CarMoney Reviews 

4,735
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, friendly, and patient throughout every single step of the entire journey. Consumers frequently highlight the smooth, professional service, noting that getting approved quickly and finding the right vehicle is completely stress-free. Some reviewers were not happy with the communication, pointing out a noticeable lack of support and assistance when trying to resolve unexpected problems. A few people also mentioned severe difficulties reaching the team by phone and experiencing frustrating delays with their ongoing email replies.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff, highlighting their exceptional patience and... See more

Service

Customers had positive experiences with service, highlighting fast quotes, helpful support, and a smooth,... See more

Customer service

Clients share positive opinions on customer_service, noting that support agents are consistently helpful,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the finance application... See more

Response time

Consumers find the response time to be very satisfactory and efficient. Reviewers frequently note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From first applying for the finance to collecting the vehicle was effortless. Frazer who was my contact at CarMoney, went through the whole process by explaining how things worked. I chose a car, went... See more

Rated 5 out of 5 stars

Buying my new car seemed simple enough, until I realised getting a loan wasn’t so straightforward. After an initial search online, Conner reached out and talked me through my options. I was sceptical... See more

Rated 5 out of 5 stars

Craig my advisor has the patience of a saint every time he found me a van it wasn’t the right van for me in the end he found me my perfect requirement and all in all they are polite and understandin... See more

Rated 5 out of 5 stars

Excellent customer service.Great support from start to the end, very patient though I kept changing my mind. My customer service lady (Brogan) was supper amazing. Very Efficient.I just wished they w... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,735)

2,164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Initially I found it difficult to…

Initially I found it difficult to discuss my requirements but once I spoke to Chris in depth, he was able to support me through the car loan application process. He was then incredibly helpful and understanding. Grateful for his hard work in obtaining the best terms and dealing with the car dealership

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very polite staff

Very polite staff , very helpful staff , well explained everything that was happening etc , kept in contact with updates , everything went very smoothly. Highly recommended.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Excellent experience⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️I had an excellent experience with CarMoney, and I cannot recommend them highly enough.
Martin Barrett was fantastic from start to finish. He was professional, friendly, and always available to answer my questions throughout the process.
Martin kept me updated every step of the way, explained everything clearly, and made what could have been a stressful experience incredibly straightforward. Thanks to his support, I am able to collect my new car without any hassle, and I am absolutely delighted .
If you are looking for someone who genuinely cares about providing great customer service and making the finance process smooth and stress-free, I ‘d definitely recommend Martin Barrett and the team at CarMoney.
Thank you again, Martin, for all your help!⭐️⭐️⭐️⭐️⭐️

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, ive been trying to cancel for the last 6 days as within my 14 day cooling period. Not collected van and no calls messages emails nothing in response to cancelling. Awful service

July 9, 2026
CarMoney logo

Reply from CarMoney

We're sorry to hear that you've found the cancellation process frustrating, and we appreciate you taking the time to share your feedback.

As a regulated business, we have a responsibility to ensure that all cancellations are handled in line with the appropriate processes and regulatory requirements. While we understand this can sometimes be frustrating, these steps are in place to protect our customers and ensure we meet our obligations.

We appreciate your comments and will ensure your feedback is shared with the relevant team as we continually look for ways to improve our customer experience.

Kind regards,
Nikki the Ninja

Rated 5 out of 5 stars

I view a few cars then chose one and…

I view a few cars then chose one and Carmoney's Lucy arranged the finance. I then chose to collect the car two days later and drove it home. All in a matter of days. Great service from Lucy and the Alan at Winkfields. Good value for the money paid. Highly recommend Cazoo, Carmoney, Zola and Winkfields.

July 8, 2026

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