Cars24 Australia Reviews 

676
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report enjoying a smooth, hassle-free journey, with staff being very professional, clear, and helpful throughout the entire sales process. Reviewers are pleased with the swiftness of transactions, noting that funds were transferred quickly after the price was agreed upon. However, some people mentioned encountering difficulties regarding pricing negotiations, where initial quotes were lowered or revised, and some sellers felt pressured. Additionally, a few consumers noted inconsistencies in communication, such as receiving different accounts from different staff members or delays in process coordination.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Service

Clients share positive opinions on service, highlighting professional and efficient assistance from staff... See more

User experience

People report positive experiences with user_experience, highlighting a smooth, fast, and stress-free process... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many customers report... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Sold our Tiguan to Cars24 after advertising on Carsales. Process was quick and smooth. Because the car was relatively new, a video and specific photos was sufficient for them to accept the condition a... See more

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used Car Dealer
  2. Auto Broker
  3. Car Dealer
  4. Car Detailing Service
  5. Car Inspection Station
  6. Car Service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

676 reviews

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No history of asking for reviews

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4.3

All reviews

(676)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Selling your car with Anshu & Harshal from Cars24

Anshu, Harshal & Ronit from Cars24 made the experience of selling a car enjoyable

There were no delays, the information they gave me was accurate, they were fair in negotiations and they arranged everything from virtual inspections, money transfers and pick up in a streamlined process.
Thanks Cars24 team

March 24, 2026
Unprompted review
Cars24 Australia logo

Reply from Cars24 Australia

Thank you, Damo, for your wonderful feedback! We’re glad to hear that your car-selling experience was smooth and enjoyable. It’s great to know that Anshu, Harshal, and Ronit provided accurate information, fair negotiations, and handled everything efficiently from inspection to payment and pickup. We truly appreciate your support!

-Cars24 Team

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Rated 3 out of 5 stars

The process was quite tedious and…

The process was quite tedious and whilst advertising a sale and payment within 24 hours we have been in discussions for over a week and we still have not been paid for the vehicle, despite being told it would be settled. However the people IE Vansh & Akhil were polite and considerate. The video inspection format did not work as such as the access code required another character.

March 19, 2026
Unprompted review
Rated 4 out of 5 stars

Seems dodgy at 1st but it is LEGIT!

To be honest, I personally felt worried and vulnerable getting respond from the CARS24 team. After making calls to them and getting calls from them I get the fishy and dodgy feeling. Some of the requirements from them felt unnecessary and does not meet the Australian way to transaction which raised a few eye brows. But all was done legally and formally. There was a bit a of haggling going on where they did add in fees that is unknown to us in the first place, they will need to improve on that, Australian Culture will take a handshake and that is the end of it. Once a price is finalized that is all there is. We felt a bit overwhelmed by calls non stop to chase us to sign and subsequently after the sale is completed to provide review. We will only put down the honest truth when we have time to do so. Money was deposited within 48 hours after much follow up from our end, NITIN if this is your real name, thank you for the persistence, we agree to drop off to their HUMONGOUS warehouse. That shut down our doubts once and for all. They do deserve 5 stars but with all above mentioned, there is always a room for improvement. Please keep up the good work and change to be better.

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a great experience selling my car…

I had a great experience selling my car with Car24. The entire process was handled remotely and was incredibly smooth from start to finish.

The team was highly professional, efficient, and trustworthy. A special mention to Indu, who was extremely responsive and supportive throughout the whole process. She made everything clear, answered all my questions promptly, and ensured that I felt confident at every step.

It’s not always easy to sell a car, especially from a distance, but Car24 made it simple and stress-free. I would definitely recommend their services to anyone looking for a reliable and professional car dealership.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Can not reconmend cars24 enough if you…

Can not reconmend cars24 enough if you are wanting a smooth sale of your used vehicle. Was a pleasure to work with Nitin he helped from start to finish. He had great communication and explained every step of the process. Cars24 is definatley the best way to trade in or sell your used vehicles. Fair and honest company.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. The entire team was professional, transparent, and easy to deal with throughout the process. A special thanks to Bhuvnesh for being there every step of the way. I wouldn’t hesitate to recommend Cars24 to anyone.

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

The service was excellent and the…

The service was excellent and the process smooth. Price not as good as selling private but that's the cost of convenience. I had a number of offers from similar operations but this was the best offer.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Easy sale

It was the first time I have sold a car online. Himanshu made the process easy and seamless. 5 stars

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a great experience selling my car with Cars24. The entire process was smooth, transparent, and very convenient from start to finish.

The online inspection, contract signing and payment process were all handled professionally. I received the deposit quickly and the remaining payment was transferred to my bank before the vehicle pickup, which gave me a lot of confidence in the process.

A special thanks to Bhuvnesh for his excellent support and clear communication throughout the whole process. He was very helpful and made everything easy to understand.

Overall, it was a fast and hassle-free way to sell my car. I would definitely recommend Cars24 to anyone looking for a simple and reliable car selling experience.

March 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Bad experience

Bad experience, they give you a good number to get you in then once they do the video walk around that number changes by a few thousand dollars. My car is like new they could not fault it but yet would not honour there original offer. Stay away and save the heart ache of being taking for a fool.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with my experience

I was very happy with my experience. I was reluctant at first as I was worried it might be a scam because it sounded too good to be true but it was legit. Everything they promised, they delivered. No pressure to drop off the car until you receive your money. They even fast tracked the process for me because they knew I was going to buy another car over the weekend.
I was very happy with price I got for my car as well! Great experience overall and I would definitely deal with them again! Special thanks to Nittin and Harshal 😊

February 14, 2026
Unprompted review

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