Cartpanda refunded 75% of the money I had spent on a totally useless supplement - Ozemfit. To receive à full refund I had to return the product at my own expense to Holland and based on the reviews i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
Company replied
After promising a refund and not coming through with that promise, I contacted them again and this time, the refund showed up in my account the next day. I’m very pleased with the second round respon... See more
Company replied
They are very helpful and never said I was not being truthful for my refund request. And once the right order was found. They refunded full amount. Money was back in my account within 2,hours.
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so grateful for the quick solution…
I am so grateful for the quick solution to my problem! Bofi was very kind in his words and very quick with responding to my email! I am truly grateful for the decision that Bofi offered me and how quickly it was handled! He made me feel that my concerns were valid and made me feel important responding to the product that I ordered! Thanks so much again to Bofi!! Jade M
May 18, 2026
Unprompted review
Reply from cartpanda.com
Dear Jade McKeen,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear about your positive experience regarding the quick resolution of your issue. Validating our customers' concerns and providing fast, efficient support is always our top priority. We appreciate your kind words and your trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Easiest Return
A chatbot tried to resolve my issue over email but could not locate my order so it was sent to a live person who responded to my request and cancelled my order, as requested. This was the easiest transaction I've had with a company in a long time!
May 18, 2026
Unprompted review
Reply from cartpanda.com
Dear L. Harris,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that our support team could quickly step in and make your cancellation process smooth and hassle-free. Providing a seamless and efficient experience for our customers is always our top priority. We appreciate your kind words and trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Fight for your Rights!!
For weeks I was trying to get my money back from a company. I had never used their product but the only response was that they’d only give me 50% back. Right on their website was a large announcement that for any reason within 60 days, you could get a 100% refund!l I paid over $600 so I wasn’t going to accept their offer. I wrote back but they never responded. Again, I wrote to the company and it just went to the dead letter office. I went back to PayPal and found out about CartPanda. I wrote to them and I was fortunate enough to get Marina!! From that point on, I felt relieved!!
I provided all of the information she needed and she went to work on it. It really didn’t take too much time for her to get my money back. I just wanted to give her a great big hug! She was so caring, efficient and constantly kept me up to date.
There’s no doubt that if I ever have an issue again, I will definitely go to her‼️
May 17, 2026
Unprompted review
Reply from cartpanda.com
Dear Lois,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are extremely glad to hear that we could help you successfully recover your money. Providing a caring, efficient, and transparent experience while keeping you updated is exactly what we strive for. Thank you for trusting us to protect your rights as a consumer.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Very easy process to place an order
Very easy process to place an order
May 16, 2026
Unprompted review
Reply from cartpanda.com
Dear Zul,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are thrilled to hear that you found our order placement process very easy. Ensuring a seamless and intuitive experience for our customers is always our top priority. We appreciate your trust in our platform.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Speedy return of agreed payment
After not being able to use a purchase from a company on the web, owing to health issues, I asked the merchant to take a return. They agreed this, but then offered that I keep the producer for when I was well and they would return 35% of the costs. Rather than the trouble of return I agreed, thinking that the product may be useful in the future. At first there was a delay with me being told the payment had gone through. However once Cartpanda e-mailed me, it was all sorted out in 2 days, no problem. Thankyou.
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Janet Woods,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
Thank you for your review and for highlighting our speedy return process. We are very glad to know that once our team contacted you, your refund was completely sorted out within just two days. Ensuring a smooth and efficient resolution for our customers is always our top priority. We truly appreciate your patience and trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Memo Genesis full refund
Ramon and Madela were able to get me a full refund that I have been working on since January 23, 2026. Thank you very much for helping me!!
Gary W R Davison
May 15, 2026
Unprompted review
Reply from cartpanda.com
Dear Gary Davison,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you successfully received your full refund. Ensuring a proper and satisfactory resolution for our customers is always our top priority, and your satisfaction is very important to us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Guarantee time not long enough
I ordered several supplements, which unfortunately was handled by Cartpanda. They only offered a 60 day guarantee which is not long enough to determine if said product will be effective. Therefore, I’m out of luck! Wait, they did offer me a 50% refund! Then they took that away as well. If the products are legit and work, guarantee would be 6 months to a year. I have bought supplements with a 365 day guarantee because it works.
May 12, 2026
Unprompted review
Madela was great
Madela was great; she showed great concern for my problem. The account I had at the time of purchase had been closed. Cart panda's refund policy is to refund back to the original debit card. Well that would not work. I kept going back and forth with Cart panda until Madela got involved. She asked me for my current bank's rt # and acc # and just like that; I received my refund. You need more employees like Madela, people who really care, and I thank you, Madela, you are great!!!!
May 15, 2026
Unprompted review
Reply from cartpanda.com
Dear Kenneth King,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
Thank you for recognizing the dedicated support provided during your refund process. We are truly glad to hear that your situation was validated and resolved efficiently. Ensuring a positive and caring experience for our customers remains our top priority.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
They were very helpful with my problem
They were very helpful with my problem. Fixed it quickly and honestly. It was great working with them.
