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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and thoroughness of the cleaning process for carpets, rugs, and upholstery. Many people were impressed with the professional and friendly staff, who kept them informed throughout the service and delivered outstanding results, making items look like new and smell fresh. The booking process was also frequently noted as swift and easy to navigate. However, some customers mentioned that drying times for cleaned items occasionally took longer than initially advised, proving a minor inconvenience. A few other people also felt that a small stain was still slightly visible after cleaning.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency and professionalism. Many reviewers... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being polite,... See more

Quality

Reviewers highlight positive aspects of quality. Customers are amazed with the outcome, noting that carpets... See more

Product

Users describe positive interactions with the product, with many expressing amazement at the outcome.... See more

Booking process

People report positive experiences with the booking process. Customers found the booking system easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Quoted on line, no hidden extras. Booked and text quickly arrived with confirmation of the booking. Rang to say the appointmenr could be earlier. Arrived, got on with the job in... See more

Rated 5 out of 5 stars

We just moved into our new home and previously the property had been rented so the carpets were very dirty. Carpet Pro done an excellent job and now the carpets look so much better. Arrived on time an... See more

Rated 5 out of 5 stars

I’m super happy with this service as I contacted lots of carpet cleaning companies and they ‘seem’ to make up a price. I loved that I received a pop up that gave me an instant quote that was far cheap... See more

Rated 5 out of 5 stars

Very smooth service from start to finish. Hugo kept me informed throughout the process from time of arrival till the job was done. Great value for money, carpets came up looking clean and fresh saving... See more


Company details

  1. Carpet Cleaning Service
  2. Upholstery Cleaning Service

Written by the company

Carpet Pro Kent, run by Grant and Michael, prides itself on delivering a level of service that stands out from the rest. We offer professional carpet and upholstery cleaning at a clear, fixed price per room or item — no hidden charges. With over 700 reviews across Facebook and Google and many loyal repeat clients, our reputation is built on consistent results and excellent customer care. Every clean includes a minimum four-stage process using professional steam extraction, along with odour treatment and stain removal as standard. Unlike many companies, we don’t add surprise charges when we arrive — everything needed for a thorough clean is included. For complete peace of mind, we offer a simple guarantee: if you’re not happy for any reason, you don’t pay. We are fully insured, experienced and qualified, providing reliable carpet and upholstery cleaning for both residential and commercial clients. Carpet Pro Kent proudly services Maidstone and the surrounding areas across Kent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

224 reviews

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Rated 5 out of 5 stars

Thank you

Wow! Best carpet cleaning company I have used and I've had a few! Guy was very polite. I can't beleive the amount of time and effort that was spent on my sofa and carpet. I think this company is using a step by step clean which gives a better deeper clean. Now my go too company for carpet cleaning. Hoping to book in for spring Thank you

January 29, 2024
Unprompted review
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Rated 5 out of 5 stars

We had our properties done by Carpet…

We had our properties done by Carpet Clean and was very pleased with the outcome, they gave good advice on our sofas and our carpets looked fantastic afterwards.

Would definitely recommend this company would use them again for sure.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend!

Very happy with our carpet clean by Grant. He also cleaned our headboard it came up like new! Grant was very friendly, professional, quick and efficient!

January 15, 2024
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Rated 5 out of 5 stars

The most thorough clean we have ever…

The most thorough clean we have ever had! Whole house smells and feels brand new, the carpet is dry the morning after and the sofas will be another few hours but honestly how professional and easy to book!!!!! Thank you so much(and our carpet was horrific)
I nearly bought a new one but absolutely no need, will be using again 100000%

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Gave us a clean end to 2023 + allowed a fresh start to 2024

The customer experience was positive from the start. Grant's communication was spot on. Shaun the technician was professional, courteous, knowledgeable + went the distance to get a really big job with lots of elements done in a single day. He offered good advice re after care. I would get them back no worries.

December 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Carpet cleaning

Arrived on time and did a thorough job on lounge,stairs and landing.
The results were way better than I had expected.
Thanks great job!

December 16, 2023
Unprompted review
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Rated 5 out of 5 stars

First class service

Friendly and polite bloke. Large area of carpet to clean, carpet up the stairs, landing area and also a sofa. He made sure there was minimal disruption, It looked and smelled beautiful when he'd finished. Loads of dirty water came out if his machine when he'd finished!! Really pleased. First class service. Reasonable price. Would recommend to anybody

November 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Carpet cleaning

Grant attended to clean our lounge, hallway and stairs. Some really stubborn stains had to come up which largely did. A big improvement on what it previously looked like. I think next time I do it I’ll maybe get them cleaned in warmer weather. Having the windows open in November was chilly.

November 21, 2023
Unprompted review

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