Cartpanda refunded 75% of the money I had spent on a totally useless supplement - Ozemfit. To receive à full refund I had to return the product at my own expense to Holland and based on the reviews i... See more
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Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
Company replied
After promising a refund and not coming through with that promise, I contacted them again and this time, the refund showed up in my account the next day. I’m very pleased with the second round respon... See more
Company replied
They are very helpful and never said I was not being truthful for my refund request. And once the right order was found. They refunded full amount. Money was back in my account within 2,hours.
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cartpanda Stands Behind Their Online Platform Policies
Cartpanda received my original refund request at the end of January 2026. They responded that I should try to resolve my refund request through the original vendor, Burn Peak. I have been trying since then, it is now the end of April 2026 and I have only gotten the supremely frustrating runaround from Burn Peak. I resent my request to Cartpanda requesting their help and Madela responded quickly with needing a picture of the return label/tracking number to Burn Peak and very promptly upon receiving my email with the info requested, verified that they will be refunding me the full amount that I paid/requested. I am now waiting for the 7 business days to run its course and am confident that Cartpanda will honor their refund process!!! Thank you for being an online platform that stands behind their values with integrity and transparency. Hopefully, they will not continue to do business with vendors that don’t adhere to such an honor system, like Burn Peak.
April 29, 2026
Unprompted review
Reply from cartpanda.com
Dear Sherry Logan,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your words regarding our integrity and transparency. It is rewarding to know that our commitment to a fair refund process met your expectations after the difficulties you faced. We strive to maintain high standards for all our customers and appreciate your trust in our platform.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Bofi handled my concerns and request…
Bofi handled my concerns and request perfectly and very acceptably. Thank you.
April 30, 2026
Unprompted review
Reply from cartpanda.com
Dear Steve McCollister,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your concerns and requests were handled perfectly and to your satisfaction. Validating that our support meets your expectations is our top priority. We appreciate your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Great service
The customer service staff and return policy were great. Unfortunately I was did not have the results I had hoped for from the product but had great service when returning it. Wishing the best for those who try this product and with the return policy it is a low risk option.
April 24, 2026
Unprompted review
Reply from cartpanda.com
Dear Moniquenln,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you had a great experience with our customer service and return policy. It is our priority to ensure a low-risk and supportive environment for all our customers. We appreciate your kind wishes and are happy we could assist you effectively.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Cartpanda=Total Rip Off Company
Well I ordered Nerve Renew in October and it gave me head aches and stomach aches.I returned it in November and had a tracking on it and they received it.They never returned the money which was $331.22.Thats a lot of money and this was last year and I got my credit card company involved and now they won't even talk to me.At first they told me 5 to 10 business days I will get my return which never happened.This is the worst company I ever had to deal with and they should not be in any type business as they are a total rip off.
April 29, 2026
Unprompted review
Reply from cartpanda.com
Dear Linda,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you found your refund process easy and helpful. Providing a seamless experience for our customers is our top priority, and your positive feedback confirms we are on the right track. Thank you for trusting our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Disappointed but happy with the outcome
I wouldn't say it was great but the outcome is satisfactory.
The cause of the problem was not your fault but whatever happened after customs had inspected the goods and passed them back into the airport system for delivery.
I am disappointed with delivery company . The system is digitised so there should be no reason for a parcel to disappear. I had an email from them to say the case was closed as it had been in the system for too long.
I appreciate your refund and your honesty with your handling of the case.
Thank you
February 7, 2026
Unprompted review
Reply from cartpanda.com
Dear Timothy Barclay,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly sorry for the delivery issues you faced, but we are glad to know you are satisfied with the outcome. We appreciate your recognition regarding our honesty and the refund process handled by our team. Our goal is always to ensure a fair and transparent experience for our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Cartpanda is the legal seller of…
Cartpanda is the legal seller of Lipoless. The company Lipoless sold me a product that made me physically ill. I followed Lipoless instructions on how to get a full refund by returning the unused product as well as the opened bottle. They gave me the run around for almost 3 months. I reached out to Cartpanda & the refund in full was processed immediately. Thank you, Cartpanda.
April 23, 2026
Unprompted review
Reply from cartpanda.com
Dear Christy Frye,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that your refund was processed immediately after you reached out to us. Validating your experience and ensuring a swift resolution is our priority. We appreciate your patience throughout this process and are glad we could help.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
My experience with Cartpanda has been…
My experience with Cartpanda has been professionally handled. The customer reps are knowledgeable and friendly.
April 27, 2026
Unprompted review
Reply from cartpanda.com
Dear Susan,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you had such a professional experience with our team. It is rewarding to know that our representatives provided the knowledgeable and friendly support you deserve. We remain committed to maintaining this high standard of service for all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The response was really fast
The response was really fast. Pedro was the agent helping me. He arranged a refund for me.
April 26, 2026
Unprompted review
Reply from cartpanda.com
Dear Cathy Hales,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you experienced such a fast response regarding your request. Providing efficient and timely support is a core priority for us to ensure your satisfaction. We appreciate your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Bofi isA1 in customer support
Bofi isA1 in customer support, I love the professionalism and quickness that you all work. Thanks too bofi, it was stress free thank you so much. I appreciated it really, good customer service is truly hard to come by
April 27, 2026
Unprompted review
Reply from cartpanda.com
Dear Sandy Hill,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our professional and quick support. It is rewarding to know that we could provide a stress-free resolution for you. Thank you for recognizing our commitment to high-quality customer service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Skeptical at first
I was skeptical that they would help me with a return on a product i ordered but didn't like, but even though my return window had expired they were quick to discuss the issues and ended up giving me a 50% refund. I find this type of service above and beyond.
