Carlton's service has been exceptional. Having installed and maintained our aircon units now for a number of years, in this last service we urgently needed a unit moved from it's position on a deck... See more
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Review summary
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The engineer attended site within 2 working days of requesting a call out to look at a hob oven on site. He had a very good customer facing approach to the job and spent a lot of time pulling the hob... See more
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Installation from both electricians and technician Liam went so smoothly. They cleaned up after themselves which was good for us. We are thrilled with our unit and look forward to using it. We have al... See more
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The Engineer came to site very quickly, he informed me of the date and time prior to the visit. He be was extremely helpful, very professional, solved the problem and was very friendly . We will defin... See more
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Company details
- Air Conditioning Contractor
- also in
- Air Conditioning Repair Service
- Air Conditioning Store
- Air Conditioning System Supplier
- Commercial Refrigeration
- Commercial Refrigerator Supplier
Written by the company
Carlton Services offer a complete sales, installation and servicing package to keep your refrigeration, catering equipment, air conditioning, air source heat pumps and ventilation equipment operating as it should do
Carlton Services UK Ltd - Trading in the local area since 1978
Written by the company
- Over 40 years of satisfied customers
- Whether you need advice on how to maintain your equipment, an emergency repair or regular servicing, we have the knowledge and ability to help you. Our hand-picked team of DBS checked engineers are always on hand to bring their expertise and specialist knowledge to any installation, repair or maintenance task, so you can be assured of consistent and high-quality service.
Free Delivery on all Online Sales
Free Delivery
Standard delivery is free for the UK mainland. We deliver all of our stock items to the UK mainland within 7 working days. Overnight & Timed deliveries are available at extra cost. Orders from Northern Ireland, Highlands & Islands, Republic of Ireland and the Channel Islands are charged differently; please contact the sales office for a quotation.
Contact info
Unit 25 Central Trading Estate, SN3 1PD, Swindon, United Kingdom
- 01793512550
- enquiries@carltonservices.co.uk
- carltonservices.co.uk
4.6
Excellent
782 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Service has been efficient and friendly.
July 31, 2026
Reply from Carlton Services
Hi Mark, thank you for this review and for recently moving over to our company, if you require anything please let us know. Adam Carlton
Simply order cancelled after placing…
Simply order cancelled after placing order this is also 1 week later . Wasted my time , these people may be work on winter may be . Not in summer
July 29, 2026
Reply from Carlton Services
Hi Ramakrishna, your transaction was declined by our card processing company as neither the invoice address or delivery address matched the card details. We asked if you were able to re order using a different card, or with different addresses. If you would like to discuss further please let me know. Adam Carlton
Support backup excellent
Support backup excellent, will use again for additional units. Supreme Design & Build Ltd-Building contractor used for extra modification was excellent. Everything all round was 1st Class.
July 17, 2026
Unprompted review
Reply from Carlton Services
Hi Michael, thank you so much for this review and very pleased to hear this. Please do get in touch when you require additional units. Adam Carlton
Excellent customer service
Excellent customer service, responsive and friendly and helpful.
August 3, 2026
Reply from Carlton Services
Hi Garry, thanks for the review and hopefully the system is keeping you nice and cool. If you need us again in the future please get in contact. Adam Carlton
Very speedy service
We reached out on day one of a heatwave as our air conditioning units were leaking. Not only were they able to offer us an engineer in a few days time, they actually called the following day to bring it forward. He was a great guy, very helpful and polite. Excellent service all round!
June 22, 2026
Unprompted review
Reply from Carlton Services
Hi Helen, thank you for the review and very pleased to hear this feedback, i will certainly be passing this on to the engineer. If you need our services again, please get in touch. Adam Carlton
Product as expected with great customer service.
The website was easy to use. The price was competitive. Delivery was sooner than expected which was good. I needed to call customer service and they were great. Each step of the process exceeded expectations. Will definitely use Carlton Services again.
July 30, 2026
Unprompted review
Reply from Carlton Services
Thank you for this review, very good to hear the website was easy to use and we exceeded expectations, when you are ready for another purchase please get in touch. Adam Carlton
Very competitive pricing excellent…
Very competitive pricing excellent communication throughout the order unit arrived in 10 days faster than expected also recieved a courtesy call
After Delivery to see if everything was ok
Would highly recommend and will be returning for another unit very soon
July 16, 2026
Unprompted review
Reply from Carlton Services
Hi Jason, thank you for the review and very pleased we got fulfill your order, stock was moving very fast, and still is! As and when you do need anything else please let us know. Adam Carlton
I bought a portable air conditioning…
I bought a portable air conditioning unit during the first heat wave and it was delivered the next day! The delivery people helped bring it inside. I was very impressed. The unit works well.
