Cartpanda refunded 75% of the money I had spent on a totally useless supplement - Ozemfit. To receive à full refund I had to return the product at my own expense to Holland and based on the reviews i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
Company replied
After promising a refund and not coming through with that promise, I contacted them again and this time, the refund showed up in my account the next day. I’m very pleased with the second round respon... See more
Company replied
They are very helpful and never said I was not being truthful for my refund request. And once the right order was found. They refunded full amount. Money was back in my account within 2,hours.
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue Resolved05032026
I had a major issue with one of the products I bought that just wasn't what it was made up to be. I wrote to Cartpanda and Bofi responded almost immediately. She went above and beyond to help resolve my issue and was able to get me a refund very quickly.
May 3, 2026
Unprompted review
Reply from cartpanda.com
Dear Jed,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your request was handled promptly and that you received your refund quickly. Validating your satisfaction with our resolution process is our top priority. We appreciate your trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Product was supposed to ship in 2 days
Product was supposed to ship in 2 days. I emailed asking and gave them 2 more days. Because it didn't ship in stated time they gave 3 options to resolve it. They do respond fairly quickly and take responsibility if there are issues.
May 4, 2026
Unprompted review
Reply from cartpanda.com
Dear Sinda,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you experienced a fast response from our team. Validating your concerns and taking responsibility for every step of the process is our priority. We remain committed to providing you with efficient and reliable service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Unfortunately the product didn’t work…
Unfortunately the product didn’t work for me so I asked for a refund. It took a little time, but I am getting my refund. I wish it had worked!
May 5, 2026
Unprompted review
Reply from cartpanda.com
Dear Maryann Bourgeois,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We sincerely appreciate your patience throughout the refund process. It is rewarding to know that we could successfully resolve your request and ensure your satisfaction. Our team remains committed to providing a transparent and reliable experience for all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was pleasantly surprised.......
I needed to have some details verified in regard to refunds, so I contacted Cartpanda's customer service. I was pleasantly surprised when they answered my request very quickly. They were very understanding, helpful and I feel they went out of their way to assist me.
I was used to other companies' customer service taking days to get back to me, but in this case, it was the opposite. I would definitely recommend them, and I look forward to doing business with them again.
May 5, 2026
Unprompted review
Reply from cartpanda.com
Dear Marina,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our fast and helpful customer service. It is rewarding to know that our team could assist you effectively and promptly with your refund inquiries. We appreciate your recommendation and look forward to serving you again.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I purchased a product called gelatide through Cartpanda.…
I purchased a product called gelatide for $315.99 on February 27th, 2026. I was given a 100% money back guarantee so I went ahead with the purchase. Obviously I didn't research well enough to realize what a scam they are running. They make their money through fraudulent advertising to seemingly be trustworthy. I make/made all of my money through hard work of 50+ years!
I followed all steps required to receive my refund. I shipped the product back and have the return receipt that they received. So many emails and hardly enough responses later, I have been assured that my refund has processed successfully. After three trips to my bank to discuss this they have not received anything for this refund that the company lied about. I am 66, soon to be blessed to reach 67 and have never encountered such outright liars!
I have always believed in people and try harder each day to continue believing but when companies such as Cartpanda come along it is a stiff kick in the behind to realize that scamming, fraudulent promises and lying are all a part of today's society to lie to make their money for their own personal profit! So not only have I been cheated out of and stolen from and additional shipping fees(which should rightfully be my expense)to line others pockets as their paycheck, they have demoralized the sanctity of mine, and obviously others, belief in honest trade practices!
I'm so blessed to have raised children that also continue with these beliefs but it is a sad day to warn them of such lowly practices that this company and certainly others have to be researched THOROUGHLY before losing their hard earned monies!
February 27, 2026
Unprompted review
This site is very reactive about our…
This site is very reactive about our demands, that is very comfortable for people who live fare away….
Thank you
Mary
May 5, 2026
Unprompted review
Reply from cartpanda.com
Dear Mary,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our platform's reactivity. Validating that our speed provides comfort to customers is our top priority. We remain committed to maintaining this high standard of service for you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Very speedy response Couldn’t ask for…
Very speedy response Couldn’t ask for better
May 1, 2026
Unprompted review
Reply from cartpanda.com
Dear Carol,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you experienced such a speedy response from our team. Validating your satisfaction with our efficiency is very important to us, as we strive to provide the best service possible. We appreciate your trust in our brand.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Customer service representative Bofi…
Customer service representative Bofi quickly responded to my issue in receiving a refund for the Glipizide product I returned. I appreciated the attention he gave and how fast he responded in solving my issue.
Thank you Bofi
May 3, 2026
Unprompted review
Reply from cartpanda.com
Dear Valencia,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your request was handled so quickly and efficiently. It is our priority to ensure our customers receive attentive and prompt support regarding their refunds. We appreciate your recognition of our dedication to resolving your issues fast.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Ohhhh wow wow very professional…
Ohhhh wow wow very professional technical staff, Gabriel you are so calm and professional thank you very much for handling my case fairly enough, you guys are the best...keep working great, I can recommend you over and over again. Thank you, my main worry is you refunded me $1 instead of $22, am so confused 🤔😕
May 4, 2026
Unprompted review
Reply from cartpanda.com
Dear Sinethemba Zane Hlophe,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you experienced such professional and calm support during your interaction with us. Providing a fair and high-quality service is our top priority, and your recommendation means a lot to our team. Thank you for your trust and for encouraging us to keep up the great work.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Requesting Refund for Product Not Received
I ordered a product on 03/15/2026 and still had not received it as of 05/04/2026. I requested a cancelation of the order and full refund of the $294 via email on that date. I received a response from Bofi, Customer Service Rep within a few minutes confirming they had found my original order and was refunding my payment to the original card used. I appreciate the timely response and assistance in this matter.
