Fernando Márquez was our main financial advisor and he did an excellent job. Super patient and on top of things. Jessica helped us too and the staff was amazing. We had a lot of issues with the bankin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Caribou communicates well. I was able to call and get information about my application. There is an online portal as well to track. They do everything for you in terms of transferring title and paying... See more
Company replied
The only issue I experienced was trying to get an update before approval. seemed to take awhile to get confirmation of approval. I guess my loan officer must've had to many loans going across her desk... See more
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I appreciate that you guys did not bait and switch. You advertised a good rate, you gave me approx. that rate (I have excellent credit) and you did not switch it along the way. It was fast and relat... See more
Company replied
Company details
- #208 of 247 best companies in Non-Bank Financial Service
Written by the company
Caribou is the smart way to lower your car or truck payments. Our streamlined process makes it quick and easy for you to refinance your auto loan. We work with a network of highly trusted lenders and utilize advanced technology to find you the most competitive offers in minutes. Our friendly team of experts provides personalized support to help you every step of the way. At Caribou, we know how busy life can get. That’s why we’ve made refinancing quick, easy, and stress-free. Whether you’re looking to reduce your monthly payment, lower your interest rate, or both, we’ve got you covered. Our tech-driven platform makes it simple to compare rates from multiple high-quality lenders, ensuring that you get the most competitive offers for your loan. Plus, our dedicated customer support team is available to walk you through the entire process and answer any questions. Get started today.
Fast, Easy Auto Refinance
Written by the company
- Why refinance through Caribou?
- * Pre-qualify in minutes without a hard credit pull * Compare offers from multiple lenders all in one place * Quick and easy online application * All-star customer support team * No application fees or upfront costs * Trusted by over 100,000 customers like you
- Eligibility
- * Minimum credit score of 580+ * Minimum annual income of $24,000 * Allows co-borrowers * Not available for motorcycles, commercial or recreational vehicles *Available in all states except: Maryland, Nebraska, Nevada, West Virginia
- Criteria
- * Loan amount $5,000-$125,000 * Payment term 24 months-84 months
Contact info
United States
- caribou.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Not enough verbal communication on…
Not enough verbal communication on things needed relied too much on emails and other such plus still have not received my new title
April 9, 2026
Reply from Caribou
Hi Alan, thank you for taking the time to share your feedback. We strive to make the refinance process as smooth and easy as possible.
If you’re open to it, we’d really value any additional feedback you’d like to share. Please feel free to reach out to us at contact@gocaribou.com
Thank you very much
April 10, 2026
Reply from Caribou
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We’re glad we could help and are always here if you need anything down the road.
Reply from Caribou
Thanks so much for the great feedback! We’re really glad to hear everything felt fast and efficient, and that our team made a strong impression. We appreciate you choosing us and are always here if you need anything in the future.
The staff were excellent to deal with…
The staff were excellent to deal with and made the process very easy. They were punctual and demonstrated great patience and understanding toward those with limited language proficiency. My best regards to everyone.
April 10, 2026
Reply from Caribou
Thank you for your thoughtful feedback. We’re so glad to hear our team made the experience easy and took the time to provide patient, supportive service. We’re grateful for your kind words and will be sure to share them with the team!
Horrible you will only pay 30 dollars…
Horrible you will only pay 30 dollars less what a scam
April 11, 2026
Unprompted review
Reply from Caribou
Thank you for sharing your experience. At Caribou, we aim to make refinancing simple, transparent, and supportive every step of the way. Your feedback is important to us and has been shared with our team. If you’re open to reconnecting in the future, we’d love the chance to help explore options that may be available for you. Please feel free to reach out to us at contact@gocaribou.com
Very satisfied
They were very helpful through the whole process and dropped my APR by 10%. And saved me a 100 dollar a month on my payment.
I would definitely recommend them, only down fall is it's a slow process.
April 10, 2026
Reply from Caribou
Thank you for sharing your experience! It’s great to hear we were able to help lower your APR and monthly payment, and that our team supported you along the way. Your feedback helps us continue improving the experience. Thanks again for the recommendation!
Irena was awesome
Irena was awesome. She answered all my questions and solved any issues I had. Very smart girl,even let me talk over her lol. I’m very happy with my refinance. Thank you
April 9, 2026
Reply from Caribou
Thank you for the thoughtful review! We’re so glad to hear Irena was able to answer all your questions and support you every step of the way. They'll really appreciate the shoutout. It’s great to know you’re happy with your refinance, and we’re grateful you chose us!
Patrick was very friendly.
Patrick was very friendly and knew what he was doing. Made everything very quick and easy when I spoke with him over my lunch break
April 9, 2026
Reply from Caribou
Thank you for sharing your experience! We’re glad Patrick made things quick and easy for you, especially during a busy lunch break. We appreciate your kind words and are happy we could help!
What Caribou told me and what genesis…
What Caribou told me and what genesis told were 2 different things. I had to resubmit firms multiple times. It was just about ready to go somewhere else.
April 8, 2026
Reply from Caribou
Thanks for taking the time to share your feedback. At Caribou, our goal is to make refinancing as smooth, clear, and supportive as possible. Your experience matters to us. If you’re open to it, we’d really appreciate the chance to learn more about your experience. Please feel free to reach out to us at contact@gocaribou.com
Kept asking for documents to be…
Kept asking for documents to be uploaded when already completed. Was a little confusing
April 8, 2026
Reply from Caribou
Thank you for sharing your feedback. Our goal is to make the process as smooth and straightforward as possible.
