Disappointing after having to wait a while. Partly due to having to make alteration to my order because they couldn't reproduce what I requested. On opening my order I received beige matts i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of mats with varying prices. Easy to navigate website . Pleased with mats, goid quality as expected. Good delivery time too
So easy to order got lots of options so you can choose what budget suits you I have got them for my hubby 60th b.day I am so pleased with them I added my own personalization really impressed with them... See more
Top quality car boot liner for our car , we were very impressed with the quality and finished of our boot liner, it looks amazing and well worth the money. Easy to order on line and delivery was quick... See more
Company details
Contact info
Unit 2, Hassall Road, Skegness Industrial Estate, PE25 3TB, Skegness, United Kingdom
- 01754 763457
- info@carmats4u.com
- carmats4u.com
4.4
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Slow & average quality however good resolution
Update: Since this review I was contacted by the company who offered a full refund. Fair play they didn’t have to do that, very kind of them.
Took 2 weeks for the mats to arrive and one of them had a line across the middle. Obviously didn’t get checked before shipping.
March 20, 2026
Unprompted review
Reply from Carmats4u
Hi Rob,
Would you mind supplying your order number so we can confirm you've ordered with us? We can also check the order dispatch details. We'd also need to know it the packaging was damaged please on arrival.
If anything arrived damaged, we would replace free of charge. I can also check why the item arrived later than expected.
Please confirm via email to jack.hill@uniqueproductsuk.com
We hope to hear from you soon.
Kind regards,
Jack Hill
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My new car mats are very good and fit…
My new car mats are very good and fit the boot perfectly. Good quality and durable. I ordered the additional carpeted mat too and the protector as I carry my golf clubs and trolley in it twice a week. So far, so good. I thought the price for all 3 items was very good too.
March 20, 2026
Unprompted review
I ordered my mats from carmats4u as I…
I ordered my mats from carmats4u as I understood they are manufactured in the UK. They took weeks to be delivered and when they arrived the packaging was poor as well as the mats they came from China, I haven't received my boot mat yet and understand this will be subsuted for a different type!! Refund requested and I will purchase elsewhere.
March 20, 2026
Unprompted review
Reply from Carmats4u
Hi Steve,
We don't appear to have an order number so we're unable to confirm you've ordered with us?
If you have ordered with us, you'll know we're based in the UK, in Skegness, Lincolnshire. Our factory address is Unit 2 Hassall Road, Skegness, Lincs, PE25 3TB,
We're the UK's longest running car mat manufacturer that makes our mats right in the UK, to order just for our customers. We don't 'ship' from China. We're very proud to be one of the few UK manufacturers that have a telephone like you can contact us on 01754 613974 and of course email.
If you have ordered with us, our packaging is manufactured from recycled materials to help lower our carbon footprint. If indeed this was damaged on arrival, you would reach out to us and if any items were damaged, they would be replaced free of charge.
If there was any delays, we would notify you by the internal tracking facility on our website (you should have received a link) to: www.carmats4u.com/track-my-order
The above link also allows you to contact us, request a faster dispatch (if you're in a hurry) and more.
If there's any items missing or indeed the boot mat was out of stock, then we would have offered you an alternative, or the option to wait until your item arrives. Some items such as tailored boot liners are manufactured in Europe due to the pressing process. Whereas, car mats and boot mats (cad cut) are made inhouse in our factory.
For us to help you, please reach out to me directly via email jack.hill@uniqueproductsuk.com
We are here to help and would love to assist you with any issues you may have.
We look forward to hearing from you soon.
Kind regards,
Jack Hill
Ronseal (if you know you know)
I was told the boot liner would be made to order so knew it would take about a week to come, but I got emails keeping me up to date with progress. Wish I had bought one for my previous car before I moved bags of soil and compost! Fits perfect and boot contents do it side as much as they did on the carpet. Would recommend.
March 19, 2026
Unprompted review
Slow delivery, poor packaging and poor quality.
Overall a disappointing service and poor quality product. No correspondence apart from the initial confirmation of the order. Delivery was painfully slow and arrived after 12 working days. I chased it up and surprisingly it got dispatched that day.
When the order arrived it was in plastic packaging which was torn at both ends and totally inadequate for the contents. The mats I ordered were of an acceptable standard but the boot liner was woeful. Flimsy and distorted. Certainly not worth the £40 I had paid for the liner. I contacted their support team with regards to my order and guess what? Nothing. Will never use again and certainly won’t be recommending them.
