Carpet Pro Reviews 

230
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, thoroughness, and the remarkable quality of the cleaning, often making carpets and sofas look new again. The staff members are frequently highlighted for their professionalism, politeness, and clear communication throughout the entire process. People also appreciate the smooth and easy booking process, with many noting the swift confirmation and good communication from start to finish. However, some customers also noted that the drying time for carpets and upholstery occasionally took longer than initially advised, which proved to be a minor inconvenience.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting promptness, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, politeness, and... See more

Quality

People report positive experiences with quality, with many reviewers expressing delight at how clean and... See more

Product

Customers had positive experiences with the product, with many expressing delight at how fresh and clean... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it very easy and swift to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Quoted on line, no hidden extras. Booked and text quickly arrived with confirmation of the booking. Rang to say the appointmenr could be earlier. Arrived, got on with the job in... See more

Rated 5 out of 5 stars

Very smooth service from start to finish. Hugo kept me informed throughout the process from time of arrival till the job was done. Great value for money, carpets came up looking clean and fresh saving... See more

Rated 5 out of 5 stars

I’m super happy with this service as I contacted lots of carpet cleaning companies and they ‘seem’ to make up a price. I loved that I received a pop up that gave me an instant quote that was far cheap... See more

Rated 5 out of 5 stars

We just moved into our new home and previously the property had been rented so the carpets were very dirty. Carpet Pro done an excellent job and now the carpets look so much better. Arrived on time an... See more


Company details

  1. Carpet Cleaning Service
  2. Upholstery Cleaning Service

Written by the company

Carpet Pro Kent, run by Grant and Michael, prides itself on delivering a level of service that stands out from the rest. We offer professional carpet and upholstery cleaning at a clear, fixed price per room or item — no hidden charges. With over 700 reviews across Facebook and Google and many loyal repeat clients, our reputation is built on consistent results and excellent customer care. Every clean includes a minimum four-stage process using professional steam extraction, along with odour treatment and stain removal as standard. Unlike many companies, we don’t add surprise charges when we arrive — everything needed for a thorough clean is included. For complete peace of mind, we offer a simple guarantee: if you’re not happy for any reason, you don’t pay. We are fully insured, experienced and qualified, providing reliable carpet and upholstery cleaning for both residential and commercial clients. Carpet Pro Kent proudly services Maidstone and the surrounding areas across Kent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

230 reviews

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4.9

All reviews

(230)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

Friendly and polite bloke. Large area of carpet to clean, carpet up the stairs, landing area and also a sofa. He made sure there was minimal disruption, It looked and smelled beautiful when he'd finished. Loads of dirty water came out if his machine when he'd finished!! Really pleased. First class service. Reasonable price. Would recommend to anybody

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Carpet cleaning

Grant attended to clean our lounge, hallway and stairs. Some really stubborn stains had to come up which largely did. A big improvement on what it previously looked like. I think next time I do it I’ll maybe get them cleaned in warmer weather. Having the windows open in November was chilly.

November 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent - would recommend

Grant did a great job of cleaning our carpets and sofa. Good communication letting me know what time he was coming as was running ahead of schedule, some stains (dog related) wouldn’t necessarily come out and all the info regarding drying. I asked if he could do some fabric dining chairs as I forgot to mention this when booking but wasn’t a problem and he was happy to do. Professional and helpful. Would definitely use CarpetPro again

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Did a great job cleaning our carpets. They also fitted in cleaning our sofa too. Excellent service, thanks very much.

November 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Good member of staff

Good member of staff, had a sound knowledge of the equipment being used. Made sure to do his best to lift hard stains. Carpets were left like brand new!

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Had Carpet Pro in to clean our lounge…

Had Carpet Pro in to clean our lounge and stair carpet, as well as some sofa cushions. They were very professional, turned up on time and made every effort to listen to my needs. I couldn’t recommend their services enough, if you are considering having either your carpets or upholstery cleaned.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from booking to…

Brilliant service from booking to completion. Service was high standard very happy with my clean carpet and corner sofa. The gentleman was very pleasant, professional and did a brilliant job. Would definitely use again. Thanks guys

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

great carpet clean

Had a great carpet clean. The man was both friendly and helpful, done very quickly and the results were much better than another company I used previously.

November 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Very polite and even arrived early

Very polite and even arrived early. When fully dried one minor stain remained but to be fair not visible when he took me for a walkthrough before he left.

Can’t fault effort as stain was severe and carpets had 5 years of kids spills and cats but came up new.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

My house smells amazing

Grant has just been to clean 2 rooms, stairs and landing. I have 2 animals and kids (say no more!) my carpets were looking exceptionally grubby but after Grant had finished, they have come up like new and smell amazing! Grant was polite and professional, the communication was great and I will certainly be using Carpet Pro again soon for my sofas and rugs. I highly recommend, thank you Grant!

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

I booked carpet pro after my dog kindly…

I booked carpet pro after my dog kindly left me some gifts on my living room carpet that I did not appreciate. Grant turned up on time and was really polite and friendly. He talked me through what he was going to do l, how long it would take and after care etc. he was professional and respectful throughout and I would 100% use them again and recommend them to others. My house feels and smells super clean now.

November 1, 2023
Unprompted review
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