We’d appreciate the chance to look into this further. Please reach out to us at contact@gocaribou.com
Terrible bait and switch
Terrible bait and switch. They try to sell you gap insurance and caribou key lost protection. They don’t discuss any of the fees until they send the loan paperwork and if yah don’t read it you wouldn’t know it was there. $699 for service loan fee and then $900 for a lost key fee? Lastly I told them I didn’t want any of those services and they still hid it on there. Almost added $2,000 to my loan for no reason. Stay away.
April 8, 2026
Unprompted review
Reply from Caribou
Thank you for your feedback. We strive to make the refinance process as smooth and transparent as possible. You can find more details about fees involved with the refinance process on our FAQs page,
Additionally, we were unable to review your file with the information provided. We'd appreciate the opportunity to look into this further. Please reach out to us at contact@gocaribou.com so a member of our team can connect with you directly.
Easy to work with
Easy to work with. Prompt responses to emails and phone calls. Highly recommend!
April 2, 2026
Reply from Caribou
Thank you so much for the review! We’re glad to hear everything felt easy and that our team stayed responsive throughout. We appreciate you taking the time to share this and are always here if you need anything else!
The process was not a simple one as…
The process was not a simple one as promised . It was not a user friendly « on line format. » Also what was proferred as saving money on my présent car payments had Hidden costs such as mandatory gap insurance and a « one time contribution to Tower Finance for their community projects . There was a 64 page contract that I had to read online and initial and sign in various places throughout. Felt like a « bait and switch «
Also signing with a notary online was not as easy as promised and finally it has been 2 weeks since I submitted all my documentation and I have yet to hear from Tower or see my Approval papers. I tried to call Caribou to check status of this car Loan and it was impossible to find someone who could actually help me ascertain status of this Loan.
April 6, 2026
Reply from Caribou
Hi Lillian, thank you for taking the time to share your feedback. At Caribou, we strive to make the refinance process as smooth and easy as possible.
We’d really appreciate the opportunity to connect with you to better understand your experience. Please reach out to us at contact@gocaribou.com,
Very smooth fast experience!
April 3, 2026
Reply from Caribou
Thank you so much for sharing this! We’re really glad to hear everything felt smooth and fast.
We appreciate you choosing Caribou, and if you ever need anything down the road, we’re always here to help!
Yvette was super helpful and patient…
Yvette was super helpful and patient with me. Great customer service.
April 3, 2026
Reply from Caribou
Hi Nicholas, thanks so much for the kind words! We’re really glad to hear Yvette was able to support you and make the experience a positive one. We’ll be sure to pass this along to her.
I had a great experience using Caribou…
I had a great experience using Caribou to refinance my car, and I couldn’t be happier with the results. The entire process was smooth, straightforward, and surprisingly quick. From the start, their platform made it easy to explore my options and understand how refinancing could lower my interest rate and monthly payment.
What really stood out to me was how much they were able to save me. My previous loan had a higher interest rate, but Caribou connected me with better offers that significantly reduced my rate and gave me a more manageable car note. It honestly felt like a huge financial relief.
The customer support was also excellent. Anytime I had questions, they were responsive and helpful, making sure I understood each step along the way. There was no pressure—just clear guidance and real solutions.
If you’re looking to lower your car payment or get a better interest rate, I highly recommend giving Caribou a try. It’s an easy way to take control of your finances and save money without the usual stress.
April 6, 2026
Reply from Caribou
Hi Floyd, thank you so much for sharing this! We really appreciate you taking the time. It’s awesome to hear how much of a difference this made for you, especially when it comes to lowering your rate and monthly payment. That kind of relief is exactly what we hope every customer walks away with.
We’re also really glad our team could be there when you had questions and help make things feel clear and manageable along the way. That customer care matters just as much as the savings.
Thanks again for trusting Caribou! We’re so happy we could help, and we’ll be here anytime you need us in the future!
Reply from Caribou
Thank you for your kind words! We’re so glad to hear you had a positive experience with our team. Providing professional, courteous service while keeping things moving quickly is always our goal, so it’s great to know that experience came through. If you ever need anything in the future, we’re always here to help!
The service was great
The service was great, everyone that I spoke with was very helpful and the entire process was seemless.
April 2, 2026
Reply from Caribou
Hi Jodee, thank you so much for sharing this. We really appreciate it! It’s great to hear that our team was able to be helpful every step of the way and that everything came together smoothly for you. We’ll be sure to pass along your kind words to the team. Please reach out to us again if you ever need anything.
great people to work with!
April 2, 2026
Reply from Caribou
Thanks so much for your kind words! It means a lot to know you had a positive experience with us. Please don’t hesitate to reach out if we can help again in the future.
Caribou communicates well
Caribou communicates well. I was able to call and get information about my application. There is an online portal as well to track. They do everything for you in terms of transferring title and paying off the old lender. I did have to enter in my info more than once because I did not know what was going on at one point. Great experience though!
April 2, 2026
Reply from Caribou
Thank you for taking the time to share such detailed feedback! We’re glad to hear you found it easy to stay informed and that our team could support you along the way. Your input helps us continue improving the experience. Thanks again for choosing us!
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