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CarMoney Reviews 

4,688
•
TrustScore 4.5 out of 5

4.7

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and knowledgeable, guiding them through the process. Many people highlight the excellent and brilliant service provided, noting its efficiency and professionalism. The overall process is frequently described as simple, easy, and stress-free, with quick finance arrangements and fast service. However, some people were dissatisfied with the customer service after the initial finance approval. These customers reported issues such as ignored emails and calls, lack of responses, and poor after-sales communication. Some customers also noted that the company sometimes failed to take ownership of issues, such as resolving complaints or problems related to vehicle issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, politeness, and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and fantastic... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness, patience,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy, smooth,... See more

Response time

Consumers find response times to be positive, with many reviewers reporting quick decisions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with cruz mostly and a couple of other staff when he wasn't available and they all couldn't do enough to help. Brilliant service throughout. Can't fault them at all. Would definitely recommend.... See more

Rated 5 out of 5 stars

Diogo is an absolute legend After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.... See more

Rated 5 out of 5 stars

Hi the whole process of finacing my car was so well done by car money everyone was so helpful especially Mo who talked me through everything and they found me an excellent finance deal many thanks to... See more

Rated 5 out of 5 stars

Process was so simple from start to finish. My ninja was Josh who was friendly and helpful. Was very impressed with the service and communications. Was given various option. Would definately recommen... See more

Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,688)

2,121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Professional, efficient and excellent

I was very impressed with the whole process of arranging car finance through Car Money. Customer service was excellent with a special shout out to Diogo who kept me updated on progress throughout and sorted out an issue with the lender quickly and professionally.

July 24, 2026
Rated 5 out of 5 stars

Dealt with cruz mostly and a couple of…

Dealt with cruz mostly and a couple of other staff when he wasn't available and they all couldn't do enough to help. Brilliant service throughout. Can't fault them at all. Would definitely recommend. Thanks to you all.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Big trap !!

everything was okay untill approval and notified me about admin fee of £269. never again!!

July 23, 2026
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Reply from CarMoney

Thank you for taking the time to leave your feedback.

We’re sorry to hear about your concerns regarding the administration fee and the frustration this has caused.

We would appreciate the opportunity to look into the matter properly and understand what has happened. Please contact our Complaints Team directly at complaints@carmoney.co.uk, providing your full name and vehicle registration, so we can locate your account and investigate your concerns further.

We take feedback of this nature seriously and hope to have the opportunity to address the matter with you directly.

Kind Regards
Nikki the Ninja

Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service! I mainly dealt with Chris who was fantastic but did have a few correspondence with some other staff who were all very helpful and polite. I could not recommend this company enough. I enquired yesterday and am collecting a car tomorrow! The team here are so efficient and polite would highly recommend

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

CarMoney Not Responding to Complaint – No Acknowledgement, No Calls Answered



I am posting this because CarMoney has not acknowledged my complaint, has not provided any update, and is not answering calls to the complaints team.

I submitted a formal complaint with full diagnostic evidence regarding a serious EGM/emissions system failure on my financed vehicle. CarMoney is required under FCA DISP rules to acknowledge complaints promptly and keep customers updated. None of this has happened.

I have emailed multiple times with no reply. I have tried calling the complaints line and it is not taking calls. At this point, I have no confirmation that my complaint has even been logged. I am unable to use the car for fear of making the situation worst. So far I am £85.00 out of pocket for diagnostics.

This lack of communication is unacceptable for a regulated finance provider. I am now requesting a public response here on Trustpilot confirming:

My complaint has been received

It has been logged correctly

A named handler has been assigned

When I will receive an update

If CarMoney continues to ignore my complaint, I will escalate this to the Financial Ombudsman Service for failure to follow FCA complaint‑handling requirements.

I expect CarMoney to respond to this review promptly.

July 28, 2026
Unprompted review
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Reply from CarMoney

Thank you for taking the time to share your feedback.

We’re genuinely sorry to hear that you have been left feeling disappointed by your experience. We appreciate how frustrating it can be when you feel your concerns have not been addressed as quickly as expected.

We responded to you privately on Friday, 31 July, to acknowledge your complaint and provide an update. As explained in our correspondence, your complaint was referred to our Complaints Team on 27 July after your original email was forwarded to us by another department. Unfortunately, your earlier emails had been sent to an email address that our Complaints Team does not have access to, meaning we were unaware of your concerns until they reached the correct team.

Please be assured that your complaint was logged as soon as it was received and is currently being actively reviewed. We understand that waiting for an outcome can be frustrating; however, your complaint remains within the applicable regulatory timescales.

As the matter is still under investigation, it would not be appropriate for us to discuss the details of your complaint on a public platform. Your Complaint Handler will continue to keep you updated and will contact you again as soon as there is further progress.

Thank you for your patience while we work towards a fair resolution.

Kind Regards
Nikki the Ninja

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