Cartpanda refunded 75% of the money I had spent on a totally useless supplement - Ozemfit. To receive à full refund I had to return the product at my own expense to Holland and based on the reviews i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
Company replied
After promising a refund and not coming through with that promise, I contacted them again and this time, the refund showed up in my account the next day. I’m very pleased with the second round respon... See more
Company replied
They are very helpful and never said I was not being truthful for my refund request. And once the right order was found. They refunded full amount. Money was back in my account within 2,hours.
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The friendly staff were really helpful…
The friendly staff were really helpful in handling my query and were very quick to respond even though I am in Australia and they are in America! Many thanks
May 20, 2026
Unprompted review
Reply from cartpanda.com
Dear Lowenthomas,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our friendly staff provided such helpful and quick support. Validating your positive experience reinforces our commitment to delivering excellent international service to all our customers. Thank you for recognizing our team's dedication and for trusting our brand.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I asked for a refund in February and…
I asked for a refund in February and after many e-mails I finally got my refund May 21st. It was not an easy process.
May 21, 2026
Unprompted review
Reply from cartpanda.com
Dear Sandi Clayton,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to know that your refund request was successfully finalized. We truly appreciate your patience throughout this process and thank you for confirming the resolution. Our commitment remains focused on assisting you whenever necessary.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Great job fixing my mistake Thanks for…
Great job fixing my mistake Thanks for helping me Phillip
May 20, 2026
Unprompted review
Reply from cartpanda.com
Dear Phillip Johnson,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that we could successfully resolve the issue for you. Your satisfaction is our top priority, and we always strive to provide efficient and helpful support. Thank you for recognizing our efforts and trusting our team.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I really was interested and was willing…
I really was interested and was willing to spend $37 to see more about the product, however I was charged an additional fee that I did not agree to and when I requested a refund it was refused; so they really do not stand behind their word and certainly do not believe in God!
May 13, 2026
Unprompted review
Cartpanda appear to be a scam…
Cartpanda appear to be a scam operation. That offers a sales platform for vendors to sell through.
I ordered a product off a Facebook advert. This had no Cartpanda branding. It was Gex Corporation. Once the money had been taken by Cartpanda. I received an order number from them. There was nothing about them. No terms and conditions on the page. When the order arrived it was not what I expected ordered. I immediately contacted GEX who said I had to use the product for 20 working days. Before I could send it back. I then asked for a return address, which they never gave me. All of their emails are generated by AI, as are Cartpandas. They then keep delaying you purposefully until they say they have processed your request ,and sent it through to Cartpanda. The refund never happens. Then I get an email from GEX who say Cartpanda require 10 days to pay me due to a system problem. I wait nothing happens. Part 1
May 21, 2026
Unprompted review
Great customer service
You listened to me and provided me with peace of mind with regard to my query about the product and my costs have been fully refunded. Your customer service was timely, efficient and effective and you certainly went above and beyond in meeting my expectations. Thank you
May 20, 2026
Unprompted review
Reply from cartpanda.com
Dear Jan Burt,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that our customer service team provided you with timely, efficient, and effective support regarding your query. Ensuring your peace of mind and a smooth resolution is always our top priority, and we are glad we could exceed your expectations. Thank you for trusting us to assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I had a great experience with CartPanda…
I had a great experience with CartPanda customer service.They were very understanding of the issues I had and replied with a response in real time!Thank you .
May 19, 2026
Unprompted review
Reply from cartpanda.com
Dear Jeanice Boose,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear about your great experience with our customer service team. It is wonderful to know they were understanding and provided real-time responses to resolve your issues effectively. We always strive to deliver prompt and empathetic support, and your kind words confirm we are on the right track.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
"Very professional and Timely mannered" I placed an order with Cartpanda on…
I placed an order with Cartpanda on 5/1/2026 that offered a buy 3 get 1 for free. I was checking my payment card invoice and notice I was charged for all 4 products. So I wrote in to Cartpander and Joao was my customer service rep and (he/she)understood the complaint looked into it, reported it to (he/she's) team and Carrpanda handled my issue in a very timely, prompt and professional manner and corrected your companies mistake and refunded my payment card immediatedly. Thank you Joao and Cartpanda for your timely and professional support.
May 19, 2026
Unprompted review
Reply from cartpanda.com
Dear Deborah Miller,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We appreciate your feedback regarding our support team's efficiency. We are glad to hear that your billing concern was addressed in a timely, prompt, and professional manner. Ensuring a seamless resolution for our customers is always our top priority.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Refusal to Acknowledge Return
I had purchased two products that were unsatisfactory. In compliance with their return policy, I sent both products back to Largo, FL. and sent the company a copy of the shipping receipts and tracking numbers. According to the tracking company, they received the packages on 4/14/26. They refunded one product for just over one hundred dollars. They are claiming they did not receive the second product. Thus I will not receive the $300+ dollars refund. I have contacted customer service multiple times. I have not been successful.
May 11, 2026
Unprompted review
Easy to find website easy to see what…
Easy to find website easy to see what you would spend on so many bottles. Excited to see if this works so I can stop taking gp1 injections and paying through the nose. 🙏
May 15, 2026
Unprompted review
Reply from cartpanda.com
Dear Customer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to hear that you found our website easy to navigate and clear regarding your purchasing options. Your satisfaction with this experience is highly valued, and we look forward to continuing to provide you with efficient service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
When I realized that I couldn't afford…
When I realized that I couldn't afford there product under their plan and asked was there away that I could return the product. Their suggestion was wonderful, I could return the product or keep it and get a partial refund. I really appreciated this. I am a senior getting out is somewhat difficult for me. They are truly a excellent company. Their service is unique and professional.
