CarSupermarket.com Reviews 

the salesman was respectful and listened. He explained everything in a way I could understand and was not pushy.

I've never felt so ignored in my life. Bought a car 3 months ago came up with a fault about 2.5 months after purchase. Took it straight in and they said it was spark plugs and then fixed it sent me on my way. Now 2 weeks later same fault coming up. Took it back ready to reject the car and get my money back which due to consumer rights act 2015 I have the right to do so. Sales manager Howard tried pulling a fast one saying I can't do that as I've gone over their 15 /30 day period of having the car. Luckily hes not too bright. Then he went running with his tail between his legs and sent a service manager over saying we can't sort it now as we're fully booked up but we will ring you back when we can fit you in at a vauxhall garage and get it diagnosed properly. Noone rang me back that day it is now Monday 2 pm and still nothing. I did ring back at half 11 while I was on lunch but after a few rings it got hung up. I tried again assuming they'd pressed wrong button but Noone answered at all waited a few mins before I hung up. I then found another number and they did answere but only to get a response they've already given me before ill let them know and ring you back. 2 hours later ish. Noone has rang me back. So not only did they sell me a car without doing a full check on the car. Then tried to fob me off while I was in store. To completely ignoring me. This isn't over! I will sort them out.

Excellent customer service, skills, knowledge and professionalism.

I had a very good experience. The staff were friendly, helpful and professional. The whole process was easy and smooth, and I was happy with the service I received.

Jack made colling my car seamless

Took under 24 hours to see car I liked after few phone calls I was approved finance for car I wanted all agents I spoke to explained everything I needed to know were very polite and very helpful
Would recommend for anyone looking to buy next car

I had a great experience at CarSupermarket.com Stockport because Very friendly treatment and follow-up of the problem by the entire team until it is completely resolved.

Fantastic customer service

Alex was super amazing- really helpful and made everything simple. Much appreciated.

Staff where friendly, knowledgeable and attentive. All advise given allowed all options to be assessed in my own time and no unnecessary products or services where pushed. I was helped to make the right choice of vehicle to suit my needs and budget rather than just trying to be steered into a higher value vehicle.

I'd recommend CarSupermarket.com Birmingham to anyone because the cars were displayed well. No pushy salesmen hovering. Tom bagshaw gave us details aboit a car I was interested in and let me have the keys to look around it. Tom was extremely helpful and I purchased a car. Transaction was seamless, staff were friendly and have recommended Tom to my daughter

Brilliant service from start to finish would highly recommend them to anyone David was a pure legend aswell.

I would recommend CarSupermarket.com Newcastle to friends and family because they made me feel relaxed. Exchange was quick and easy. The sales rep laura was lovely and sorted the paper work very quick. Thanks again guys love my new car. Excellent customer service.

⭐ Extremely poor customer service – lost a genuine cash buyer

We had an incredibly disappointing experience with Adam at CarSupermarket Grimsby and, based on his attitude alone, I would not recommend this branch.

My brother-in-law was a genuine cash buyer with a budget of £12,000. He test drove a car priced at £12,200 and was very keen to purchase it. Earlier in the conversation, he politely asked whether £12,200 was the best price the dealership could offer. Adam immediately dismissed the question in a very abrupt manner. We completely understand if there is no flexibility on price, but there are polite and professional ways of communicating that to a customer.

After the test drive, my brother-in-law asked whether the car could be reserved briefly so that he could return with his dad and get his opinion before making the final decision. Adam flat-out refused and told him, “You don’t have the money. Get your ducks in order before you come back.” Considering he had £12,000 available in cash and was seriously considering buying a £12,200 car, we found this unnecessarily rude, condescending and embarrassing.

If company policy meant the car couldn’t be reserved under those circumstances, that’s absolutely fine. The issue wasn’t the policy or being told no — it was the way we were spoken to. A simple, friendly explanation would have been completely understood.

The whole interaction felt unwelcoming from the beginning. Adam seemed uninterested in dealing with us, spent a considerable amount of time on his phone while we waited to be seen and generally made us feel as though our presence was an inconvenience. Myself, my partner and my brother-in-law are all young adults, and while I obviously can’t know his reasoning, we came away feeling as though assumptions had been made about us and how serious we were as customers based on our age or appearance.

Ironically, within 10 minutes of leaving CarSupermarket, we walked across the road to RightCar, where we received a completely different level of customer service and put a deposit down on an identical car.

CarSupermarket therefore lost a genuine cash buyer over something as simple as how a customer was treated. We weren’t expecting special treatment, a discount or for company policy to be broken — just basic friendliness, professionalism and respect.

Unfortunately, because of our experience with Adam, I wouldn’t recommend CarSupermarket Grimsby to friends or family and certainly wouldn’t choose to purchase a vehicle from this branch in future.

I would recommend CarSupermarket.com Barnsley to friends and family because they were the only place I could find the make, model and spec of car i was looking for. The pricing was very competitive. The sales person, Jason Dorset was friendly and welcoming and provided a first class service. The 'add ons' were offered but the sale remained relaxed, with no pressure to accept. I have only bought from a main dealer before, but I wouldn't hesitate to buy from carsupermarket again or recommend them to family or friends.

Courtney Squire was absolutely amazing. Answered all our questions and helped us find our perfect family car. She even took the time to drive to the post office to tax the car. Thank you so much courtney

I'd suggest CarSupermarket.com Birmingham to a friend because Alex, who was the salesperson who helped me with my recent car purchase was excellent.
From start to finish, Alex was extremely polite, friendly and engaging. He was helpful without ever being pushy, and nothing was too much trouble for him. The whole process was straightforward, hassle-free and genuinely enjoyable.
It’s not often that buying a car feels this easy, but Alex made the whole experience completely trouble-free. He is a real credit to CarSuperMarket.
I would absolutely use CarSuperMarket again and would have no hesitation whatsoever in recommending them, and Alex in particular, to my friends and family.
Excellent experience from start to finish. Thanks again, Alex!

Great service from team. Happy with process and thoroughness. Professional and transparent.

Honestly wouldn’t recommend buying a car from here, bought a focus for about £14,000, had nothing but problems after having the carfor round about a year, had to have a new cat, wet belt and a new engine, had to have a new turbo and suspension, tried speaking to them as all this popped up just after a year, and they wasnt interested, had a car from Arnold Clark before they was helpful all the time no matter what went wrong with the car a year or 2 after, so if you want a car go to Arnold Clark