May 4, 2026
Unprompted review
Reply from cartpanda.com
Dear Vicki Bern,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that you had a positive experience with our support team regarding your refund request. Validating that our customers receive timely assistance is our top priority, and we appreciate your recognition of our efficiency. We remain committed to providing professional service throughout every step of your journey with us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I accidentally double paid and my extra…
I accidentally double paid and my extra payment was immediately refunded. Many thanks.
May 4, 2026
Unprompted review
Reply from cartpanda.com
Dear Marsha Orr,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your duplicate payment was identified and refunded immediately. Validating such efficiency in our processes is essential to providing a secure experience for our customers. We remain committed to your satisfaction and transparency.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Needed to cancel an order and it was…
Needed to cancel an order and it was taken care of immediately…great customer service!
May 4, 2026
Unprompted review
Reply from cartpanda.com
Dear Bernice G Simpson,
thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that your order cancellation was handled so promptly. It is our goal to provide efficient solutions to ensure a smooth experience for all our customers. We appreciate your kind words about our service and look forward to assisting you again in the future.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Scam company
I purchased an item from this third party payment service. I returned it unopened. They declined my $338.70 refund claiming it was past 30 days. I called them 12/8 to get the return address and requested they email the details since I was in the middle of moving. By the 15th, no response no emails, I called and finally got an address. Never ever once did they advise me how many days I had to return the item. They deliberately delayed providing return information to prevent my return within 30 days. I have since received the creepiest, sick emails to the point of stalking, the last one claiming they issued a refund. They did not. DO NOT EVER USE THIS COMPANY FOR ANY PURCHASES. They are a fraud.
December 8, 2025
Unprompted review
Our refund of $169.00 for order#286678:IQ Blast PRO
Dear Pedro, Our refund of $169.00 for order #286678: IQBlast PRO has been received in record time thanks to your handling efficiency and your company's generous refund policy. My refund request to you on April 20, 2026, resulted in the fastest refund on April 24, 2026, that I have ever received from any other company that I have ever dealt with for similar requests. Thanks for your fair treatment and professionalism shown in processing this customer service issue for me.
April 20, 2026
Unprompted review
Reply from cartpanda.com
Dear Carl Peak,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience regarding the efficiency of your refund process. It is our priority to ensure that all requests are handled with speed and professionalism. We truly appreciate your recognition of our fair treatment and commitment to customer service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Ordered 2-17-26 did not receive
Ordered 2-17-26 did not receive, so called to cancel. They had sent order to wrong address and were resending to correct address, but I had not received and they offered a discount if I would accept the order. So I said I would, thinking I could still return for refund if did not work for me. I received order on 3-2-26 and called on 5-2-26 to ask to return and get refund and it was denied. They said they had closed my account and was not eligible for a refund. This product did not work for me. And I could not return and get a refund. Very dissatisfied. Sheryl
May 2, 2026
Unprompted review
The feedback was very efficient
The feedback was very efficient. They send me back the refund, because the package does not pass customs in Spain.
April 24, 2026
Unprompted review
Reply from cartpanda.com
Dear Cliente,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that our service was efficient in resolving your situation. It is our priority to ensure that the refund process is handled smoothly when logistics issues occur. Thank you for trusting our team to assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I am so impressed!!
I had Bofi from Cart Panda respond to my email to request my refund that I have been waiting on for weeks. Bofi was extremely courteous. I sent a picture of the package that I returned and the tracking number. Within minutes, my refund was approved! The money was returned to my account within the hour. I am so impressed. Thank you so much, Bofi!
April 30, 2026
Unprompted review
Reply from cartpanda.com
Dear Kimberly,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience regarding the speed and efficiency of your refund process. Validating your return quickly is a priority for us to ensure your satisfaction. We truly appreciate your kind words and the trust you placed in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Refund
I ordered product January 11th, received it February 19th, told them on February 20th that the order was short. On April 8th they offered me a 50% refund which I accepted, then they turned around and said well it’s past the 60 days so there’s nothing we can do. Not my fault you waited until AFTER the 60 days to respond, but I guess it’s my problem. I will never order anything that uses this platform again.
February 20, 2026
Unprompted review
I've only just started with the…
I've only just started with the Cognivex product so can not comment on effects/effectiveness at this moment. However I had a problem with company proceedure when the bottles arrived with labels that were applied to each bottle which wrapped around the bottle to such an extent that the directions/instructions for dosing were significantly obscured. After several phone calls and a "close call" (on my part because of a misunderstanding of information I'd obtained from a representative on a call, I "over dosed" on my first dose. Fortunately, despite that being to the degree of about 20X what is recommended, I survived albeit without some panic as to whether to call the company or an ambulance. Good news is I called the company and they responded the second time quickly and correctly with the necessary information and all is well. I suggested they include dosing instructions on a separate sheet of paper in the box with the Cognivex. Hopefully the suggestion will make its way up the ladder to the corporate offices and such a change will prevent anyone else from the scare I experienced. Past that, the company is/was very responsive without further encouragement.
April 28, 2026
Unprompted review
Reply from cartpanda.com
Dear Donna Smith,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your detailed feedback and are pleased to hear our team responded quickly to resolve your concerns. Your safety is our priority, and we have noted your valuable suggestion. We appreciate your patience and the opportunity to ensure everything is now well.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Once I figured out that this company…
Once I figured out that this company was responsible for the product I had purchased. They were very efficient and processing my refund and I really appreciate that.
April 29, 2026
Unprompted review
Reply from cartpanda.com
Dear Deb Haga,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear about your positive experience regarding the efficiency of your refund process. Validating your satisfaction is our priority, and we appreciate your recognition of our efforts to provide a swift resolution. Thank you for choosing our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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