CarTakeBack Reviews 8,326

Very professional company with great customer service a pleasure from start to finish

They made the whole thing so easy. Collected on time as agreed, payment in the bank same day. Simple.

Was pretty straight forward offered the most money good communication only small complaint the guy with the winch just hooked the car on the top of bonnet and ripped it up the ramp I know it’s going to be scrapped but when the cars like a family member not nice to see

From the time I decided to sell my car, to the time it was all done and dusted, invoiced and paid, took less than a week. I found their customer service to be very helpful and I was kept informed every step of the way.

Put details online , was given a quote for my car which I agreed to ,then a company phoned to tell me when they were collecting the car I was paid by cheque this time which cleared next day

Would recommend and use again

Very, quick and effective service! They gave a worthy price for my car and took it in less than expected, polite and helpful staff.

We got the scrapage for the car even though we didnt have the V5C registration certificate. If it had been left longer the garage would have wanted something for storage but car take back were simple and straightforward and arranged for collection in time

Phoned and told would be 5 mins literally 5mins later came took car and got money in bank same day
So easy and simple to do

Very smooth and efficient process. Staff were very helpful and informative

Super easy process money came in exactly when they said they would no hassle perfect

Best price for my car. Unfortunately I don't remember the driver name, but provided an outstanding service to. Thank you "Car take back "😘

We had a good experience with this company. The guy arrived and put our car on the lorry. He then checked all the documents he needed. It all took about 20 mins. The money went into our back within a day or so. Would definitely use again.

Great service - car picked up promptly and cash in bank account next day making stress free to get rid of old car.

Kept to price quoted, collected vehicle and customer service was very good over phone

All these positive reviews! So how disappointing to have a day set for car collection in not one but two weeks where they just didn't turn up. We were assured we'd been given priority for the second appointment. We had to cancel and go elsewhere; the delay has caused a lot of inconvenience and worry..

Absolute scam company. Their set up appears to be to provide you with a misleading higher valuation which you accept, then based on a ridiculously short phone 'assessment' reduce it and take the attitude of 'take it or leave it', knowing that people have little alternative. I would love to know if these cars are actually being scrapped or are they being 'fixed up' for resale to scam somebody else. I understand that the online valuation is a rough ball park but this seems to be standard practice with this company. If the original valuation was closer to the second offer, then I wouldn't be as unhappy with the service. It just feels like they are attempting to attract customers through these high first 'valuations' then seek any excuse to reduce it. Shame

They don't deserve 1 star!
Quote went from £1100 to £530 to £400 on collection..
Beware! Just get told "up to the quote" I thought" accepting "a quote meant just that..we both agree..but no..just a wind up! Don't bother..
Load of crap!!

I was selling a non-runner, they quoted me £330. I told them all the details from the RAC breakdown report and they confirmed £330 which I accepted. Then I got the phone call to "arrange collection" and was told I would get £230. NO details had changed and they didn't ask anything else. They said the online quote was only a guide. Contrary to their reply - they were already aware of the state of the car. I had sent an email and when they phoned they said they could see the details.

Very easy site to use, company who up lifted car very helpful and was kept uo to date when coming to collect vehicle.