CarMoney Reviews 

4,708
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and patient, guiding them smoothly through the entire process. Many people highlight the excellent service, noting that the user experience is straightforward and efficient, making complex tasks feel easy. Reviewers frequently appreciate the quick response times and clear communication, ensuring they are well-informed at every step. However, some people mentioned issues with customer service, citing unreturned calls and emails, and a lack of follow-up on their concerns. A few reviewers also felt unsupported or that their specific situations were not handled with enough understanding, leading to frustration when seeking resolutions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as fantastic, brilliant, and great... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and clear... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as easy,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying my new car seemed simple enough, until I realised getting a loan wasn’t so straightforward. After an initial search online, Conner reached out and talked me through my options. I was sceptical... See more

Rated 5 out of 5 stars

Craig my advisor has the patience of a saint every time he found me a van it wasn’t the right van for me in the end he found me my perfect requirement and all in all they are polite and understandin... See more

Rated 5 out of 5 stars

First time using CarMoney and I couldn’t recommend them more , they were so very helpful and made the whole process so much easier than I expected it to be would 1000% use them again , we dealt with D... See more

Rated 5 out of 5 stars

Everything was fantastic. They gave me an incredibly fast quote and approval, and their interest rates were much better than everyone else’s. They were helpful every step of the way. Ryan is a real Fr... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(4,708)

2,139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful

Awful, ive been trying to cancel for the last 6 days as within my 14 day cooling period. Not collected van and no calls messages emails nothing in response to cancelling. Awful service

July 9, 2026
CarMoney logo

Reply from CarMoney

We're sorry to hear that you've found the cancellation process frustrating, and we appreciate you taking the time to share your feedback.

As a regulated business, we have a responsibility to ensure that all cancellations are handled in line with the appropriate processes and regulatory requirements. While we understand this can sometimes be frustrating, these steps are in place to protect our customers and ensure we meet our obligations.

We appreciate your comments and will ensure your feedback is shared with the relevant team as we continually look for ways to improve our customer experience.

Kind regards,
Nikki the Ninja

Rated 5 out of 5 stars

I view a few cars then chose one and…

I view a few cars then chose one and Carmoney's Lucy arranged the finance. I then chose to collect the car two days later and drove it home. All in a matter of days. Great service from Lucy and the Alan at Winkfields. Good value for the money paid. Highly recommend Cazoo, Carmoney, Zola and Winkfields.

July 8, 2026
Rated 1 out of 5 stars

Very poor CS

Very poor CS. Sent several emails to resolve an issue but ignored my emails!

July 14, 2026
Unprompted review
CarMoney logo

Reply from CarMoney

We’re sorry to hear that you have had a negative experience. We take feedback like this seriously and would welcome the opportunity to look into your concerns further.

Please could you contact us directly at complaints@carmoney.co.uk, quoting your full name and vehicle registration, so that we can review your concerns and see how we can assist?

Kind regards,
Nikki the Ninja

Rated 5 out of 5 stars

New car from Jay

I have been dealing with someone called Jay at this company. He has been absolutely amazing to say the least 🤩 I have been very picky and hard to please with sending him lots of car choices and I mean a lot… I couldn’t choose but he helped me so much and found the right one for me. Cannot thank him enough :)

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with CarMoney

My experience with CarMoney was exemplary i was treat with upmost respect the agent was fantastic and very professional an absolute pleasure to deal with highly recommended if you get this gentleman you are in good hands.

July 4, 2026
Rated 5 out of 5 stars

A fantastic service

A fantastic service. Went above and beyond to make sure I got the car I wanted. Chris was very polite and friendly and kept me updated through the whole process. Would highly recommend.

July 14, 2026
Unprompted review

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