Carter Jonas Reviews 

608
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for their professional guidance, exceptionally helpful attitude, and efficient support throughout buying and selling property transactions. People truly appreciate the smooth overall service and clear communication, noting that agents consistently go above and beyond to keep everything running seamlessly from start to finish. However, some customers also noted frustrating delays regarding maintenance repairs and property management requests, frequently experiencing slow responses and poor communication from specific staff members during their tenancy. A few reviewers expressed dissatisfaction with administrative oversight and unhelpful handling of specific issues, pointing out difficulties when trying to resolve practical problems.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, responsiveness,... See more

Service

Customers consistently note positive experiences with service, describing the staff as professional,... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are sharply divided on the support... See more

Response time

Reviewers mention mixed feedback about response time, with many customers praising the team for fast... See more

User experience

Consumers expressed immense satisfaction, describing the user experience as a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Ed when we bought our house a few years ago and it only happened because of his efforts. As a result we didn't hesitate to get him to sell the property and we have just exchanged. Ed has a g... See more

Company replied

Rated 5 out of 5 stars

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly... See more

Company replied

Rated 5 out of 5 stars

Carter Jonas (Kate Stevens) did an excellent job in finding our flat. She was super responsive, knew the property well, quick for organising visits, on the ball for getting the lease signed and more.... See more

Rated 5 out of 5 stars

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the exe... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Commercial Real Estate Agency
  4. Land Surveyor
  5. Property Investment
  6. Property Management Company
  7. Real Estate Consultant

Written by the company

Carter Jonas is a multi-disciplinary property partnership, intent on helping clients realise their goals and aspirations by providing ‘simply better advice’.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(608)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic letting agents

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.

Thank you!
Vincent

December 8, 2025
Unprompted review
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Reply from Carter Jonas

Hi Vincent, thank you for your review. We are so pleased to hear that you have received such a friendly service from David, Grace and the team. Please do not hesitate to contact us if you need anything else at all.

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Rated 5 out of 5 stars

A good service.

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth of experience to base my judgement on.

December 4, 2025
Unprompted review
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Reply from Carter Jonas

Hi Hazel, thank you for your review. It's great to hear that you have been so impressed by the service provided to you by Jessica. Please do let us know if there's anything else we can do for you.

Rated 5 out of 5 stars

Fantastic find tenant only experience…

Fantastic find tenant only experience from Carter Jonas in Marlborough. Fab new tenants in place quickly and all admin handled very efficiently. Big thanks to Sophie Marshall who was my main contact - very attentive and professional.

November 26, 2025
Unprompted review
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Reply from Carter Jonas

Hi David, thank you for your review. We are delighted to hear that you had such a fantastic experience with our Lettings team in Marlborough. Please do let us know if there's anything else we can help you with.

Rated 5 out of 5 stars

Fred and the team at Marlborough were…

Fred and the team at Marlborough were fantastic selling our houses , really professional great time keeping and kept us informed at all times , would highly recommend

November 20, 2025
Unprompted review
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Reply from Carter Jonas

Hi Andy, thank you for your review. We are so pleased to hear that you received such a professional service from Fred and the team in Marlborough. Please do not hesitate to get in touch if you need anything else at all.

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Rated 5 out of 5 stars

Andrew was fantastic from start to…

Andrew was fantastic from start to finish with the sale of my house….in a quiet market it sold in two weeks . For me it’s about communication. Andrew kept me up to date every step of the way.
I would definitely recommend and use Carter Jonas again
Also Rupert was on hand when Andrew was away to keep everything on track.
Thank you guys 😁
Jo Shackleton

November 18, 2025
Unprompted review
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Reply from Carter Jonas

Hi Jo, thank you for your review. We are so pleased to hear that you had such a positive experience with our Newbury team throuhgout the sale of your home. Please do let us know if there's anything else that we can do for you.

Rated 5 out of 5 stars

Would highly recommend Andrew Maddock…

Would highly recommend Andrew Maddock and the team at Carter Jonas Newbury. We had numerous offers on our house within a week of it being on the market, which we could not believe!

Will definitely be using Carter Jonas again in the future!

November 18, 2025
Unprompted review
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Reply from Carter Jonas

Hi Kerri, thank you for your review. It's great to hear that you were so impressed with the service provided to you by Andrew and our team in Newbury. Please do not hesitate to contact us if you need our help again in the future.

Rated 5 out of 5 stars

Great service

We used Ed when we bought our house a few years ago and it only happened because of his efforts. As a result we didn't hesitate to get him to sell the property and we have just exchanged. Ed has a great manner, excellent knowledge and a very proactive pragmatic approach and keeps everything moving. Cant recommend highly enough.

November 17, 2025
Unprompted review
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Reply from Carter Jonas

Hi Ian, thank you for your review. We are delighted to hear that you have received such a great service from Ed as both a buyer and a seller. Please do not hesitate to get in touch if there's anything else we can do for you.

Rated 5 out of 5 stars

Even though the housing market was…

Even though the housing market was difficult the company generated a good level of interest. I felt that the advice I was given was sound and honest. The agents were very experienced and always available. A lot of effort over a long period was much appreciated.

October 31, 2025
Unprompted review
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Reply from Carter Jonas

Hi Peter, thank you for your review. We are pleased to hear that you received such a great service throughout your time with us. Please do not hesitate to contact us if there's anything else we can help you with.

