We booked some flights through Carlton Leisure from Norwich to Tampa via Amsterdam. The flight from Amsterdam was subsequently brought forward and the airline routed us through Atlanta and then on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to rebook with a different airline flights to due to the current problems in the middle east. Contacted Carlton Leasure and their representative Priyan was most helpful, and arranged altern... See more
Company replied
Talking to the lady name Jazz, was excellent she is very professional and have a good grip on her job. She explained me everything regarding my upcoming travel matter in a very positive and friendly... See more
Hilmy is an excellent salesman. Very helpful.Understood our needs and booked accordingly. Thank you Hilmy. I would recommend to other people. Eager to help,and patient too. Booking process was qu... See more
Company replied
Company details
About Carlton Leisure
Written by the company
Flights
Multi City Flights
Business Class
About Carlton Leisure
Carlton Leisure offers great deals for all your travel needs including flights, hotels, tailor-made holiday, multi-city travel. With over 600 airlines you will find the widest choice of airfares to choose form. Speak to one of our Experts on 0208 100 0000
VISIT OUR WEBSITE CONTACT USCarltonLeisure.com
Written by the company
- About Carlton Leisure
- Carlton Leisure is UK based leading travel agent, offering flight tickets, hotel booking, city breaks, car hire, travel insurance and holiday packages to all over the world.
- Complete peace of mind
- We use industry leading encryption technology to secure your information.
- Serving since 1997
- Carlton Leisure has been into existence for more than two decades and built on core values of trust, quality of service, value for money and friendliness. We specialise in the international travel market and through our contracted bulk rates with our partner airlines.
- Fly Now Pay Later
- Get away and spread the cost over time. With Fly Now Pay Later, you can spread the cost of your hotel, flight or holiday. Pay over flexible instalments & get financial protection for your booking.
Contact info
362-368 Rayners Lane, HA5 5EE, PINNER, United Kingdom
- 0208 100 0000
- info@carltonleisure.com
- carltonleisure.com
4.5
Excellent
15K reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
April 23, 2026
Unprompted review
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
STILL NOT RECIEVED MY REFUND OF FLIGHTS…
ref number is 6WAX0Y59 and i dont need a call back, i need my refund.
STILL NOT RECIEVED MY REFUND OF FLIGHTS CANCELLED MY EMIRATES FROM 12TH MARCH.
6 WEEKS AND CARLTON LEISURE HAVE NOT SENT ME MY MONEY.
DO NOT USE THEM
March 12, 2026
Unprompted review
Reply from Carlton Leisure
Thank you for your feedback. We’d like to look into this for you and assist further.
Please share your booking reference/PNR with us, and we’ll arrange for one of our senior team members to contact you directly.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Hilmy is an excellent salesman
Hilmy is an excellent salesman. Very helpful.Understood our needs and booked accordingly. Thank you Hilmy.
I would recommend to other people.
Eager to help,and patient too.
Booking process was quick and reasonable prices.
Thank you Hilmy.
April 21, 2026
Unprompted review
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
It is easy and quick booking.
It is easy and quick booking.
Its worth to use ,save time
Yes it is nice.
Thanks
April 14, 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
It was quick and easy.
April 21, 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Smooth booking and quick ticket issue
Booked flights for my family through Carlton Leisure and the process was smooth. Payment went through without issues and our e-tickets were issued successfully. Clear communication and a good overall experience. Thank you.
April 21, 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Good for booking tickets
April 14, 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
I made a full payment online to book a…
I made a full payment online to book a flight through this travel agent, but there was a significant delay in receiving my tickets. When I contacted them, I was told there were “issues with the airline” and was asked to change my travel date. I refused and requested a full refund instead.
I was then informed that the refund would be processed within 3–5 working days. It is now overdue, and I still have not received my money.
I have tried calling multiple times, but each time I am told that the person handling my case is either on another call or not working that day. No one else is willing to take responsibility or provide a clear update.
This experience has been extremely disappointing and stressful. Based on my experience, I would strongly advise others to be cautious when dealing with this company, especially when making full payments upfront.
April 14, 2026
Unprompted review
Reply from Carlton Leisure
Thank you for your feedback. We’d like to look into this for you and assist further.
Please share your booking reference/PNR with us, and we’ll arrange for one of our senior team members to contact you directly.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Harry was excellent
Recently I booked business flights to Hong Kong from Belfast. On the Belfast to London leg I had booked an early flight that I needed to change. I contacted Carlton Leisure on its chat facility and was assigned to Harry. He was absolutely brilliant. Not only did get me flight changed with the airline for no charge but he managed to get better flights for me on my return. And he rang me back as soon as he could. He is an absolute credit to the organisation and because of his excellent customer service I will use Carlton Leisure in future. And I got great deals too. Professor Paddy Gray
April 17, 2026
Unprompted review
Reply from Carlton Leisure
V
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.