April 27, 2026
Unprompted review
Reply from cartpanda.com
Dear Susan,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that you were satisfied with the solution provided for your return request. It is our goal to offer exceptional service by validating your needs even in complex situations. We appreciate your trust in our process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was dealing with Bofi from cart…
I was dealing with Bofi from cart panda to request a refund for the Gelatide product that I received and was not happy with. He requested verification of my returning the products through tracking which I furnished for him and received my refund immediately! I commend him very much for his prompt and attentive dealing with me.
April 27, 2026
Unprompted review
Reply from cartpanda.com
Dear Maria Murray,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that your refund was processed immediately upon providing the tracking information. It is our priority to ensure a prompt and attentive experience for all our customers. We appreciate your commendation regarding the efficiency of our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The process was professional and I got…
The process was professional and I got my refund. Cartpanda did a good job!
April 27, 2026
Unprompted review
Reply from cartpanda.com
Dear Reinhard Srajer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that you had a professional experience with our team. Validating your satisfaction regarding the refund process is a priority for us, as we strive for excellence in every interaction. Thank you for trusting our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Return
I had a request and Joao took care of it professionally and with great kindness. Thank you, Joao!
April 24, 2026
Unprompted review
Reply from cartpanda.com
Dear Mrs Jeanne A Kavanagh,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that your request was handled with such professionalism and kindness. Validating your positive experience is our priority, and we appreciate your recognition of the high-quality service provided. Thank you for trusting us to assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
They did what was fair.
UPDATE:
After Cartpanda read my review on what had happened to me and the damaging effects it caused they immediately broke policy and issued a full refund. I now believe they care about customer retention the communication was lacking.
Do not do business with this company. I purchased Visiummaxe223 for $866 and got a complete run around, ending with they can't give me a refund because it's past their 60 day policy. I contacted Dr Harper when product was not showing any effects. His staff worked with me for several weeks stating it would take longer and changing up dosage. Still no results. I stated I wanted a refund and 4U Nature tier warehouse partner took my credit card info stating it could take up to 2 billing cycles. 2 mths later and no refund I sent them emails and called for a week. I find out about Cartpanda, contact them next. I was first told they could not find my account and hung up on me twice. I then got a rude clerk who told me my account was closed that it was past their refund policy of 60 days. Next, I sent another email to Cartpanda detailing my problem. I got a reply that they would refund 60% but wanted documentation of my efforts. So I sent them all the email corespondence stating I would be refunded. They came back stating it would be handled. After still no deposit I emailed another inquiry and a different person replied it was after the 60 days and there would be no refund. I continued with my email justifications to this person with no replies back and no one would help me when I called. I would have never bought such a large quantity but Dr Harper garanteed it would work and supplies were short and demand high. I live on social security and this has made a damaging impact on my finances plus I have to get eye surgery now. Dr Harper used false marketing, 4UNature garanteed in email it would be handled and it wasn't even their responsibility. The endpoint who billed my card was responsible but used a 60 day policy obviously no one else knows about to throw me out with a huge Loss I had to sacrifice for to even have hope Dr Harper knew what he was doing. This is a huge scam! My next report will be with the FTC. When I'm done they will have larger sales loss than what my refund would have been. I don't want them taking advantage of anyone else especially a senior citizen like me on a fixed income!
April 7, 2026
Unprompted review
Reply from cartpanda.com
Dear Robyn Ward,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your situation was resolved fairly with the issuance of your refund. Validating your experience is a priority for us, and we appreciate your recognition of our commitment to customer satisfaction. We are constantly working to improve our communication to better serve you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was glad to hear from you guys
I was glad to hear from you guys. Thank you for the response. You said that I would get 50% back from the order that I got thank you so much for the quick response. I’ll be waiting to see my refund on my credit card. Thank you so much for the refund.
April 23, 2026
Unprompted review
Reply from cartpanda.com
Dear Victor,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that you were pleased with our quick response regarding your refund process. Validating your satisfaction with our support efficiency is a priority for us. We remain committed to ensuring your experience is positive until the final resolution.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Reply from cartpanda.com
Dear customer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your kind words regarding the respectful treatment you received. It is our priority to ensure every interaction is handled with the highest level of professional care. We appreciate your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Great customer service.
The product didn’t work for me but customer service was great. Very helpful thru the return and refund process.
April 23, 2026
Unprompted review
Reply from cartpanda.com
Dear Idol Buzby,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you had a great experience with our customer service. It is rewarding to know our team was helpful during the return and refund process. We remain committed to providing efficient support to all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I had ordered a product
I had ordered a product, but it didn’t work well for me so I did talk to support. I sent the product back minus the two bottles that I used. They had already given me a partial refund and after emailing the Support group about six times they finally gave me a full refund so it was very happy about that so it’s a good company to deal with you have to jump through some hoops, but eventually they will take care of you.
February 13, 2026
Unprompted review
Reply from cartpanda.com
Dear Kathy Schneider,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your refund process was successfully completed. Thank you for recognizing our commitment to taking care of our customers even when a product does not meet expectations. We truly appreciate your patience and your trust in our company.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I had a problem with what I ordered and…
I had a problem with what I ordered and needed to return it. They were able to process my return without any problems and my refund was back in my account within 5 days. Great customer care!
April 14, 2026
Unprompted review
Reply from cartpanda.com
Dear Kimberly Stevenson,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your return and refund process was handled smoothly. It is our priority to ensure that every customer receives efficient support during these procedures. We appreciate your recognition of our customer care efforts.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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