March 12, 2026
Unprompted review
Reply from Carmats4u
Hi,
Thank you for taking the time to leave your review. I’m really sorry to hear about your experience, and I completely understand why you feel disappointed.
This is not the level of service or product quality we aim to provide. The delays in dispatch, lack of communication, and the condition your order arrived in are all unacceptable, and I sincerely apologise for this.
I’m particularly concerned to hear your comments regarding the packaging and the quality of the boot liner, as this is not reflective of our usual standards. It’s also very disappointing to hear that you did not receive a response from our support team when you reached out, this is something I will be investigating as a priority.
I would really appreciate the opportunity to put this right for you. Please could you send your order details directly to me at laura.lacey@uniqueproductsuk.com so I can personally look into this and help resolve the matter as quickly as possible.
Once again, I’m very sorry for the experience you’ve had, and I hope we can restore your confidence in us.
Kind Regards,
Laura Lacey
B2C Sales Manager
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Very impressed
I used this company for car mats for our 2 Series and 3 series BMW really impressed, so ordered a boot too. Again everything went well and the quality of the product was very high, no hesitation in recommending this company and would definitely use again.
March 2, 2026
Unprompted review
Eventually resolved
Absolute joke of a company. First of all sent the wrong shape boot mate. Phoned them up and started the return process. Any email sent takes at least a day and a half to get a reply. 5 emails sent and each replied to by a different person. Finally after a week, they sent a paper template to check on sizing which wasn't perfect but was acceptable. They have now sent the replacement mat which is to completely different measurements to the template. What was the point. I really don't understand all of the good reviews. Wish I had never bothered. Will be requesting a refund and if they dont agree will be raising a charge back with my bank. Avoid at all costs.
UPDATE - Laura contacted me via email and arranged for a full refund and also a replacement mat to be sent out. Received the mat this morning which now fits, so appreciate her help in getting this resolved. Quality of the boot mat is good, so only fair to increase the review score accordingly. Just a shame that it wasn't right in the first place.
March 13, 2026
Unprompted review
Reply from Carmats4u
Hi Phil,
I’m really sorry to read this. I completely understand your frustration, and you’re absolutely right to expect a much smoother and more consistent experience than this.
It’s clearly not acceptable that you’ve received the wrong shape initially, then gone through a lengthy process with multiple points of contact, only for the replacement to still be incorrect. That’s not the standard we aim to deliver, and I appreciate how disappointing and time-consuming this must have been for you.
I’d really like to take ownership of this and get it resolved properly for you. Please keep an eye out for an email from: laura.lacey@uniqueproductsuk.com
I’ll make sure this is handled quickly and properly from here.
Thank you for bringing this to our attention, and again, I’m very sorry for the experience you’ve had.
Kind Regards,
Laura Lacey
B2C Sales Manager
Perfect fit
Just changed my car and was looking for some decent mats and came across these. It was easy to order and personalise your own mats, when they came they were lush, I was impressed with the quality so was the hubby! They fitted perfectly, no slipping I love them.
March 17, 2026
Unprompted review
great service exceptional quality makes…
great service exceptional quality makes a great car stand out even more will definitely recommend
February 24, 2026
Unprompted review
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Excellent experience
Excellent experience. I ordered a mat, within a couple days they emailed me to advise the mat was out of stock but that they could arrange for an alternative or provide a full refund. I chose an alternative product and they sent to to me. Brilliant service
March 4, 2026
Unprompted review
On time and a perfect fit
The carpets for my Mazda CX30 arrived on time and are a perfect fit. Frankly, I don't know how you do it for the price, because the quality and fitting are both superb.
March 8, 2026
Unprompted review
I'd definitely recommend
I had a great experience ordering my car mats from carmats4u. I had my company name printed on one set, and though I ordered a the cheaper versions, I'm really pleased with them.
February 25, 2026
Unprompted review
Excellent service from this very efficient company.
Excellent service from this very efficient company. The ordering process via the Carmats4u website was easy and quick, with plenty of choice as to quality and trims. Despite only specifying the economy delivery, the mats arrived within a few days and I am impressed with the quality, fit and finish. I did contact the Carmats4u support team regarding another order and found them extremely helpful, quickly answering my query. I can thoroughly recommend Carmats4u and I will certainly use them again.
