CarMoney Reviews 

4,705
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and patient, guiding them smoothly through the entire process. Many people highlight the excellent service, noting that the user experience is straightforward and efficient, making complex tasks feel easy. Reviewers frequently appreciate the quick response times and clear communication, ensuring they are well-informed at every step. However, some people mentioned issues with customer service, citing unreturned calls and emails, and a lack of follow-up on their concerns. A few reviewers also felt unsupported or that their specific situations were not handled with enough understanding, leading to frustration when seeking resolutions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as fantastic, brilliant, and great... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and clear... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as easy,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying my new car seemed simple enough, until I realised getting a loan wasn’t so straightforward. After an initial search online, Conner reached out and talked me through my options. I was sceptical... See more

Rated 5 out of 5 stars

Craig my advisor has the patience of a saint every time he found me a van it wasn’t the right van for me in the end he found me my perfect requirement and all in all they are polite and understandin... See more

Rated 5 out of 5 stars

First time using CarMoney and I couldn’t recommend them more , they were so very helpful and made the whole process so much easier than I expected it to be would 1000% use them again , we dealt with D... See more

Rated 5 out of 5 stars

Everything was fantastic. They gave me an incredibly fast quote and approval, and their interest rates were much better than everyone else’s. They were helpful every step of the way. Ryan is a real Fr... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,705)

2,135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give a zero I would!!!

If I could give a zero I would!!!
After sales is absolutely horrific!
Got a van selected by them finance sorted went through to see van pay deposit other and it was not in very good condition’ bald tyres rust but dent/slash in back door few others things.
Nener took ownership and tried for 3 days to get intouch with car money by text phone email and absolutely nothing no reply left on hold totally ignored
Different story when trying to tie up the deal constant calls from 4 different people in the space of 10 minutes even though they were informed was in work!!!
Them random automated messages asking when was picking up van just constant!!!

July 16, 2026
Unprompted review
CarMoney logo

Reply from CarMoney

We are very sorry to hear that the vehicle you received has not been up to the standard you expected. We fully appreciate how frustrating and disappointing this must have been, particularly given the difficulties you have experienced when trying to get in touch with us.

We take feedback of this nature extremely seriously and apologise for the frustration caused by your experience. We have raised a formal complaint so that the concerns you have raised can be fully reviewed and investigated.

A dedicated Case Handler will be in contact with you in due course to discuss your concerns in more detail, assist with your complaint and work towards reaching an appropriate resolution.

Kind regards,

Nikki the Ninja

Rated 5 out of 5 stars

I had a great experience with CarMoney

I had a great experience with CarMoney. The whole finance process was straightforward, fast, and stress-free. The team was friendly, professional, and kept me informed every step of the way. They helped me find a finance deal that suited my needs, and everything was explained clearly with no hassle. I would definitely recommend CarMoney to anyone looking for car finance. Thank you for making the process so easy!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Initially I found it difficult to…

Initially I found it difficult to discuss my requirements but once I spoke to Chris in depth, he was able to support me through the car loan application process. He was then incredibly helpful and understanding. Grateful for his hard work in obtaining the best terms and dealing with the car dealership

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very polite staff

Very polite staff , very helpful staff , well explained everything that was happening etc , kept in contact with updates , everything went very smoothly. Highly recommended.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Excellent experience⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️I had an excellent experience with CarMoney, and I cannot recommend them highly enough.
Martin Barrett was fantastic from start to finish. He was professional, friendly, and always available to answer my questions throughout the process.
Martin kept me updated every step of the way, explained everything clearly, and made what could have been a stressful experience incredibly straightforward. Thanks to his support, I am able to collect my new car without any hassle, and I am absolutely delighted .
If you are looking for someone who genuinely cares about providing great customer service and making the finance process smooth and stress-free, I ‘d definitely recommend Martin Barrett and the team at CarMoney.
Thank you again, Martin, for all your help!⭐️⭐️⭐️⭐️⭐️

July 16, 2026
Unprompted review

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