CarSupermarket.com Reviews 

Salesman Shams Ahmed very friendly, knowledgeable in vehicles he sells, no hard sales tac ticks. Made sure the vehicle was right for us. Thank you Shans for a very smooth transaction

We had a fantastic sales person deal with us as the car was at his depot in Scunthorpe if you ever get to deal with him in buying a car from carsupermarket thank your lucky stars he is a god send to the company Sham his name is sorry if your not allowed to say names but heade the whole process so easy and got a problem soughted out as quick as quick I live in the south of England and our sales stuff in many shops could learn customer service from Sham a real star thank you Carsupermarket thank you all your team But thank you so much Sham you made buying our new fantastic car amazing good luck for your future in the company as you are worth every penny.

My experience at CarSupermarket.com Preston could have been better because we were not told our car was being used as a courtesy car, which meant delivery took much longer than expected, and I had to call every 3-4 days to get an update because they weren't very proactive with communication. There were also issues with miscommunication around home delivery as the driver did not call us ahead as we were told he would. The bank were not at all keen with the system of paying in full 48 hours before delivery so we had to work hard to convince them this was not a scam. I am very happy with the car and everyone I spoke to at Preston, and everyone bar one at the home delivery team was friendly and helpful. I probably would buy from them again but I really only chose them for convenience and it ended up being quite inconvenient. Also I notice that if you leave a positive review on their website then they invite you to add this to TrustPilot but if you don't recommend them there is no option to go on trustpilot. I think that defeats the point of TrustPilot if reviews are being filtered, hence why I have copied and pasted this myself!

Great experience, very smooth and seamless thanks to Adam Mehager who looked after me. Great communication and kept me informed through the whole process even before coming to get the car. Highly recommend. Thank you guys

Very good service

Was a good purchase and fabulous customer service skills by the Sales Person.

Quick and easy. Very friendly salesman Garry.
Fab communication

Great experience and Abdul was super prefessional and helpful throughout the transaction.

Shams at Scunthorpe Car Supermarket is always our go to when purchasing a family car. Always helpful and stress free. He made the experience quick ,easy and smooth and found me the perfect car for my budget. With follow up calls and emails every step of the way. Jackie in Finance was also very friendly and helpful too and help find the best monthly payments for my car. Will always recommend Scunthorpe Car Supermarket to family and friends . 5⭐️.10/10.

Excellent service brought car from somewhere else so we could view it

CarSupermarket.com Stoke were helpful because they were quick to handle our car with no issues and prepared it to be driven home on the same day we test drove it.

The staff and the service was top notch and was as great as we expected. No issues and delt with our purchase quickly.

I'd definitely recommend CarSupermarket.com Barnsley to friends and family because is easy and fast service.

purchased an Audi Q3 from CarSupermarket in Scunthorpe in August 2025.

Within less than two weeks of owning the car, I had a child lock fault appear, and the automatic mechatronic system also failed. After months of back and forth because they couldn’t identify which module had failed, CarSupermarket eventually agreed to replace all four modules. The work was carried out by Audi, but this wasn’t completed until October 2025.

Less than five months later, the child lock fault returned. I took the car back to Audi, who advised it could be either a module or an electrical issue and quoted around £700 to investigate. I wasn’t prepared to pay for a fault that had already occurred before.

In March I contacted my finance company, who arranged for an independent inspection. We are now in July and the fault is still not fixed. The independent engineer concluded that it is a module fault, not an electrical fault, and also identified a hill start assist fault.

Despite this, CarSupermarket has now claimed the hill start fault is caused by the battery giving incorrect fault codes. They initially told me they would replace the battery and ordered a new one, but have since backtracked and are now saying the battery isn’t covered under warranty. It’s frustrating that almost every issue seems to be dismissed as “not covered”, despite me paying extra for an extended warranty.

To make matters worse, CarSupermarket Grimsby had my car for four weeks and returned it in an unacceptable condition. The interior was covered in dust and dirt, and no effort had been made to clean it before handing it back.

Overall, this has been an extremely disappointing experience. I’ve spent months chasing repairs for faults that appeared almost immediately after buying the vehicle, with constant delays, conflicting explanations and poor customer service.

Based on my experience, I would not recommend buying a car from CarSupermarket



Replying to your comment
you’ve had the report from the independent inspector as I have the same copy that was sent to yourself!
and states module not electric
No mention of how my car was handed back to me since you was having work done in the Grimsby branch so I took a video of the state of my car.

Jon M was amazing in helping me find my dream car. he was kind, knowledgable and very professional. I will definitely be returning to Jon in the future for my next car!! Thanks again Jon

When I purchased a car from car supermarket I took out the extended warranty thinking I was going to have 2 years trouble free motoring only when I go to claim on the warranty there is a list as long your arm that the warranty does not cover. If your going to take out the warranty please look if it’s really worth it.

Holly was amazing, full of information and patience when explaining everything

Although I didn't visit the site I found everyone I dealt with to be professional and very helpful. having been stung before by buying a car online I was sceptical to buy again but I am glad I did and Car supermarket were fantastic. would definitely recommend

No help when there’s a problem

The collection and payment process was straightforward, well organised, and completely stress‑free. Courtney was brilliant — friendly, reassuring, and incredibly helpful throughout. She made sure everything was clearly explained and that I felt confident before driving away. Her support genuinely made the experience feel smooth and enjoyable. The team were very friendly and accommodating. The car was exactly as shown and described on the website. I was most impressed.