Carluccio's Reviews 

Carluccio's Gunwharf Quays, we will be back, lovely food, nice atmosphere, better than the other chains, food and price, and customer service.

I purchased a gift card for my Husbands Birthday gift as a surprise after our holiday to the Venetian Riviera. I thought it would be nice to continue the Italian theme. We booked a table for Saturday 22 August at the Solihull branch for 7pm. We arrived and were quite surprised with how quiet the restaurant was. We were seated and had the choice of several tables as it was so empty. We were asked immediately upon being seated if we wanted drinks and were disappointed with the selection of beer/cider. Only 1 type of beer and 1 cider were available. We ordered our starter and main shortly afterwards and the starters arrived in good time. We had 1 calamari which was cold and soggy and a cheesy garlic bread which looked like it was shown the grill for all of 15 seconds, the garlic bread was also Cold. My husband ordered the steak which was not cooked how he asked (medium rare) but it was nice non the less. I ordered Caronara which was nice but the pancetta/meat was very fatty and burned. Otherwise it was nice. We decided not to have dessert. When we received the bill we were shocked to see a £7.50 service charge. To be honest the service was good but the food was poor. I’m very disappointed with our experience as I’d heard only good things about this restaurant and had been looking forward to trying it since it opened. I certainly won’t be returning and would not recommend it to anyone.

Carluccios South Kensington.
Chicken Milanese dry. Focaccia with cheese very little cheese sprinkled on top and hardly seen any heat on the cheese
Pinot Grigio very enjoyable , service was ok
Won’t go back.
Wooden Tables need some sprucing up , worn amd marked.
Almost felt like restaurant was closing down

Amsterdam Schipol airport through security - train servers better at the seated area. They should look at customers so we don’t have to go and chase them to order or pay or request something. Basic hospitality

I ordered a latte only. On paying on my way out I realised I had been charged a 10 % service charge. I had been in before and had not had this cost added.
My bill was £4.67. I think this is ridulous and will not be returning.

My experience at Carluccio's Derbion was extremely disappointing and was let down entirely by deplorable customer service.

Our drinks arrived promptly, and we then ordered brunch. Despite the restaurant not being particularly busy, we waited well over 30 minutes for our food while watching customers who arrived after us receive and eat their meals before ours had even appeared.

The waitress eventually came over and told us there had been a delay because of "cleaning." Unsatisfied with the explanation, I asked to speak to the manager. To their credit, the manager was honest and admitted that our order had never been sent to the kitchen because the waitress had failed to put it through.

Making a mistake is one thing—everyone is human—but attempting to cover it up with an untrue explanation is another. I found that far more unacceptable than the original error. An apology is appreciated, but honesty and accountability should come first.

To make matters worse, it was hard not to notice the waitress spending time laughing and joking with the kitchen staff while we were left wondering where our meal was. That did little to inspire confidence that customers were the priority.

Carluccio's built its reputation on quality food and warm hospitality. Based on this experience, neither was evident. This visit fell well below the standard I expected, and unless there are significant improvements in customer service, I would not return or recommend this restaurant.

Booked in for 8am Saturday 4th July and doors were still shut at 8:45, i complained asking what had happened and they have yet to get back to me !!
I wont be returning !!

As a family we use the Solihull Carluccio’s restaurant about once per month. It’s always a great range of menu for most tastes and ages. Now they have Sunday roast too. We tried it today and it was excellent. It’s fairly traditional but with Yorkshire puddings but those Mediterranean herbs in the roasted potatoes and roasted vegetables. Excellent

We are regular customers at Carluccio’s, Cribbs Causeway, but were extremely disappointed with our experience on this occasion; completely due to the attitude of the waitress. She was rude, very angry and confrontational. A simple request for a certain table due to my hearing problem was met with an obstinate refusal of my request. Whilst waiting to be served and whilst explaining the situation to our waiter, the waitress charged across the restaurant to our table to continue her angry outburst. Our male waiter was very polite and apologetic. Good, friendly customer service costs nothing, and sadly it was completely lacking by her on this occasion, so we left and won’t be returning.

Today I went to Carluccios in the mall,Cribbs Causeway,Bristol with my friend,we are both hard of hearing & asked for a table in a quieter area,which we have been granted before! But the young lady that was working that day was very rude & said the table that was available was for 4 people & we were only 2,we pointed out that there were 2 other tables that seated 4 people & one had 1 person sat there & the other 2 people,she got quite abusive & was very rude to us,she reluctantly said we could sit at this table,but when my friend was talking to the waiter & explaining the problem,she pointed out the tables for 4 to him where there was only 1 person sitting & she came marching over saying if we had something to say,say it to her & not to point at her,my friend explained that she wasn’t pointing at her,but she was adamant & got very nasty & abusive with us,so we decided to leave & will never go back there again! We didn’t catch her name,but she had 2 coloured hair ! She seriously needs a lesson in manners 😡

Visited Cribbs Causeway Branch & thoroughly enjoyed a Mushroom Risotto with Chicken + Pudding - service was impeccable - cannot fault it in any way - 1st Class - Thank you Carluccio's - we shall return

Great meal with the family!

Service was terrific! Food was delicious!

Awful food tasteless and too expensive
Awful customer service
Slow and full of excuses
Refund me for my online order please
I am really upset with the bad quality of my food for the price I paid
Please refund me

The service was ok. But the food was terrible. Burger was bland. Salad had a frozen chip in it. Brocoli had shitty garlic and some sort of crap on it. Steak looked like it had been boiled

We came for a post wedding ceremony breakfast. The drinks took over 20 minutes to come. When it came to ordering the food, they didn’t have any panchetta and would not even allow me to add beans to my meal. My meal came and looked amazing! However, it was like eating an appetiser that made me feel ill. Will not be returning here!

I ordered the chocolate panettone for delivery. It was delicious, value for money and arrived on time.

Carluccio’s Leamington Spa. Great service, good table, good food and nice atmosphere.
This restaurant has had it’s ups and downs but it’s good at the moment.

I have been going regularly to Carluccios at Rowley Regis since it opened. Over a short time, being a regular, had gentle chat's with the staff accompanied by my silly jokes. Love the atmosphere, the staff are brilliant and courteous, and always enjoy the food and my large Americano. The place itself is like a massive greenhouse so watching people outside going about their normal daily business whilst surrounded by gentle chatter inside is special I go twice a week and meet up with friends for a special time of laughs and chats. Thank you to the staff for making this happen.

As returning customers we were so disappointed at the unwelcoming attitude of the female greeter at the Southampton restaurant we didn’t even stay to eat.