Carpet One Floor & Home Reviews 

35
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

This is the worst carpet company we have ever dealt with. We bought our home from the owner who had new carpet installed to sell the house. When we moved in, we found a gap in the padding right in th... See more

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Rated 5 out of 5 stars

We spent over a week taking carpet samples to our house to see how they looked in the different light, day and night, and they had no problems giving as many samples as we wanted. In the end we sele... See more

Company replied

Rated 5 out of 5 stars

Starting with the warm knowledgeable and helpful sales person we think Carpet One is excellent.The sales lady was so helpful helping us choose the perfect product. We love the new floor! We had some... See more

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Rated 5 out of 5 stars

We are very satisfied with our experience at Carpet One in Oro Valley. Windy Baker was very patient and gracious as we went back and forth and finally made our decision about flooring. The installat... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

In Tucson look to us for one of the largest selections of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more — and you'll always find the best products and great savings ... every day.


Contact info

4.2

Great

TrustScore 4 out of 5

35 reviews

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4.2

All reviews

(35)

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Rated 5 out of 5 stars

As Always, An Excellent Job

Windy,
Once again you and your team have done an EXCELLENT job for me.
The work was done on time as agreed, and your team did a nice installation job!!!
Glad you're on my Team!
Colleen

February 7, 2017
Unprompted review
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Reply from Carpet One Floor & Home

Hi Colleen, thank you so much for sharing these kind words. We are so excited to hear that Windy and the rest of the team was able to make this such an excellent experience for you. Thanks for taking the time to share this review

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Rated 5 out of 5 stars

Great Crew

Chuck at the Green Valley AZ. store was great to work with , the installers and product are very good.

November 13, 2016
Unprompted review
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Reply from Carpet One Floor & Home

So glad to hear you had a great experience! We'll pass your praises on to Chuck and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Friendly and competent staff

Salesman in store and installers were professional and easy to work with.

November 4, 2016
Unprompted review
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Reply from Carpet One Floor & Home

Thank you so much for your great review, Debra! We'll pass your compliments along to our team and we look forward to working with you on your next flooring project!

Rated 4 out of 5 stars

Carpet installation

Carpet installation good, changed date to install, etc.

November 4, 2016
Unprompted review
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Reply from Carpet One Floor & Home

Thanks for the kind words, Carol! We appreciate your business and hope to work with you again in the future!

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Rated 5 out of 5 stars

Very satisfied

We are returning customers and haven't been disappointed at any time!

November 3, 2016
Unprompted review
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Reply from Carpet One Floor & Home

That's so great to hear, Debbie! Thanks so much for being such a wonderful customer, and we can't wait to work with you again in the future!

Rated 5 out of 5 stars

Love my new carpet!

Windy was a great salesperson and my carpet arrived earlier that expected.

November 2, 2016
Unprompted review
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Reply from Carpet One Floor & Home

It was such a pleasure working with you on your project! Thanks for leaving us a great review!

Rated 5 out of 5 stars

satisfied customer

installation was excellent,sales personel are the best and i will recommend to everyone looking for carpet,to go to carpetone.

October 11, 2016
Unprompted review
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Reply from Carpet One Floor & Home

Thank you for spending the time to share your experience with us! Our staff always does their best to provide amazing excellent customer service from the beginning of a project, until the very end!

Rated 5 out of 5 stars

Service

Sales person, Linda McGovern, was very helpful. Her quote for materials was right on.
Installers, Han & Ramon were very professional. Would recommend either of them any time. Extremely hardworking and accommodating.

October 9, 2016
Unprompted review
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Reply from Carpet One Floor & Home

Hi Denny! Thank you for sharing with us your positive experience! We are glad your expectations were met and we look forward to working with you in the future!

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Rated 5 out of 5 stars

Beautiful blinds and very professional staff

I love my blinds and I appreciate how knowledgeable my sales person/designer was. She helped me with color and style options and I was able to stay within my budget. The installers were quick and very professional.

October 3, 2016
Unprompted review
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Reply from Carpet One Floor & Home

That is great to hear Stephanie! We love that you had an awesome experience with us. We look forward to working with you in the future.

Rated 5 out of 5 stars

carpets and window coverings ....yeah!

Carpet in garage and on patio...great installation. Hunter-Douglas window coverings...again, great installation. All workers professional and pleasant throughout entire process from discussion, measurements and with pleasant personalities.

September 6, 2016
Unprompted review
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Reply from Carpet One Floor & Home

That is awesome Mary! We are pleased to hear that everything went smoothly for you!

Rated 5 out of 5 stars

Enjoyed the experience

We were glad we worked with Carpet one. Very responsive, Windy made great suggestions and we are thrilled with the results!

September 6, 2016
Unprompted review
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Reply from Carpet One Floor & Home

Hi Terri! Thank you for sharing your experience with us. We are glad to hear that you had a great experience.

Rated 5 out of 5 stars

Knowledgable salesperson, Excellent Service, Superb Carpet!

I have used Carpet One many times over the years and have been pleased with every single transaction. My salesperson has been Windy at the Oro Valley Store. She really knows floor covering, and she always steers me in the right direction. In fact, I finally picked a wood floor after several months of deliberating and bringing samples home, and Windy nicely pointed out that the one I picked was the very first one she recommended to me!

For the wood floor we did a very large sunken living room and dining room connected by a 2-step level change. The installer was really really good. I couldn't be more pleased. And the steps came out gorgeous. I get compliments on that floor constantly.

More recently I had 3 bedrooms re-carpeted. I upgraded my pad as recommended by Windy and I cannot get over how soft my floor is. The carpet is just beautiful. And again the installers were great. Rocky in the scheduling department is also a pleasure to work with.

My next project is window coverings. Windy has an interior design degree so she is a great resource to me in picking colors, fabrics and styles for window coverings. In the past she has helped me with wood shutters, wood horizontal blinds, silhouettes, and now we are doing blackout accordion horizontal sliding shades for the master bedroom.

I can't recommend Carpet One highly enough!!!

August 8, 2016
Unprompted review
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Reply from Carpet One Floor & Home

Hi Susan! We are so grateful for your thoughtful review. We also appreciate the wonderful compliments to our entire team and are so happy to hear that we were able to meet your expectations. We look forward to working with you in the future.

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Rated 5 out of 5 stars

Excellent service from start to finish!

Everything went seamlessly. 😊
Sandra was patient and very professional as I chose my carpets. There was very little waste when it was laid. The communication was excellent, I felt well informed. The installers did such a great job, they were professional, very neat, hard working and slways on time.
I highly recommend Carpet One .

August 5, 2016
Unprompted review
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Reply from Carpet One Floor & Home

Hi Chris! Our staff strives hard to ensure that every customer is well informed and comfortable with their purchase. We are glad we met those expectations with you!

Rated 5 out of 5 stars

Excellent experience with Carpet One!

We highly recommend Carpet One! Windy was very helpful and kind in assisting us with narrowing down our selection (there were so many beautiful options to choose from!). The installation crew was excellent, prompt, courteous, tidy and very solicitous of our elderly family members and their needs. Carpet One made this experience painless and our whole family loves our beautiful new carpet!

August 5, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Thank you so much for sharing your positive experience with us Mary Ellen! Nothing makes us happier than satisfied customers. We look forward to working with you in the future!

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