February 27, 2026
Unprompted review
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Easy to order
Easy to order, turned up on time, fitted perfectly, excellent value for money
March 17, 2026
Unprompted review
Ordered mats on 7th March now 17th…
Ordered mats on 7th March now 17th March and still in stage 2 Manufacturing.
So why the aggressive advertising for more customers when the ones you have are waiting for their items. Take the money straight away put into stage 2 maybe so people getting sick of waiting can not cancel as order is supposedly in manufacturing.
March 17, 2026
Unprompted review
Reply from Carmats4u
Hi Andrew,
Thank you for reaching out. I've looked into your order and I can see you ordered on the Saturday so your order didn't hit production until the following Monday (the 9th).
Looking at the internal tracking (www.carmats4u.com/track-my-order) I can see the order has been packed today and it will be out for delivery tomorrow (we already upgraded your delivery label to next day once it's dispatched).
As you ordered the Economy delivery, this typically takes around 7 working days and today is the 7th working day since it entered production. As delivery should take place tomorrow, it will be delivered one day later than expected.
We're really sorry for the small delay there. As we explain on our website, we're a proud UK manufacturer who makes every single set of car mats to order. We don't sell 'off the shelf' generic mats, in fact we give you more options than anyone else.
We also take great care in the work that we do and we take great pride in looking after our customers. This is why we're the only manufacturer of car mats where you can track your order internally, not just once it's dispatched.
As March has been much busier than we anticipated, we're had to work longer days to keep up with demand. I hope you can appreciate, we are doing everything we can to ensure we meet the delivery windows we provide. Whilst our delivery times are ESTIMATED, we still try to beat them rather than exceed them.
Huge apologies from the team at carmats4u and we hope you love your mats once they arrive.
If you need to speak to me directly, my email address is jack.hill@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jack
Still waiting for my mats!! UPDATE!!
Ordered mats on the 6th of march and still not received now late on the 16th march . Weak response from company . I can see a few similar comments/complaints about this company .
Let’s Just hope that I receive them (Evri delivery 😬!) and their worth the wait .
UPDATE !!!
Following my review yesterday, in fairness I received a response from the managing director this morning , along with my mats!! its taken 11days however they are of a good quality and fit very nicely. Thanks .
I would suggest better communication with customers in future.
March 16, 2026
Unprompted review
Reply from Carmats4u
Hey Dean,
Massive apologies first of all for the delay, you're absolutely right, we've fallen a little behind this Month so deliveries are taking a little longer than we predicted.
This is purely down to us making the car mats from scratch for each and every customer. We don't 'stock' car mats because we all you to customise every single element. This means, when order volumes are high, the process can take longer.
March is exceptionally busy for us and this year, whilst we did extend delivery times to 7 working days, some orders are just exceeding that. March is generally the busiest month of the year due to new car vehicle registrations being released.
The good news is, we're catching up and that's mainly because of the team working overtime in the evenings and weekends.
Also, I can tell you that your order is with the courier and should be with your shortly:
Your parcel from Unique Car Mats
H00USA0007774008
Status:
We've got it
Again, we're truly sorry for the delay. We're working really hard to mitigate delays.
Next time, I don't know if you knew, but you can actually request a priority dispatch via the www.carmats4u.com/track-my-order page. We appreciate sometimes customers are in a hurry and would prefer not to wait.
I hope you can accept our apology and thank you again for choosing us.
Kind regards,
Jamie Barke
Managing Director
Great quality mats and great customer service
Last update - Ordered with Jack at 1330 on Tuesday and the mats arrived at 1430 the next day. I went for the Platinum which are incredibly good quality. Thick and plush and lovely leather stitching. They don’t fit exactly for a 2026 Model 3 but good enough that I’m happy with them (and I’m fussy). Great service and in the end definitely deserved the 5 star rating.
Update - What a credit Jack is to the company, quick response, answered all my questions. Confirmed what I wanted to and processed the order quickly.
I will absolutely change this review again to 5 stars on receiving the mats and I’ll update about the quality and fit.