May 19, 2026
Unprompted review
Reply from cartpanda.com
Dear Jo McMillan,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our partial refund and return suggestions were helpful and met your needs. Providing unique, professional, and accessible solutions for our customers is always our top priority. Thank you for recognizing our service and trusting our company.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Be persistent if you have a refund coming.
I was expecting a full refund after returning the Burn Slim I didn't use, and had waited over 2 months with no word of progress. I wrote several emails also with no results. After repeatedly trying a help site they offered, I was connected with Bofi who finally treated my situation seriously and quickly. After hearing from Bofi with instructions of further info they needed, I received a full refund within 2 days. I was both surprised and very pleased!
May 19, 2026
Unprompted review
Reply from cartpanda.com
Dear Cathy,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your situation was treated seriously and that your refund was processed quickly. Your satisfaction and peace of mind are very important to us, and we appreciate your patience throughout this process. Hearing that you were pleased with the final resolution drives our commitment to constant improvement.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I needed a refund after the deadline
I needed a refund after the deadline. I had extreme extenuating circumstances. Four representatives refused to refund. Finally I asked for the supervisor. Pedro contacted me and issued the refund thankfully. I really appreciate Pedro.
May 6, 2026
Unprompted review
Reply from cartpanda.com
Dear Deana,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your refund request was successfully resolved. Validating your experience and ensuring your peace of mind is our priority, especially during difficult circumstances. Thank you for your patience throughout this process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
5 star - Euzebio
The end experience with Euzebio from cartpanda was 5 star !! But before this my journey was excited about this product which I ordered in march and still not received by end of May , I had contacted and emailed them many times but didn't seem to be getting any where with stress and worry about this order. I was about to give up until Euzebio actually emailed me with what had actually happened with my order and apologized and give me the heads up, he was so helpful and friendly, it was such a relief, I can't tell you.
Very happy with the outcome now.
May 19, 2026
Unprompted review
Reply from cartpanda.com
Dear Rebecca Jones,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you had a positive end experience with our support. Your satisfaction is very important to us, and we appreciate your recognition of our helpful and friendly communication. Thank you for your patience throughout this process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Product returned for a full refund
I tried a product handled by Cartpanda and it didn’t work out. I sent an email requesting to return for a refund. I heard back almost immediately. The representative was very helpful and thorough, throughout the entire process. I received a refund in a very timely manner.
May 18, 2026
Unprompted review
Reply from cartpanda.com
Dear Jenny,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our return and refund process. Ensuring quick, helpful support and timely resolutions is exactly what we strive for. Your satisfaction is incredibly important to us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
My experience started badly - ended well.
My experience started badly - I purchased a producted that was seemingly promoted by my teacher, whom I trust - but was actually using an AI reconstruction of him - against his knowledge. The moment I realised I was being sold a lie - I cancelled the order. I was expecting to have to fight to get my money back. But Cartpanda immediately cancelled the order and gave me a full refund, no questions asked. It wasn't their product or marketing - but they took responsibility anyway. I'm truely grateful.
May 19, 2026
Unprompted review
Reply from cartpanda.com
Dear B Ryder,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to hear that your cancellation and refund process was handled swiftly and seamlessly. Your trust is incredibly important to us, and we always strive to protect our customers. Thank you for recognizing our efforts to ensure a safe and responsible purchasing experience.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I am so grateful for the quick solution…
I am so grateful for the quick solution to my problem! Bofi was very kind in his words and very quick with responding to my email! I am truly grateful for the decision that Bofi offered me and how quickly it was handled! He made me feel that my concerns were valid and made me feel important responding to the product that I ordered! Thanks so much again to Bofi!! Jade M
May 18, 2026
Unprompted review
Reply from cartpanda.com
Dear Jade McKeen,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear about your positive experience regarding the quick resolution of your issue. Validating our customers' concerns and providing fast, efficient support is always our top priority. We appreciate your kind words and your trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Easiest Return
A chatbot tried to resolve my issue over email but could not locate my order so it was sent to a live person who responded to my request and cancelled my order, as requested. This was the easiest transaction I've had with a company in a long time!
May 18, 2026
Unprompted review
Reply from cartpanda.com
Dear L. Harris,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that our support team could quickly step in and make your cancellation process smooth and hassle-free. Providing a seamless and efficient experience for our customers is always our top priority. We appreciate your kind words and trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Fight for your Rights!!
For weeks I was trying to get my money back from a company. I had never used their product but the only response was that they’d only give me 50% back. Right on their website was a large announcement that for any reason within 60 days, you could get a 100% refund!l I paid over $600 so I wasn’t going to accept their offer. I wrote back but they never responded. Again, I wrote to the company and it just went to the dead letter office. I went back to PayPal and found out about CartPanda. I wrote to them and I was fortunate enough to get Marina!! From that point on, I felt relieved!!
I provided all of the information she needed and she went to work on it. It really didn’t take too much time for her to get my money back. I just wanted to give her a great big hug! She was so caring, efficient and constantly kept me up to date.
There’s no doubt that if I ever have an issue again, I will definitely go to her‼️
May 17, 2026
Unprompted review
Reply from cartpanda.com
Dear Lois,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are extremely glad to hear that we could help you successfully recover your money. Providing a caring, efficient, and transparent experience while keeping you updated is exactly what we strive for. Thank you for trusting us to protect your rights as a consumer.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Very easy process to place an order
Very easy process to place an order
May 16, 2026
Unprompted review
Reply from cartpanda.com
Dear Zul,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that you found our order placement process very easy. Ensuring a seamless and intuitive experience for our customers is always our top priority. We appreciate your trust in our platform.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.