CarMoney Reviews 

4,714
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,301 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and patient, guiding buyers smoothly through every step of the finance journey. Many consumers deeply appreciate the remarkably fast quote approvals, transparent communication, and highly efficient professional support provided when finding suitable vehicle deals. However, some customers also noted frustrating experiences regarding communication, mentioning prolonged unresponsiveness and difficulties when trying to resolve complaints or handle active disputes. Additionally, a few reviewers felt entirely unsupported when complications arose after agreements were finalized, experiencing ongoing challenges with customer service support follow-ups.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness... See more

Service

Reviewers mention positive feedback about service, highlighting a quick, professional, and helpful experience... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and attentive support throughout the... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward, quick, and... See more

Response time

Customers had positive experiences with response time, highlighting how quickly questions were answered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From first applying for the finance to collecting the vehicle was effortless. Frazer who was my contact at CarMoney, went through the whole process by explaining how things worked. I chose a car, went... See more

Rated 5 out of 5 stars

Buying my new car seemed simple enough, until I realised getting a loan wasn’t so straightforward. After an initial search online, Conner reached out and talked me through my options. I was sceptical... See more

Rated 5 out of 5 stars

Craig my advisor has the patience of a saint every time he found me a van it wasn’t the right van for me in the end he found me my perfect requirement and all in all they are polite and understandin... See more

Rated 5 out of 5 stars

Excellent customer service.Great support from start to the end, very patient though I kept changing my mind. My customer service lady (Brogan) was supper amazing. Very Efficient.I just wished they w... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,714)

2,147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straight forward and stress free!

The team at Car Money did an absolutely fantastic job securing and sorting out my car finance. The whole process was professional, straightforward, and stress-free from start to finish. Thanks to their excellent service, I was able to get the vehicle I really wanted. A big thank you to the entire team for a job well done. I highly recommend Car Money to anyone looking for a smooth and professional car-buying experience.

July 11, 2026
Rated 5 out of 5 stars

Excellent Service

Everything from start to finish was easy and uncomplicated. The staff I had contact with were exceptionally helpful and knowledgeable. Would highly recommend your service.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service very professional 👏…

Brilliant service very professional 👏 👍. I'm very happy customer I was approved for finance in matters of hours . I'm speechless how good this company is. I would recommend anyone who's looking for finance and low apr . Thank you car money I appreciate your help 🙏. You have my thanks 😊.

July 16, 2026
Rated 4 out of 5 stars

The process was easy and saved me time.

The process was easy and saved me time.
It’s easy to get different payments for different options I.e change in lease length and deposits.
The only reason I have 4 instead of 5 is that the phone line could be a bit clearer on some calls.

July 16, 2026
Rated 1 out of 5 stars

Admin Fee scam

I was told there would be a charge of £290 admin fee charged by the dealers but its not in any invoice and I applied for a loan of 3795 where it was send to them (to carmoney) by the lender and they only send 3505 to the dealer and wanted me to pay £290 admin fee as they said the dealer was asking for it. Contacted the dealer and the dealer said they do not charge any admin fee and that in the finance contract that they are supposed to send the full amount to the dealer and the £290 just disappeared in thin air from carmoney and they expected me to pay the £290 to the dealer that they kept for themselves. I have 2 hours left before the car gets delivered to me and I cannot contact them at all.

July 24, 2026
Unprompted review
CarMoney logo

Reply from CarMoney

We’re sorry to hear that you’ve had a disappointing experience and apologise for any frustration caused.

We would really appreciate the opportunity to look into this matter further and understand what went wrong. Please contact our Complaints Team at complaints@carmoney.co.uk, providing your details and a little more information about your experience, so that we can investigate this for you.

Kind regards,

Nikki the Ninja

Rated 5 out of 5 stars

I have found the company via Google…

I have found the company via Google search and from the beginning to the end they're amazing. Very helpful, attentive and quick. The whole process of helping me to get my finance was superb. I highly recommend them to anyone.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Not sure of his full name but “Kev” was extremely helpful and made sure I understood all about the policy

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with this company had…

Great experience with this company had a personal representative who dealt with all my needs very fast service within an hour of choosing a car the money was there collected the car the next day no hassle 5 🌟 🌟🌟🌟🌟 all round.

July 10, 2026
Rated 5 out of 5 stars

I phoned up to find out information…

I phoned up to find out information about going into finance as I didn’t have a clue about it and I spoke with Ryan, he made me understand everything and make me feel calm and he was extremely helpful and understanding to know what I could afford and he helped me find the car that was in my budget

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience getting a new…

Had a great experience getting a new van through CarMoney. Frazer was very helpful and also helped source a lot of vans that would fit my needs. Also received help from Sam and Taz and anyone else. Would highly recommend

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fawad who was my go to ninja was…

Fawad who was my go to ninja was absolutely clear and precise about everything and even when I had a emergency to deal with which gobbled up my deposit he still managed to get me the vehicle I wanted, absolutely first class

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great company …

They guided me through everything and made the experience very easy and took away any issues and helped me through the paperwork and made it all easy and smooth great company

July 22, 2026
Unprompted review

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