- I have previously bought a couple of sets of mats from Carmats4u and never had an issue, however I am trying to buy a set, but the response to emails is terribly slow and doesn’t fill me with much hope for actually receiving the mats in a timely manner. I sent a query about the shape of the mats and was sent a template after a few days (great). I checked them with the original mats and they were slightly off but will work. I then since send a couple of emails about price and how to order and I’m still waiting. Sadly it’s pushing me to order from another company.
March 16, 2026
Unprompted review
Reply from Carmats4u
Hi Thomas,
I'm really sad to read a 2 star review and you've not actually ordered as yet.
I wanted to confirm that our response times are 24 hours typically with 48 hours being possible during busy periods. We do however allow customers to call us on 01754 613974 9am to 5pm if you need a faster response.
Also, as per our contact form, we ask that you allow us time to respond to your email rather than emailing multiple times. This is because any new emails you send reset the time window to be responded by, effectively pushing your email further back in the queue. If you can email directly, I'll be happy to discuss your future order and answer any questions regarding the template.
My email address is jack.hill@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jack Hill
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Poor fitting boot liner
The boot liner I received is a very poor fit. I have given 3 stars because the returns process was quick and easy after Carmats4u reached out following my one star review. Sadly the boot liner didn’t fit well and we had to return and purchase from somewhere else.
March 6, 2026
Unprompted review
Reply from Carmats4u
Hi Kirsten,
We're sorry to hear you've had a fitting issue. Firstly, can we confirm you've ordered with us? Please provide your order number so we can double check you've ordered with ourselves.
If you have ordered with us, as per our perfect fit guarantee, we would replace / exchange any items free of charge and without hassle. It could be a simple case that you need a variant / different generation.
If you want to reach out to me via email directly? My email address is jack.hill@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jack Hill
Good in the end
I bought a new (to me) car and it didn't come with any mats at all which for a 3 year old car from a main Toyota dealer surprised me!
So I looked around online for some custom mats to fit my car, knowing generic mats would be a terrible fit. I found Carmats4U and the price was not the best but they are a British business and I like to support Brits I placed an order and the email and order said delivery would be within 7 days. Great I thought...
7 days later and nothing. Only the acknowledgment of my order email. I looked around on their website and found a message hidden away that they are having delays so allow an extra 3 days. I did...
now 10 days after my order (working days) still nothing and my order 'status' was showing as "processing". So I rang them to query the order only to be told it had been packaged up that very morning... hmmm
The nice lady kindly sent me a screenshot confirming this and apologised for the delays and for me having to contact them. Low & behold I received my mats the following day, over 2 weeks after I placed the order which was not good at all, especially with all the rain we have had in Cornwall lol
But the mats are very good quality, they fit perfectly and I am very happy with them. Just beware they may take a lot longer to arrive than you expect.
March 5, 2026
Unprompted review
I ordered a car mat and waited 7…
I ordered a car mat and waited 7 working days before chasing. I was advised via email that there had been a major production issue and that it would be sent out within 48 hours. The next day I received an email saying that the courier had lost it and that they could send me a better alternative at no extra cost. I heard nothing for 3 days and chased again only to be told that the alternative replacement would cost me more.
In the meantime I have ordered it from another supplier and it arrived before these clowns sorted out my refund. Should have gone with their competitors sooner. Avoid this company if you can.
March 2, 2026
Unprompted review
Reply from Carmats4u
Hi Stephen,
Jamie here, the Managing Director. Thank you for making us aware of this. Firstly, I want to apologise sincerely for the hassle you've experienced. I've looked into the history of your order and yes I can see there's been an issue with the lost parcel and then of course, the original item you ordered had indeed sold out. I can see we offered you an upgraded alternative and there seems to have been some confusion by the team member who handled your car with the replacement costs.
I can see the member of staff who handled your last email has only been with us for a few weeks so we will indeed, provide them with additional training. This won't happen again.
As your original item is currently out of stock and reading your comments here, I can see you've sourced a replacement. For this reason and without delay, I have actioned for your full refund to be processed.
As this is not the standard our customers usually receive, I would like to give you my assurances that this issue is rare and it will be prevented going forward.
We take great pride in looking after our customers, especially when things go wrong. If you would like to try us again, I would ask that you email me directly so I can demonstrate the high level of customer service our customers typically receive.
Please reach out to me directly via email, jamie.barke@uniqueproductsuk.com and I will arrange for a suitable remedy.
I hope to hear from you soon.
Kind regards,
Jamie Barke
Managing Director
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