Cartridge World Australia Reviews 

3,134
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often receiving their orders within a couple of days, sometimes even on the same day. The ordering process is frequently described as easy and straightforward, contributing to a smooth overall experience. Many reviewers highlight the excellent customer service, noting the staff's helpfulness, politeness, and willingness to go above and beyond to assist with inquiries and ensure satisfaction. However, some people were dissatisfied with delivery issues, including delayed or cancelled orders, which led to frustration. A few other people also felt that the company did not deliver on their promises, leading to disappointment.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Order

Customers generally report positive experiences with ordering, highlighting the ease of placing orders online... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and efficiency.... See more

Product

Consumers find the product to be positive, with many praising the availability of aftermarket products and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peta went the extra mile when I was not home when there was an attempt to deliver my cartridges. Her response reinforces my commitment to this Albany Creek small business. I have been buying cartridge... See more

Company replied

Rated 5 out of 5 stars

My local Cartridge World has closed down, I rang the number provided on the internet and was delighted to speak with a young man who was very helpful and he sent me the link to what I was looking for.... See more

Company replied

Rated 5 out of 5 stars

carrying ink stock for my old PIXMA 4 function printer/ scanner/ fax and copier. It takes an age to make these machines talk to each other and then there is another round of driver changes or Wi-Fi... See more

Company replied

Rated 5 out of 5 stars

Easy to order online. Fast service, ordered on a Tuesday, received by Friday. Good prices too. Instore shopping is excellent as well. Thoroughly recommend Cartridge World.

Company replied


Company details

  1. Toner Cartridge Supplier
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Printer and Scanner Store
  6. Printer Ink Refill Store

Written by the company

From humble beginnings in Adelaide, South Australia, Cartridge World Australia has grown to become the nation's most trusted printing solutions provider — Australia's Original Print Experts. What started as a simple idea to give Australians access to quality, affordable ink and toner cartridges has evolved into a nationwide network of dedicated print specialists, passionate about delivering real value to homes, small businesses, and enterprise customers alike. We pride ourselves on expert advice, premium products, and an unwavering commitment to customer satisfaction — because we understand that printing is more than just ink on paper; it's the proposals, invoices, photos, and everyday documents that keep life and business moving. From ink and toner, printers, stationery, computers, office technology, and 3D printing to everything in between, Cartridge World has you covered — in store or online. Australian owned, community focused, and print obsessed since day one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,134)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Helpful staff (John from Roseberry store). Easy pickup of item.

September 25, 2024
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Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a wonderful review and sharing your experience with John from the Cartridge World Roseberry store. We are thrilled that you were so happy with the service you received, and we will be sure to pass your feedback on to John.

- Team Cartridge World AU

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Rated 5 out of 5 stars

Great Personal Service

The Windsor store in NSW is fantastic. I placed my order online. The toner I ordered was not in stock, but on processing my order the store owner emailed me and gave me an ETA of 2 days. And true to his word the stock arrived, he then telephoned me to say it was ready to be collected. Plus they were cheaper than Officeworks.

September 25, 2024
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Reply from Cartridge World Australia

Hi Jodie,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received from our Windsor team, and we look forward to serving you again very soon!

-Team Cartridge World AU

Rated 5 out of 5 stars

amazing service

amazing service - will def buy again :)

September 24, 2024
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Reply from Cartridge World Australia

Hi Joanne,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.


- Team Cartridge World AU

Rated 5 out of 5 stars

Good customer service

They rang to ensure we'd considered cheaper alternatives, and the product arrived 2 days later. Would recommend.

September 16, 2024
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Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received and the speed of our delivery. We look forward to helping you out again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Prices comparable with Officeworks .
Will remember your service . Thankyou

Marg R

September 15, 2024
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Reply from Cartridge World Australia

Hi Margaret,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

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Rated 5 out of 5 stars

Quick and prompt service

Quick and prompt service. The seller went over and beyond and even delivered the product herself.

September 10, 2024
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Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received, and we look forward to serving you again very soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Fast delivery

Fast delivery, within one day

September 12, 2024
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Reply from Cartridge World Australia

Hi there,

We're thrilled to know you were pleased with our quick delivery! Thank you for sharing such a fantastic review. We look forward to helping you out again in the near future!

- Team Cartridge World AU

Rated 5 out of 5 stars

Fast delivery

September 13, 2024
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Reply from Cartridge World Australia

Hi Mandy,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Excellent ervice

Excellent ervice, Thank you

September 11, 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received, and we look forward to serving you again very soon!

- Team Cartridge World AU

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Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, quick shipping

September 17, 2024
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Reply from Cartridge World Australia

Hi Susan,

We are delighted to hear that you were happy with our online ordering process and the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Prompt and reliable delivery

Good range of products at reasonable prices, and reliable and prompt delivery -- what more could one want?

September 17, 2024
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Reply from Cartridge World Australia

Hi Peter,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 4 out of 5 stars

Star track left no card no text had to…

Star track left no card no text had to locate parcel at local Post Office. No reflection on Cartridge World.

September 18, 2024
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Reply from Cartridge World Australia

Hi there,

Thanks for bringing this to our attention! We apologies that you encountered this hiccup during your delivery process. We have passed on your feedback to Star Track notifying them of this, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Chris

Thank you for your review - great to hear you found ordering online quick and easy. See you next time!

Team Cartridge World AU

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Rated 5 out of 5 stars

Out of the ordinary

I needed something particular for our photocopier and Cartridge World had it - plus they checked that it was exactly what I needed - very helpful.

September 4, 2024
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Reply from Cartridge World Australia

Hi Jenny,


Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received from our team, and we look forward to serving you again very soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Prompt service

Cartridges arrived the next day!

September 4, 2024
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Reply from Cartridge World Australia

Hi Ken,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Very fast delivery of product

Very fast delivery of product, easy to use website. Great service, will be moving all of our purchases to you

September 10, 2024
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Reply from Cartridge World Australia

Hi Nathan,

Thank you so much for rating us 5 stars and leaving such a wonderful review. We are thrilled that you had such a great experience, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

The ease of the online ordering is…

The ease of the online ordering is fantastic. The speed at which the orders are dispatched is incredible.
Very impressed that I can order from Head office and have the item delivered to site. It saves double handling of the product.
I will continue to order this way again and again

September 3, 2024
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Reply from Cartridge World Australia

Hi Kristie,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

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Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. Went beyond expectations to access the ink I really needed.

September 8, 2024
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Reply from Cartridge World Australia

Hi Roz,

Thanks so much for leaving such a fantastic review and sharing your experiences of our team! We are thrilled that we could help you out and we hope to see you again soon.


- Team Cartridge World AU

Rated 5 out of 5 stars

Great alternative

Good product, speedy delivery and phone call to thank me for the order

September 1, 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Murray,

Thank you for sharing your fantastic feedback! We're thrilled that you were pleased with your experience and the speed of our delivery. We truly appreciate your review and look forward to assisting you again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Friendly informative staff member.

Friendly informative staff member.
Very helpful.

August 22, 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Sandra

Thank you for sharing your review - glad our store team were able to help you with the information you needed. Look forward to seeing you again.

Team Cartridge World AU

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