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Rated 5 out of 5 stars

Fantastic service

The service we received at Carter Jonas was fantastic
Monica, Fiona and Sarah work together as a team to ensure a seamless process! We have never experienced this before in an estate agency …
The ladies were competent professional and friendly we can’t recommend them enough!
10 star service !!!!

October 28, 2025
Unprompted review
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Reply from Carter Jonas

Hi Ian, thank you for your review. It's great to hear that you received such a fantastic service from our Newbury team! Please do let us know if there's anything else that we can help you with.

Rated 5 out of 5 stars

Rupert from Newbury was excellent

Rupert from Newbury was excellent. Brilliant local knowledge and handled all interested parties wonderfully. Thank you.

September 30, 2025
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. It's great to hear that you received such an excellent service from Rupert. Please do let us know if there's anything else that we can do for you.

Rated 5 out of 5 stars

Honest and Efficient

Charlie and Jack, at Carter Jonas Southfields branch, were my agents; they were always very kind and in touch every week, without fail, with an update on the sale of my property. I would recommend them because they are efficient, extremely straightforward and honest. I always felt comfortable and trusted in their guidance and professional expertise. Great team - Thank you!

August 6, 2025
Unprompted review
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Reply from Carter Jonas

Hi María-Teresa, thank you for your review. We are so pleased to hear that you received such a personable and professional service from Charlie and Jack. Please do not hesitate to get in touch if there's anything else we can do for you.

Rated 5 out of 5 stars

Proactive and responsive service

Proactive and responsive service. Excellent communication. Genuine care for us as customers (not always the case with Estate Agents). And ended up with a lovely property!

August 14, 2025
Unprompted review
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Reply from Carter Jonas

Hi Andy, thank you for your review. It's great to hear that you had such a positive experience throughout your time with us. Please do let us know if there's anything else we can do for you.

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Rated 4 out of 5 stars

We dealt with Monika in the Newbury…

We dealt with Monika in the Newbury office to find a rental property. As we had recently relocated from overseas meeting the requirements for renting was difficult but Monika was very helpful and communications was excellent. We would recommend Carter Jonas.

August 1, 2025
Unprompted review
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Reply from Carter Jonas

Hi Simon, thank you for your review. It's great to hear that Monika was able to help you through the rental process, we hope you are settling in well. Please do not hesitate to contact us if you need anything at all.

Rated 5 out of 5 stars

I would like to thank Andrew Maddock…

I would like to thank Andrew Maddock for his excellent advice , superb communication across all parties and just a pleasure to chat with. Andrew pitched the offering with great local knowledge and organised all items whilst I was away. Even when absent from the office my case was clearly delegated and progressed very smoothly. thanks David

August 1, 2025
Unprompted review
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Reply from Carter Jonas

Hi David, thank you for your review. We are delighted to hear that you have been so impressed with the advice and service offered to you by Andrew. Please do not hesitate to get in touch if there's anything else that we can help you with.

Rated 5 out of 5 stars

Helpful and friendly

Ed Westmacott was very helpful when I was purchasing my new home, making himself available for several viewings and giving the sellers solicitors the odd nudge when required. It was a very straightforward ourchase with Carter Jonas on the case.

July 1, 2025
Unprompted review
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Reply from Carter Jonas

Hi Tania, thank you for your review. It's great to hear that you had such a positive experience with our Newbury team, and with Ed in particular. Please do not hesitate to get in touch if there's anything else that we can do for you.

Rated 5 out of 5 stars

Ed Westmacott provided a great service…

Ed Westmacott provided a great service when we had to sell our parents home. He was always prompt to respond to questions and was thorough and efficient at all stages of the process

July 16, 2025
Unprompted review
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Reply from Carter Jonas

Hello, thank you for yourr review. We are so pleased to hear that you received such a great service from Ed throughout the sale of your parents home. Please do not hesitate to get in touch if there's anything else that we can do for you.

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Rated 5 out of 5 stars

Carter Jonas, Newbury - excellent

Carter Jonas sales team in Newbury were excellent from valuation through to completion. They were prompt in getting our flat advertised. They communicated well with us, our conveyancer and our buyer.

August 26, 2025
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. We are pleased to hear that you had such a great experience with our Newbury team throughout the sale of your flat. Please do let us know if there's anything else that we can help you with.

Rated 5 out of 5 stars

Reliable and Trustworthy Property Professional

James Macke at Carter Jonas stands out for his reliability and integrity. He is consistent, dependable, and always follows through on what he promises. James handles matters with professionalism and honesty, building real confidence and trust with his clients. It’s rare to find someone who combines such a strong work ethic with genuine transparency. A true credit to Carter Jonas and highly recommended for anyone seeking property management support.

September 30, 2025
Unprompted review
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Reply from Carter Jonas

Hi Christian, thank you for your review. We are delighted to hear that James has provided you with such a reliable and professional service. Please do not hesitate to get in touch if there's anything that you need from us.

Rated 5 out of 5 stars

Outstanding Site Knowledge and Client Care

Maddy Peris at Carter Jonas is an exceptional property manager. Her site knowledge is excellent, and she combines this with genuine care for her clients. Maddy is approachable, proactive, and always goes the extra mile to make sure everything is managed smoothly. She is professional, reliable, and builds trust through her attention to detail and commitment. A real asset to Carter Jonas!

September 30, 2025
Unprompted review
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Reply from Carter Jonas

Hi Christian, thank you for your review. It's great to hear that you received such a professional and personable service from Maddy! Please do not hesitate to contact us if you need anything at all.

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