Called to make my Carshield payment. I was asked why I'm I calling. That's stupid either I'm calling to make a payment or something else. Your customer service representative should not try to sel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great. The only thing that could be better is the communication between your customer service personnel and the repair shop. They told me one thing and they told them something differ... See more
From talking to the receptionists to the whom I spoken to several times All where truly warm and kind and courteous. I would welcome carshield to all family and friends they are the real Deal. and I... See more
Company replied
I have been a member for a long time and just added another vehicle yesterday and spoke with Clark did a great job, and today I spoke with Christina and told me about a promotion if we paid 6 mos in a... See more
Company replied
Company details
- #101 of 117 best companies in Insurance Agency
- #169 of 190 best companies in Financial Consultant
Written by the company
Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.
Contact info
339 Mid Rivers Mall Dr., 63376, St. Peters, United States
- 1-800-974-9385
- info@carshield.com
- carshield.com
4.1
Great
56K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carshield will get you right
Carshield held up to everything they've promised, from the towing, repairs, labor and rental fees
August 16, 2026
Reply from CarShield
Thank you for the great review, Corre! We’re happy CarShield helped make the entire experience easier and that your benefits came through when you needed them. If any questions ever come up, just give us a call.
I only called in to Customer Service to…
I only called in to Customer Service to advise of a new credit card for payment. I was taken care of quickly.
August 18, 2026
Reply from CarShield
Mike, we appreciate your feedback and are glad you were satisfied with our customer service. If you need further assistance, please feel free to contact us!
Great nice to work with
August 25, 2026
Reply from CarShield
We appreciate your review! We’re happy everything went well and you enjoyed working with our team. If any more questions come up along the way, we’re always happy to help.
The people at Carshield
The people at Carshield, we're very helpful. The whole process went through smoothly and quickly.
August 24, 2026
Reply from CarShield
Rosa, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
Very poorly you do nothing to fix my…
Very poorly you do nothing to fix my car get it working the right way like I’ve been there too long wasting money. I didn’t get no text message from y’all or nobody called me from appraiser to let me know what was going on. None of that that’s right down disapproval for me. I’ll give y’all an F.
August 17, 2026
Reply from CarShield
We apologize that you didn’t feel informed while your claim was being reviewed. A review shows that you have since been updated, and the claim is moving forward with a credit toward the recommended engine replacement based on the covered internal components that were verified during the inspection.
If you have questions about the approval or how the amount was determined, please contact Customer Service at 1-800-587-4162. Our team can review the details with you and make sure you have clear answers.
Reply from CarShield
Thank you for taking the time to leave a review, Crystal. Please don’t hesitate to call us if you need anything!
I had a really good experience when I used car Shield when I had to have my car repaired last year.I…
I had a really good experience when I used Car Shield when I had to have my car repaired. Fast and great coverage.
August 17, 2026
Reply from CarShield
Thank you for taking the time to leave us a review, Elizabeth! We're so glad to hear you were happy with the service you received. If there's ever anything else we can do for you, please don't hesitate to reach out.
Great service
Called up cuz I had an alternator problem and the girl told me to take it to the shop that I wanted to which I did they contacted car shield I had two valve cover gaskets oil pan gasket and alternator done all in the same day without an appointment and also had to pay was my $250 deductible awesome
August 24, 2026
Reply from CarShield
What a great outcome, Todd! From choosing your repair shop to getting everything taken care of the same day, we’re happy the process was easy for you. We appreciate you taking the time to share your experience!
The representative I spoke with was polite
The representative I spoke with was very polite and courteous. He provided the information I needed to proceed if I needed Carshield for the cost of repairs.
August 17, 2026
Reply from CarShield
Thank you for the great feedback! We’re glad our representative helped you better understand the process and what to do if you need CarShield for a future repair. We’re happy to help if anything else comes up.
THE CUSTOMER SERVICE WAS GREAT AT…
THE CUSTOMER SERVICE WAS GREAT AT RESPONDING QUICKLY TO MY ISSUE AND GETTING ME AN APPOINTMENT.
August 24, 2026
Reply from CarShield
We're so glad to hear that our team was able to quickly assist you and schedule your appointment. We appreciate you sharing your positive experience!
My experience with CarShield has always…
My experience with CarShield has always been good and positive.
November 7, 2025
Reply from CarShield
Warren, this kind of feedback means so much to our team and motivates us to keep delivering great service! If you need anything at all, we’d be happy to hear from you.
The Customer Service Agent that…
The Customer Service Agent that assisted me with my Claim was very helpful. She answered all my questions and let me know what the status of my claim was and when to expect my Reimbursement.
August 8, 2026
Unprompted review
Reply from CarShield
Thank you, Edward, for the kind words about our Customer Service team! We’re glad you felt informed and had a clear understanding of where your claim and reimbursement stood. If any more questions come up, just give us a call.
