Cartridge World Australia Reviews 

3,131
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of online ordering and the promptness of delivery, often receiving their items within a few days or even hours. Many highlight the excellent service and helpfulness of the staff, who go above and beyond to ensure customer satisfaction. The product range, especially for printer cartridges, is also well-regarded, with people appreciating the availability of specific items and good pricing. However, some people mentioned issues with delivery, including cancelled orders, delayed shipments, and items not arriving at all. A few other people also felt that some products were restricted or did not function as expected, such as a yellow ink cartridge that did not work.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders online and the... See more

Product

Clients share positive opinions on product, with many reviewers praising the availability of aftermarket... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence, promptness,... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two replacement cartridges online which was very easy. My order arrived by mail after only a few days. It was almost $100 cheaper per cartridge than my local retail store. Great service great... See more

Company replied

Rated 5 out of 5 stars

Peta went the extra mile when I was not home when there was an attempt to deliver my cartridges. Her response reinforces my commitment to this Albany Creek small business. I have been buying cartridge... See more

Company replied

Rated 5 out of 5 stars

My local Cartridge World has closed down, I rang the number provided on the internet and was delighted to speak with a young man who was very helpful and he sent me the link to what I was looking for.... See more

Company replied

Rated 5 out of 5 stars

carrying ink stock for my old PIXMA 4 function printer/ scanner/ fax and copier. It takes an age to make these machines talk to each other and then there is another round of driver changes or Wi-Fi... See more

Company replied


Company details

  1. Toner Cartridge Supplier
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Printer and Scanner Store
  6. Printer Ink Refill Store

Written by the company

From humble beginnings in Adelaide, South Australia, Cartridge World Australia has grown to become the nation's most trusted printing solutions provider — Australia's Original Print Experts. What started as a simple idea to give Australians access to quality, affordable ink and toner cartridges has evolved into a nationwide network of dedicated print specialists, passionate about delivering real value to homes, small businesses, and enterprise customers alike. We pride ourselves on expert advice, premium products, and an unwavering commitment to customer satisfaction — because we understand that printing is more than just ink on paper; it's the proposals, invoices, photos, and everyday documents that keep life and business moving. From ink and toner, printers, stationery, computers, office technology, and 3D printing to everything in between, Cartridge World has you covered — in store or online. Australian owned, community focused, and print obsessed since day one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(3,131)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always easy and quick service

Always easy and quick service. Our local is Morphett Vale SA

August 30, 2024
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Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received from our Morphett Vale team, and we look forward to serving you again very soon!

- Team Cartridge World AU

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Rated 5 out of 5 stars

Very efficient service

Very efficient service, from website ordering process through to prompt delivery.

August 29, 2024
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Reply from Cartridge World Australia

Hi there,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

They are very efficient

Nothing was too much trouble for them

August 29, 2024
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Reply from Cartridge World Australia

Hello Igor

Thank you for your kind words and review - we're delighted to hear you were happy with the service you received. See you again soon!

Team Cartridge World AU

Rated 5 out of 5 stars

Great service

August 19, 2024
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Reply from Cartridge World Australia

Hi Gabi,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received, and we look forward to serving you again very soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

A good service

Easy to order, good prices, quick shipment - all much appreciated

August 18, 2024
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Reply from Cartridge World Australia

Hi Mel,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

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Rated 5 out of 5 stars

speed in dispatch?

August 13, 2024
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Reply from Cartridge World Australia

Hi there,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 2 out of 5 stars

Placed online order

Placed online order, picked up from store once ready, unpacked at home only to find wrong item was given, had to return to store to return wrong item, then had to wait for correct item to be reordered, so had to revisit store (3rd time) to eventually get correct item. Frustrated with the whole process.

August 23, 2024
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Reply from Cartridge World Australia

Thank you for your review. Unfortuately, the store made a mistake which they apologised for when they replaced your order.

Team Cartridge World AU

Rated 2 out of 5 stars

The shop/agent could not find my click…

The shop/agent could not find my click and collect order. Much time wasted. Turns out they just had to taken a toner from stock, not spend 10 minutes searching through boxed lining the walkways.

