Delivery service by DPD is top class. Its real time tracking really works. Double layer carton packing by C&B works well. Product quality is fantastic, at a price though.
Company replied
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Review summary
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Reviews shaping this summary
Parcel was left safely with a neighbor . However I had requested that the parcel be left in my porch. Also a note saying where the parcel was would have been helpful.
Lovely quality biscuits in a very attractive tin. Delivery was quick and arrived safely as it was well packaged. Bought as a gift and know it'll be greatly appreciated by someone who's a bit of a bisc... See more
These boxes of tea time dookers are brilliant. Just don't dook to long or your tasty biscuit will plop into your tea or coffee. These biscuits are always a welcome surprise to send to anyone family an... See more
Company replied
Company details
- Food and Beverage Exporter
- Corporate Gift Supplier
- Food Manufacturer
- Food Producer
- Food Products Supplier
Written by the company
Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.
Contact info
UNICORN HOUSE, BROAD LANE, HU15 2TS, GILBERDYKE BROUGH, EAST RIDING OF YORKSHIRE, United Kingdom
- 01482 213446
- care@cartwrightandbutler.co.uk
- cartwrightandbutler.co.uk
4.0
Great
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 24 hours
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Great company
Great company. Lovely products. Look amazing in our hampers.
December 13, 2023
Unprompted review
Quick delivery!
Great food and I couldn’t believe how quickly it arrived! I ordered it in the evening as a last minute present, and it had arrived beautifully packaged by lunch the next day.
December 1, 2023
Unprompted review
I Got a hamper for my 60 th birthday…
I Got a hamper for my 60 th birthday present and to be quite honest it’s all nicely packaged but the products themselves for a supposedly top of the range company are very average to say the least in some cases in my opinion are poor to say the least wouldn’t touch them with a barge pole.Feel sorry for my family spending there money in this hamper.If this company thinks there hampers are high end they are deluded.This company thinks there tea is one of the best it’s pretty poor to say the least.Got to say very bog standard reply to my review I have to say the the Chocolates are some of the worst I have ever had .
September 14, 2023
Unprompted review
Reply from Cartwright & Butler
Hello, I hope you are well and thank you for your feedback. I'm sorry to hear that the products didn't meet your expectation. Rest assured this will be pass to our Quality Team as we continue to improve all our products and future products to offer. Hope you have a lovely 60th birthday.
Amazingly tasty chocolates
Amazingly tasty chocolates, lovely advent calendar!!
December 4, 2023
Unprompted review
Third time unlucky…
This was my third annual purchase of a Christmas hamper. Whist the previous two years have been spot on. This years experience has been disappointing. The delivery arrived and the wooden crate was really badly damaged. It had split in two on end and was completely unusable and ungiftable. Customer services picked up my email quickly and sent out a replacement wooden crate. This too arrived damaged. Another email sent off but this time no reply so I followed up with a phone call and all I got offered was a refund for the cost of the crate. The cost of the crate is £35 on their website however the refund was only for £29.32.
Ill be on the lookout for another hamper company next year…
November 24, 2023
Unprompted review
Reply from Cartwright & Butler
Hello, I hope you are well and thank you for your feedback. Our sincere apologies for the delay in response. I'm sorry to hear that the wooden crates were damaged. This is not the level of service and products we hoped to offer our customers. Rest assured this will be pass to our Quality and Dispatch Team. We will also share your feedback to our Customer Service Team.
With regards to the refund, we would appreciate if you kindly contact our Customer Care Team at care@cartwrightandbutler.co.uk so we can investigate and assist you further about the difference.
Excellent customer service
Ordered a mixture of gifts and snacks for the home. DPD didn’t deliver as expected but I received an incredibly swift response to my email from C&B, who resolved the issue in a very thorough manner, which also had a personal touch. The pistachio shortbread has already been opened, and is delicious. Looking forward to trying some of the other treats. Items were well wrapped. Thank you, in particular to Hans for excellent customer service.
November 29, 2023
Unprompted review
Great products
Always beautifully presented products and the taste is always amazing. Prompt delivery.
Love the create your own hamper feature..although I couldn't create 2 on the 1 order
November 28, 2023
Unprompted review
A box of treats
All items were carefully packed. The shipment came in two separate deliveries, the second was delivered to the wrong address. Customer service were very helpful and replied very quickly. They gave the likely house that the delivery was made by checking the information from the GPS. Ĝot the package safely. The items are as described on the website and will make lovely gifts. Would buy again, thank you.
November 28, 2023
Unprompted review
Fantastic biscuits
Fantastic biscuits - as always. These were delivered really quickly too!
November 28, 2023
Unprompted review
Fabulous service
Superb stocking fillers at very reasonable prices. Great delivery too (especially at this time of year!). Everything was packaged beautifully.
November 28, 2023
Unprompted review
Fabulous food.
Fabulous food.
The mini orange and cranberry mince pies are perfect.
The orange and spice biscuits are delightful.
Fast delivery. Easy to use website.
A real treat
November 3, 2023
Unprompted review
Natural honeycomb
Order the 2kg comb honey, fantastic quality and service. A high quality product, highly recommend.
November 27, 2023
Unprompted review
My annual Xmas treat is the C&B Cherry and Almond decorated round fruit cake in a tin
All year, I eat a very low carb diet so no cake, biscuits, rice, pasta etc. However, at Christmas I have a week of eating what I want and every year I buy myself a gorgeous C&B Cherry and Almond decorated round fruit cake in a tin. It is so fruity, moist and I love it!.
I also bought some shortbread and ginger biscuits along with a lemon drizzle cake and an apricot and fig loaf for the rest of my family to enjoy.
It was all easy to order and quick to arrive. I was surprised not to receive a confirmation email of my order but then it was with me in 2 days so not a huge issue.
All the products look lovely and we are looking forward to eating them.
Only scored 4 stars as I was disappointed to see some of the biscuits that I ordered for £5.50 in my local farm shop for £3.65!. I would have expected ordering directly to have been a bit cheaper not more expensive!
November 26, 2023
Unprompted review
Website is easy to negotiate with a…
Website is easy to negotiate with a decent range of products that are well labelled (helps with those who have allergy issues)
Excellent delivery company used (DPD) so never have to worry if parcel ends up elsewhere as has happened recently
I will keep coming back
November 25, 2023
Unprompted review
Very quick delivery
Very quick delivery and packaging is really attractive, can’t wait to give it as a gift.
November 24, 2023
Unprompted review
Excellent service ordered and came next…
Excellent service ordered and came next day . Easy ordering online will definitely order again
November 23, 2023
Unprompted review
I usually getting Cartwright&Butler…
I usually getting Cartwright&Butler tea, sweet, biscuits as a present. I know how good my cup of tea taste, or yummy biscuits.
This time I decided buying their Morning set, Champagne Chocolate, Tea set. Which for 3 different people. I also purchased these with the discount they're doing on black friday.
It came with a beautiful tins. I can't wait to give them to my friends and family :)
November 21, 2023
Unprompted review
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