Well I called for just a quote I wasnt…
Well I called for just a quote I wasnt buying anything just yet was comparing to another offer I had I hadn't even purchased the vehicle yet so I called they told me the prices amd all that then asked for credit card even after I had said I was just wanting a quote this was a Sunday so they kept on and kept on so naturally I hung up monday they call again with supposedly new set of numbers and again I listened and said I just want a quote and again they asked for payment so once again I told them I was no longer interested and moved on Tuesday they call again I didnt answer this time and I won't again but to be that pushy and then I read an article from a few years ago they were in trouble for not paying claims like they advertise the federal govt was passing out checks on their behalf to customers that were rejected on claims now to be that pushy and that bad of Service whats wrong with this scenario ill take the dealer warranty before I ever deal with Carshield....maybe start giving quotes maybe ppl like me would call YOU back instead of chasing would be customers...
August 22, 2026
Unprompted review
Reply from CarShield
Brian, we understand you were simply looking for pricing while comparing your options, and we apologize for the continued contact afterward. Your communication preferences have been updated accordingly. We also want to clarify that the FTC matter you referenced was not related to CarShield failing to pay valid claims or honor contract terms. We appreciate your feedback and will continue working to make the experience better for those considering CarShield.
Carshield does not want to cover any…
Carshield does not want to cover any repairs
August 24, 2026
Unprompted review
Reply from CarShield
Dwayne, we’re concerned to hear you’ve been left with this impression. Claims are reviewed based on the coverage and terms outlined in each customer’s contract. If there’s a specific repair or claim behind your concerns, please contact Customer Service at 1-800-587-4162. We’d be happy to review it with you and answer any questions.
There from the very beginning
There from the very beginning, speedy response with parts and etc. and all payments were as explained and timely.
August 11, 2026
Reply from CarShield
Thank you for the great feedback, Pat! It’s wonderful to know the process was timely, clear, and smooth from start to finish. If you ever have any questions, please feel free to reach out.
Very satisfied owner of a 2017 Chevy Colorado
I have a 2017 Chevy Colorado with over 220,000+ miles, and this is the first issue I have ever had with my truck. I started smelling burning oil, so I took it to a Chevy service center to have it inspected, my advisor told me it was a camshaft housing gasket that had failed and was leaking. He informed me that they would contact Car Shield to see if it was covered. After Car Shield did their inspection, they called me to inform me that the repairs had been approved. Then the Chevy advisor called me to let me know to let me know that Car Shield had approved the repairs and was going to cover them saving me quite a bit of $,$$$.$$
It was good to know that If I had chosen to rent a car while my car was being repaired, they would reimburse me for up to seven days of car rental.
It was a very easy process, and I was always kept up to date on how the repairs were going, Great Customer Service from Car Shield and The Chevy service center.
I'm very glad that I have Car Shield.
August 4, 2026
Unprompted review
Reply from CarShield
What a great outcome, Dana! We’re pleased everything came together smoothly between CarShield and the repair facility and that you stayed informed throughout the process. Knowing your coverage helped save you a substantial amount makes this even better. Thank you for taking the time to share your experience!
I had the worst experience with…
I had the worst experience with CarShield, I had it for my 2017 Chevy Camaro SS1 and my 2017 Chevy Silverado Z71. My Silverado was throwing the engine light and making a horrible noise, I tell them and file a claim, dealership was trying to help me figure it out with CarShield and then I looked it up and it says that they cover that. Well after a while of waiting they declined and refused to even pay for the parts or labor so I had to do it all out of pocket. Literally the next day I canceled CarShield by going and switching my credit card number so they couldn’t get no money from me anymore. The lady refused to let me cancel my plan so I took matter into my own hands and canceled them myself. CarShield is not worth it guys. You pay hundreds a month for it only for it it be specific parts that they replace. Even if it’s part of the engine or transmission
May 24, 2026
Unprompted review
Reply from CarShield
Scott, we’re concerned to hear about the experience you described, both with the claim and when trying to cancel your coverage. We weren’t able to locate the correct account using the information available in your review. Please provide your contract number or contact Customer Service at 1-800-587-4162 so we can review what happened, including how the claim was handled and your interaction with our representative. We’d appreciate the opportunity to address your concerns and provide some clarity.
Time consuming inspection
The service was very good Im not completely happy with the sending a inspector to check the need for the stated repair that added 2 days to the time to make the repair.
August 12, 2026
Unprompted review
Reply from CarShield
Mike, we’re glad the service was good overall, and we appreciate your honest feedback about the added time. Inspections may be needed during the claims process to verify the reported failure before repairs are authorized. We understand the extra wait wasn’t ideal and appreciate your patience while everything was completed. If you have any remaining questions about your claim, please don’t hesitate to reach out. Our team is happy to go over them with you.
It wasn’t a new purchase for me
It wasn’t a new purchase for me. It was just an update to my bill-paying card on file. She was able to update it for me.
August 23, 2026
Reply from CarShield
We’re happy the update was handled quickly and your new payment information was added without any hassle. Thank you for taking the time to leave us a review!
Reply from CarShield
Richard, we love hearing that everything was resolved so quickly! Thank you for taking a moment to share your experience. If anything else comes up, just give us a call.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.