CarSupermarket.com Reviews 

6,586
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff who guide buyers through a stress-free and smooth transaction without any sales pressure. Consumers truly appreciate the clear communication, helpful support, and transparent guidance provided by advisors from the initial inquiry until vehicle collection. However, some customers also noted difficulties with after-sales support when addressing unexpected vehicle faults or requesting deposit refunds. A few people experienced poor communication, long waiting times, and unhelpful service from staff when trying to resolve post-purchase problems. Reviewers mentioned that getting a timely response after buying a car can sometimes be frustrating.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently helpful,... See more

Service

Users describe positive interactions with service, highlighting a quick, easy, and pressure-free purchasing... See more

Product

People report ambiguous experiences with product, as opinions on vehicle quality and reliability vary... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were very approachable,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It went relatively smoothly and once finance was approved , I got my car within a few days . It had been valeted well. I would just recommend that they don't give valuation of customers cars over the... See more

Company replied

Rated 5 out of 5 stars

CarSupermarket.com Barnsley was a great experience because we were made feel welcome from the moment we entered the building. A clean, bright, relaxing environment. Lewis ORourke, customer advisor,... See more

Company replied

Rated 5 out of 5 stars

Great customer service. The company make the whole experience stress free. There was a mix up on the price of the vehicle I was buying but it was soon sorted and I was given some extra off my trade i... See more

Company replied

Rated 5 out of 5 stars

Purchasing my car was quick and easy, within a week, payment was made, the vehicle was moved to my nearest site for easy collection. Staff were helpful and informative. Thank you to Abdul for all the... See more

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

Choose from 1000s of cars online and in-store at our 12 locations across the country. Select the car you want, then take advantage of our home delivery, arrange a click & collect appointment or just pop in to one of our sites, located in Barnsley, Birmingham, Grimsby, Hessle, Lincoln, Newcastle, Preston, Scunthorpe, Sheffield, and Stoke. Buy with complete peace of mind, all our cars come with a 15 day money back guarantee and free minimum 12 month comprehensive warranty. Contact our friendly, knowledgeable staff who are available online or on the phone to guide you through the next steps in your car buying journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(6,586)

1,088 reviews in the last 12 months

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Rated 5 out of 5 stars

Courtney Squire was absolutely amazing

Courtney Squire was absolutely amazing. Answered all our questions and helped us find our perfect family car. She even took the time to drive to the post office to tax the car. Thank you so much courtney

August 12, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Sarah!

Kind regards,
Laura
CarSupermarket.com

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Rated 5 out of 5 stars

I'd suggest CarSupermarket.com…

I'd suggest CarSupermarket.com Birmingham to a friend because Alex, who was the salesperson who helped me with my recent car purchase was excellent.
From start to finish, Alex was extremely polite, friendly and engaging. He was helpful without ever being pushy, and nothing was too much trouble for him. The whole process was straightforward, hassle-free and genuinely enjoyable.
It’s not often that buying a car feels this easy, but Alex made the whole experience completely trouble-free. He is a real credit to CarSuperMarket.
I would absolutely use CarSuperMarket again and would have no hesitation whatsoever in recommending them, and Alex in particular, to my friends and family.
Excellent experience from start to finish. Thanks again, Alex!

August 7, 2026
Unprompted review
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Reply from CarSupermarket.com

Thank you very much for taking the time to leave a 5* review Andy, we are over the moon to read that Alex provided such great service when buying your new car!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Great service from team

Great service from team. Happy with process and thoroughness. Professional and transparent.

August 7, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Kay!

Kind regards,
Laura
CarSupermarket.com

Rated 1 out of 5 stars

Don’t go to car supermarket go Arnold Clark

Honestly wouldn’t recommend buying a car from here, bought a focus for about £14,000, had nothing but problems after having the carfor round about a year, had to have a new cat, wet belt and a new engine, had to have a new turbo and suspension, tried speaking to them as all this popped up just after a year, and they wasnt interested, had a car from Arnold Clark before they was helpful all the time no matter what went wrong with the car a year or 2 after, so if you want a car go to Arnold Clark

October 12, 2025
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your review. We are very sorry to read that you experienced issues with your vehicle. From looking on our system, we can see that the car was purchased in September 2023, however we are unable to see any correspondence from yourself relating to any issues. If you would like to discuss this further, please contact the team at customerservice@carsupermarket.com

Kind regards,
Laura
CarSupermarket.com

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Rated 5 out of 5 stars

Lovely showroom and the kids were…

Lovely showroom and the kids were loving waiting with lots to do and drink for them! The service is great and all the cars are open to look at and that's important. Shay was so helpful and just answered all our questions and just made everything easy.

August 6, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for taking the time to leave a 5* review, we really appreciate it!

Kind regards,
Laura
CarSupermarket.com

Rated 4 out of 5 stars

efficient process

efficient process and car was ready for collection as discussed

August 3, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your review Lee!

Kind regards,
Laura
CarSupermarket.com

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Rated 5 out of 5 stars

Great customer service

CarSupermarket.com Birmingham had a lovely and welcoming environment and the sales staff are very helpful!

July 31, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for taking the time to leave a 5* review!

Kind regards,
Laura
CarSupermarket.com

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Rated 5 out of 5 stars

Car well presented in and out

Car well presented in and out , people friendly and helpful.

August 3, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for taking the time to leave a 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

nice friendly staff

nice friendly staff, cars at good prices and the coffee was good too.

August 1, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for taking the time to leave a 5* review Paul!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Great service

Customer service absolutely brilliant

August 8, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review James!

Kind regards,
Laura
CarSupermarket.com

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Rated 5 out of 5 stars

CarSupermarket.com Stoke were great…

CarSupermarket.com Stoke were great because its the best customer experience we have ever received , from the moment we arrived we were made to feel welcomed and valued , we were greeted by the salesperson and he introduced himself as Jack , we had already arranged to view the car and Jack had it ready for us , he shown us all around the car and inside , as we have never driven an automatic Jack explained everything in detail from starting and selecting the gear , we went for a test drive and as my wife is a nervous driver especially driving something new and completely different to our current car Jack to us to an area which was perfect for my wife to have a drive and feel comfortable and now after nearly a week she loves driving the car , i have to say that we have not bought a car for a while and this was quite daunting as it was a quite an expensive purchase for us but with all the help we received it was made very easy indeed , after we purchased and got the car home we had a few questions about things on the car , so i got in touch with Jack and nothing was a problem to him he answered everything we needed straight away , all in all our experience was fantastic and i would not hesitate returning , we are so glad we chose to drive from Manchester to Stoke to view and purchase the car , so a big thankyou to Jack for a pleasant experience as these days you do not normally get great customer service

August 1, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for taking the time to leave a 5* review Stuart, we really appreciate your feedback!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Professional and couteous sales…

Professional and couteous sales experienve. Cars well prepared and after sales exemplary.

July 18, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for taking the time to leave a 5* review!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

The experience was great

The experience was great. We were approached by a member of staff. They were very helpful. Went through loads of options for different cars and had a lot of patience. They were not pushy and gave all the options so we could make an informed choice. I have always had a good experience and a good service from them. That's why I have bought the last four cars with them.

July 11, 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Dave!

Kind regards,
Laura
CarSupermarket.com

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