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Stephen Fletcher,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our team was helpful and resolved your problem quickly and honestly. Your satisfaction is our priority, and it was a pleasure assisting you. Thank you for placing your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I have made purchases from cartpanda many times
I have made purchases from cartpanda,com many times and they have also been up front with their product and deliveries have been on time and exactly what I ordered.
I give them my highest rating.
May 11, 2026
Unprompted review
Reply from cartpanda.com
Dear Gary Welk,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly delighted to hear about your positive experiences. Knowing that your deliveries have always arrived on time and exactly as expected confirms our commitment to reliable service. Your high rating means a lot to us and motivates our team to keep delivering excellence.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Reply from cartpanda.com
Dear Jeff Ford,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are absolutely thrilled to hear that you experienced a very easy process with us. Ensuring a seamless and straightforward journey for our customers is our top priority, and your validation means a lot to our team. We look forward to continuously providing you with excellent and efficient service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Misinformed
I was misinformed about my order and Joào assisted me with my inquiry. She was very helpful and when I explained why I felt like I did,she assured me that she will be with me until everything is completed. It's good to get assurance these days. Thank you for excellent service
May 13, 2026
Unprompted review
Reply from cartpanda.com
Dear Helen,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you received excellent service and the necessary assurance regarding your inquiry. Providing clear support and staying by our customers side until everything is resolved is exactly what we strive for. Thank you for recognizing our dedication.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Unlike most sitesCartpanda great
Unlike most sites, when you try to return items, you usually get the run-around and no refund. But Carpanda was the exception. They were great. Explained my options, and within one day, I had my refund.
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Denise Smoot,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear about your positive experience regarding your refund process. It is our priority to ensure that all requests are handled with transparency and speed. We appreciate your trust in our service and remain committed to excellence.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Speedy response from the support team
I had a minor query about whether I had bought one bottle or three (I should have known), but I received a very swift response from Ramon and the support team to assure me I had bought three! The speed of the response was much appreciated
May 15, 2026
Unprompted review
Reply from cartpanda.com
Dear Customer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you experienced a speedy response from our support team regarding your order inquiry. Validating your concerns quickly and efficiently is a core priority for us to ensure your peace of mind. We appreciate your trust in our services and remain committed to providing excellent support whenever you need it.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
FRAUD PRODUCT - TERRIBLE COMPANY TO DEAL WITH
As the other reviews state, this is a fraud product. I paid $294.00 and tried one month of the product. No results.
Then, my cancer treatment does not permit to take it and I asked for a refund. They said January 2 was too late. Do not buy this fraud product from a terrible supplier.
March 13, 2026
Unprompted review
Madela addressed my concern…
Madela addressed my concern immediately. She requested that I send her a copy of the text that I received when placing my order...I did...and she then issued a refund, Thank you Madela!
Shannon Connolly
May 14, 2026
Unprompted review
Reply from cartpanda.com
Dear Shannon Connolly,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that your concern was addressed immediately and resolved with a refund. Validating your positive experience is our priority, as we strive to provide efficient and helpful service to all our customers. We appreciate your trust in our process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Quick reply to my inquiry
I sent an email re a charge on PayPal. I receive a reply and answer the same day. This is not the service I’ve come to expect from other …it normally takes, at the least several days.
May 11, 2026
Unprompted review
Reply from cartpanda.com
Dear Beverly L. Waite,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you received such a quick reply to your inquiry regarding the charge. Providing efficient and timely communication is a top priority for us, and we are glad we could exceed your expectations. We appreciate your recognition of our support speed.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was very happy with the quick…
I was very happy with the quick response to my request for a refund. The interaction with Marina was pleasant and the requirements for obtaining the refund were clearly explained. Thank you.
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Jennie,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you were pleased with the quick response regarding your refund request. Providing clear explanations and efficient service is our priority to ensure a positive experience for all our customers. We appreciate your trust in our process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Looking forward to trying the product
Looking forward to trying the product. I use herbs extensively and with great effect the presentation was very well done and scientifically informative personal thanks to Dr Oz for his dedication and perseverance. If he was in Britain he’d receive a knighthood and a codpiece
May 14, 2026
Unprompted review
Reply from cartpanda.com
Dear Maxwell,
Thank you for your kindly review.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you enjoyed and found the information helpful. It is rewarding to know that our dedication to quality and informative content resonates with your extensive experience. We appreciate your trust in our brand and look forward to serving you again.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
After receiving the 6 bottles
After receiving the 6 bottles, because of my medical issues, my Doctor advised me not to use other medications. I explained to Cartpanda and they immediately described how to process a refund and, believe it or not, after receiving their documentation, the refund was processed to PayPal and was issued to me the day after the return was shipped. Thank you!
May 13, 2026
Unprompted review
Reply from cartpanda.com
Dear Nerm Sheer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear about your positive experience with our refund process. It is our priority to provide swift and efficient solutions, especially regarding health-related requests. Thank you for trusting us to handle your case.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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