August 8, 2024
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Reply from Cartridge World Australia

Hello JB

Thank you for your review. We appreciate a 10 minute wait was frustrating for you, our agency outlets can be busy places but good to hear the product was found.

Team Cartridge World AU

Rated 5 out of 5 stars

Quick delivery

Quick delivery, absolutely no problems

August 21, 2024
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Reply from Cartridge World Australia

Hi there,

Thank you so much for your review - happy to hear your order arrived quickly.

Team Cartridge World AU

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Rated 5 out of 5 stars

Quick pick up

Quick pick up. Friendly service

August 11, 2024
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Reply from Cartridge World Australia

Hi there,

Wonderful to hear that you had such a great experience with us, and that you were happy with our service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Fast service and easy to find online

Fast service and easy to find online. Cheers

August 12, 2024
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Reply from Cartridge World Australia

Hello Denise,

Thanks so much for leaving your review - glad you were happy with how easy and quick it was to order your inks. See you again!

Team Cartridge World AU

Rated 5 out of 5 stars

Fast delivery of a hard to obtain…

Fast delivery of a hard to obtain product.

August 15, 2024
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Reply from Cartridge World Australia

Hello Neil

Thanks for your feedback. Great to hear we were able to supply the ink cartridge you needed with quick delivery. Hope we can help next time!

Team Cartridge World AU

Rated 5 out of 5 stars
Cartridge World Australia logo

Reply from Cartridge World Australia

Thank you for sharing your feedback - great to hear we were able to get your ink cartridges to you so quickly! We look forward to helping you again.

Team Cartridge World AU

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Rated 4 out of 5 stars

All good...

All good.... courier tracking information incorrect however the item did arrive on time in full and good condition 👍👍👍

August 13, 2024
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Reply from Cartridge World Australia

Hi Michael,

Thank you for sharing your honest review. We apologies for the inconvenience you experienced with receiving the incorrect tracking number. After contacting head office, we were able to provide the correct tracking details, and we're glad to hear your order arrived successfully. We look forward to assisting you again in the future.

- Team Cartridge World AU

Rated 3 out of 5 stars

Didderent part numbers

The cartridges were not the ones I ordered; I was told that they were the same just from the manufacturer not the supplier so different

August 12, 2024
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Reply from Cartridge World Australia

Hello Greg

Thank you for your review. Unfortunately, the cartridges you ordered were out of stock therefore, as we advised, we supplied compatible cartridges.

Team Cartridge World AU

Rated 1 out of 5 stars

Disappointed

Just received an email to say it was cancelled

August 11, 2024
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Reply from Cartridge World Australia

Hi Ian,

Thank you for leaving a review. We’ve been in touch with the store manager, and they called and left you a voicemail on 12/08 to inform you that, unfortunately, the tape was out of stock, and they were unable to source it despite their best efforts. A full refund was issued on the same day.

We apologies for any inconvenience this may have caused and hope you’ll give us another opportunity to assist you soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Prompt hotline reply

Prompt hotline reply by John in Rosebery branch and problem on order cancellation was solved. Thank you.

August 2, 2024
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Reply from Cartridge World Australia

Hi there,

Thanks so much for taking the time to write a review! We are happy to hear that you were happy with our service in resolving the issue on your order, we hope we can help you again soon.

- Team Cartridge World AU

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Rated 5 out of 5 stars

Phil is very helpful

Phil is very helpful

August 8, 2024
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Reply from Cartridge World Australia

Hello Debbie

Thank you so much for your 5* review and kind words, we will be sure to let Phil at the Salisbury store know.

Team Cartridge World AU

Rated 5 out of 5 stars

Salesman rang and told me that the…

Salesman rang and told me that the items that I had ordered wasn't in stock and told me of the same product different range fits my printer well

August 8, 2024
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Reply from Cartridge World Australia

Hello Darran

Thank you for your feedback, glad we were able to assist and provide an alternative product for your printer. Look forward to helping you again.

Team Cartridge World AU

Rated 5 out of 5 stars
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Gina

Thank you for sharing your feedback - great to hear you were happy with the service you received with your order!

Team Cartridge World AU

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