Carmina Shoemaker Reviews 101

Personal and reliable service regarding the exchange of a pair of shoes. It all worked out well, very happy about the result.

Carmina first caught my eye back in 2011 as I walked past their store on Diagonal, Barcelona. Had no other choice but to go in and try their shoes. You could tell that these shoes were made using the finest box calf leather and that the craftsmanship was second to none. The Inca and Balmoral boots are my favorite and I feel as though I'm wearing a shoe fit for a king!

Customer service is second to none be it instore or online. Recently I ordered a pair of Balmorals and had them delivered to Kuwait. Throughout this process I had a wonderful person update me on my delivery from start to finish.

It's a special feeling when you open that shoe box and realize that these are your new shoes! A part of me just wants to look at them for ages, but then my adventurous side takes over and it's time to break them in!

When you wear a pair of Carmina shoes expect people to stop and ask you what are you wearing!

Thank you Carmina for all that you do!

Excellent quality of the shoes. Very good service. Questions and concerns will be answered immediately. The employees are extremely helpful and quickly find a solution to problems. My ordered shoes were delivered via Express, as it took a little longer. I only buy my shoes at Carmina's. I'm absolutely thrilled.

Very helpful very quick response online, and also very helpful people in the store is very especially In the the main store in Palma de Mallorca. I bought my first pair and is the best look and fit ever! Thank you so much, Carmina!

Wonderful handmade shoes, high quality craftsmanship and premium materials. Highly recommended.

Yesterday I got my 10 years old Carmina cordovan boots back after a complicated repair at Carmina in Inca/Mallorca for which the last was necessary. I am absolutely thrilled what a great job the craftsmen in Inca have done. The shoe is like new - but at the same time the Cordovan leather has kept its beautiful patina. Carmina made me very happy with their service - including packing and shipping and email communication, all "at its best". In email communication, it was noticeable in a positive way that my consultant at Carmina immediately knew what I was talking about. She responded as if she knew not only how to sell good shoes well, but also how a good shoe is made and consequently repaired.

Be sincerely greeted and thanked!
Carmina forever!
Hermann

Very efficient service, despite some minors delivery issues not their fault. Quick replies and above all the shoes are great. They deserve more than 5 stars , will purchase again some more as long as they keep the good work

I bought a pair after reading good reviews. I ordered a pair but unfortunately they had some issues: heel was sewn off centre which threw the top of the shoe off balance. Second pair arrived and had same issue with left heel (sewn off centre) and deep "knife" cut on the heel and some brown discoloring on black heel. Overall the shoes feel great, but in this price range their Quality Assurance team should be better in inspecting before sending out. My cheaper loafers never had any of these issues.
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Left a review on their site yesterday and they didn't approve it. No wonder there are only 5* reviews.

Carmina customer service, logistics department and shoemakers have once again proved to be extremely helpful and useful! To cut the long story short, they went above and beyond to help me with an issue I had with a heel on my used Carmina boots. Carmina replaced the heels free of charge and negotiated with the Spanish post to retrieve my shipment, which was stuck in transit for weeks. I am especially grateful to Ariadna from customer service, she is such a wonderful person.

Shoe didn’t fit, had to return for exchange and pay usd $150 for shipping, they don’t cover return shipping … which is really unfair

Not only is the shoe i received in perfect condition and the quality is oustanding, but also have i never witnessed such a good customer service. as the show was still in production when i ordered it, they told me it takes up to 60 days, which shows me the quality and value of the shoe. But as i told them it is a birthday gift, they actually send the shoe after 30 days! thank you so much and best wishes

Lighting fast shipping to the US. Had them within 3 days of ordering. Sizing was consistent with other oxfords I've worn and the quality of the shoe is superb.

Ordered 6-7 times across the years from Carmina. Product is always of excellent quality.

Trying to return a pair of shoes since several month. The parcel arrives in Spain. Customs then contact Carmina. Carmina has to take action to clear the parcel. But Carmina does not react. Customs are then forced to send back the parcel to its destination of origin. The first time Carmina told me, a document was missing therefore they could not accept the parcel. Spanish Customs and the Swiss post told me Carmina did not react upon there requests. The second time I sent the parcel, I again coordinate everything with „Marie“ from Carmina customer support. Again I included all of the documents and shared the tracking number with Marie - all according to her instructions. Over E-Mail I tried to stay in comtact with Marie to coordinate each step. Marie did not answer anymore. Today I received the parcel back. Spanish customs and Swiss postal office are both telling me the same story again. Carmina shoes does not cooperate. I am therefore still waiting vor my refund. It has been 6M now. (…and each time, I have to pay >usd 50.- in patcel fees)

Beautiful shoes and boots, however quality control may not be as good as it should be for the price you pay. Customer service is definitely below expectations for such a brand when emailing the office in Mallorca and they definitely need some training. Customer service in store for me personally was amazing.

Personally I would think twice before getting into the brand as once you make a purchase, exchanging, returns and any issues you may have later on will be a head ache to solve if you are dealing with the office.

Terrible customer service. Absolutely no understanding of a situation that was very clearly down to a poorly designed website. To compound the issue forgot to send one of the items along with what I ordered. Would do well to invest in some customer service training for their staff. Never dealt with a company this poor on that front, especially when paying for high value items. Overall incredibly useless and would not recommend to anyone. Buy your leather shoes from somewhere else!

I ordered 3 pair of shoes. 1 cordovan which came with ugly glue mark (its there to remain forever and very noticeable) on the top, very bad leather used (spots everywhere and uneven surface) - its sad for a whopping 750EUR shoe. My another pair a lizard shoe is now on its 4th month and still waiting.

Absolutely TERRIBLE customer service. THE WORST. And I'm not one to post these kinds of reviews. Marie is absolutely an embarrassment to agents internationally and will constantly lie to you saying that a resolution is in progress when it absolutely is not. I followed up with them multiple times on a refund request, which she said that there were some delays but to expect within a week. Nothing. They just want you to forget and go off with your money. Such a ridiculous experience. Save yourself the time and energy.

They made a mistake regarding the shipping of my shoes, I paid over 1000 euros, 4 months later I haven't received a refund nor the shoes. Their customer service is so bad. They truly don't care about stealing my money.

Beautiful shoes! Would gladly buy the product again if sold by someone else. That being said, I will not be purchasing again from Carmina due to customer service. Both forms of communication (via email and by phone), while responsive, was lackluster and unacceptable. 5 stars for the shoes and 1 star for the customer service. Rounding up to 3 stars is quite generous.