June 25, 2026
Unprompted review
Reply from Carlton Services
Hi Natasha, thank you for the review and glad the system works well, you did well to order on the first day as we didnt have stock for long! If you need anything else, please get in touch. Adam Carlton
Smooth transaction
Supply of a Mitsubishi Heavy Industries single split AC went smoothly, thankyou.
July 24, 2026
Reply from Carlton Services
Hi Robin, thanks for the review and hopefully the system is coming into its own! If you require anything in the future please let us know. Adam Carlton
I wasn’t happy when delivery arrived.No…
I wasn’t happy when delivery arrived.No phone call or text to say that your delivery is due on this date so I could arrange for someone to be there to take the delivery.But it was left on the pavement.
July 13, 2026
Reply from Carlton Services
Hi Frederick, im so sorry the delivery was booked without your knowing, that is not usually the case and i can only put it down to the influx in orders we have received. If you require anything in the future please let us know. Adam Carlton
I was very impressed with Carlton…
I was very impressed with Carlton Services from my initial enquiry through to receiving my quotation.
The speed of their response was excellent, and they offer a great range of products and options to choose from. Although I ultimately decided not to proceed with the installation, the experience throughout the quotation process was very positive.
Adam, who visited to provide the quotation, was extremely courteous, professional, and knowledgeable. He took the time to answer my questions, explain the available options clearly, and offered helpful advice without any pressure.
Based on my experience, I would have no hesitation in recommending Carlton Services to anyone looking for a company that is responsive, professional, and customer-focused.
July 8, 2026
Unprompted review
Reply from Carlton Services
Thank you so much for this review, it was a pleasure to meet you and if you ever require a maintenance visit on the system please get in touch. Adam Carlton
Reply from Carlton Services
Hi Gylua, thank you for this review! If you require any assistance in the future please get in contact. Adam Carlton
Great service
June 24, 2026
Unprompted review
Reply from Carlton Services
Thank you for this review, if you need anything else please let us know! Adam Carlton
Reply from Carlton Services
Hi Anne, thank you very much for this review and for your continued business over the years. You know where we are if you need anything. Adam Carlton
As usual Best company
As usual Best company, Best customer service and Best in logistics.
Always keep you keep you update on order. Many Thanks 🙏🏻
July 10, 2026
Reply from Carlton Services
Hi Muhammad, thank you for this review that's great to hear. Please let us know if we can help you out again. Adam Carlton
Reply from Carlton Services
Hi Rashpal, thank you for this review and hopefully you are making the most of your new AC system. If you need anything in the future please let us know! Adam Carlton
Efficient and friendly service
Service conducted with the usual efficiency and friendliness I associate with Carlton!
June 19, 2026
Unprompted review
Reply from Carlton Services
Hi Tim, thank you for this review and for your continued business over the years, its greatly appreciated! If you ever need anything please get in touch. Adam Carlton
When I requested an engineer visit to…
When I requested an engineer visit to repair my outdoor fridge, I mentioned that I believed it to be a compressor problem. The call out charge was paid and the following day an engineer arrived. However when the engineer arrived I told her my concerns, within 2minutes of arriving she informed me that compressors are not financially viable to repair. This is something I should have been warned about at the time of booking the appointment, I would not have wasted money on call out charge.
May 25, 2026
Unprompted review
Reply from Carlton Services
Hi Francesca, thank you for review and whilst I can appreciate your frustration with having paid a callout to be told it was the compressor and the repairs are not cost effective, without the diagnostics on site we wouldn't have known what the issue was. If it were a controller, a relay, a capacitor, or any other electrical part then we would have been able to get this cabinet up and running for you. If you would like to discuss this further please let me know. Adam Carlton
Job Number: 106619
The team came out promptly and carried out an emergency repair for which we are most grateful and very happy to be operational again
May 28, 2026
Unprompted review
Reply from Carlton Services
Hi Rupert, thank you for this review and very pleased we could get this system up and running again for you so quickly. If you require anything else please get in touch. Adam Carlton
Highly recommended
Excellent communication, superb knowledge and experience, highly recommended
June 26, 2026
Unprompted review
Reply from Carlton Services
Hi Paul, thank you very much for this review and hopefully your system is performing a lot better ready for the next heatwave! If you require anything in the future please do not hesitate to contact us. Adam Carlton
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