ever need anything in the future, we’re here for you.
Reply from Caribou
Thanks for the kind words! We’re glad everything felt quick and dependable. If you ever need anything down the line, we’re here to help.
The response was fast and almost…
The response was fast and almost accurate all the time..When i got the contract paperwork all the numbers changed so be careful and go thru the numbers to make sure they didnt change them
April 8, 2026
Reply from Caribou
Hi Robert, thank you for sharing your feedback. At Caribou, we strive to make the refinance process as smooth and transparent as possible, so we appreciate you taking the time to share your experience. We reviewed your file and we were glad to see our team was able to move quickly and help you with your refinancing goals.
Additionally, we understand how important it is for customers to review their final paperwork and we have a dedicated Customer Success team that supports our customers by answering any questions they may have about the process or their paperwork.
If you have any additional questions, please email us at contact@gocaribou.com
Loved the process
April 14, 2026
Reply from Caribou
Thank you for the feedback! We’re really glad to hear you loved the process. That’s exactly what we hope for. If you ever need anything in the future, we’re here to help.
Reply from Caribou
Thank you for sharing your experience! We’re glad to hear everything felt simple and moved quickly. We appreciate you choosing us, and if you ever need anything else, we’re here to help.
My experience was better than I could…
My experience was better than I could have asked for. Tony was very personable, and knowledgeable. He really guided the process seamlessly along with the help of his assistant! Thank you so much for helping me secure better finanincing that will in turn help me grow my business.
Blessings
Justin Thompson
April 6, 2026
Unprompted review
Reply from Caribou
Justin, thank you for taking the time to share this. We’re so glad to hear that Tony and the team made such a strong impression and helped guide everything smoothly along the way. It’s especially rewarding to know your new financing will support your business growth.
We appreciate you trusting us with such an important step, and we’ll be sure to pass along your kind words to Tony and his assistant. If you ever need anything in the future, we’re always here to help.
Great people
Great people, easy to refinance and very friendly, they saved me a ton of money!
April 9, 2026
Reply from Caribou
Thank you so much for the kind words! We’re really glad to hear you had such a positive experience and that our team made the process feel easy and welcoming. It’s also great to know we could help you save. If you ever need anything down the road, we’re always here to help.
Reply from Caribou
We love hearing that! It’s great to know you had a positive experience and that the agent made a strong impression. We’ll be sure to pass along your kind words. If you ever need anything else, we’re here to help!
Reply from Caribou
That’s amazing to hear! We’re so glad the process felt quick and easy for you, too. It’s great knowing we could help make a real difference. If you ever need anything else, we’re always here for you!
Loan officer was never available
Loan officer was never available. No one ever helped me, they just demanded I send them information without telling me anything about the loan, who it was going to be with etc. They then told me I needed a down payment 😂. When I am obviously refinancing for a reason. Then I find the offer is $10 less per week on my payment while ADDING $1500 to the amount I would owe. Trash company.
April 14, 2026
Unprompted review
Reply from Caribou
Danielle, thank you for sharing your experience. At Caribou, we aim to make refinancing simple, transparent, and supportive every step of the way. Your feedback is important to us and has been shared with our team. If you’re open to reconnecting in the future, we’d love the chance to help explore options that may be available for you. Please feel free to reach out to us at contact@gocaribou.com
Reply from Caribou
Thanks so much for sharing! Dean will love hearing this. We’re really glad he made everything feel simple and easy for you. That’s exactly the kind of support we aim to provide, and it means a lot to know it came through in your experience.
Really easy and they took the guess…
Really easy and they took the guess work out of refinancing my car.
April 9, 2026
Reply from Caribou
Thank you so much for sharing this! We’re really glad to hear the process felt easy and that we could take some of the guesswork out of refinancing for you. If you ever have any questions, we’re always happy to help!
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