Carvana Reviews 14,678

A total frustration! Carvana got my car but I got nothing in return except a returned check. My bank told me it may be returned so no deposit for me for the next 10 days. I will leave the country but I can’t have my money that is urgent for me especially now! Carvana blamed me for depositing the check online though they had not given me any notice about that before. What was I supposed to do without a car? To go to the bank on foot for 1 hour? Also, Carvana blames the bank policies and wasting my time by referring me to some different guys who have not done anything but repeating the same rhetoric. I have been waiting for 5 days and still no satisfying feedback They were a total nightmare!

I was pleasantly surprised by how simple, quick, and fair the entire process was. The experience exceeded my expectations.

I previous tried to buy a car from carvana when the car was delivered it had all types of issues and carvana didn’t want to pay for the repairs so I decided to switch to another vehicle. The delivery date came for the new vehicle and the delivery was never made I had to call them numerous times before I was informed the next day it had to be rescheduled. So the reschedule date comes and it was delayed again, then again until I said just refund me back my money. Now a couple months go by I decide to try again my delivery date was for today and guess what I was informed at the last moment it had to be rescheduled again, this company is becoming very unprofessional and I’m totally not satisfied with their service.

Selling my car to Carvana was simple and painless. The process was streamlined and the customer care team helped me through the process. The car pickup was also a pleasure. The agent handled the transfer and respected my time. I would definitely sell my car to Carvana again.

Excellent in every way. Selling my car was an absolute breeze. Thank you!

Fast service every thing was clear and organized no issues whatsoever

Easy and fantastic experience!! I feel the price was fair, the transaction was very easy, no real work on my end, and it didn’t take long.

Huge thanks to TJ our truck driver who picked the car up. She let my son be a part of it all including showing him around her truck and the levers for the bed. Thank you TJ!! Just awesome!!

The whole process was so easy. Went online got a quote, set up a pickup time & they came to us & picked it up. Pickup guy was super nice. Quick easy sale. So much better than dealing with a dealership

We had to wait 30 min before being seen. However, when the agent was finally free, the sale was quick and efficient.

Simple process but overly picky inspection looking for reductions to make from original offer after providing honest assessment and no recognition for plus items such as newer tires or systems.

The process is relatively simple. Every document requested by Carvana should be readily available. Their schedule is very flexible.

Excellent exerience overall. Took my car to multiple dealers to get prices and should have just gone to Carvana first. They ended up giving me the best price, didn't lowball me like all the dealers did (at least initially, and I just had to play the games with the greasy car guys), paid me, and rode off with the car. Unbelievably easy and will 100% use Carvana again!

Would have given 5 stars but had a tiny paint chip that I pointed out less than an eighth of an inch and they dropped the purchase price by $400. The aftermarket add ons totaled well over $3,000.00 I was compensated $0.00 for them!!! I almost changed my mind!

Easy; efficient; caring; quick; kept me up to date on everything.

My husband and I recently tried purchasing a truck through Carvana, and the entire experience was a disaster from start to finish.

We entered all of our trade-in information and were offered $22,200 for our vehicle. We accepted the offer, found the truck we wanted, completed the financing process, got approved at their lowest interest rate, and finalized everything on our end. We even paid $990 to have the truck shipped.

The truck was supposed to be delivered between 4 PM and 7 PM, a few days later. At 4:17 PM on the scheduled delivery day, we got a call from Carvana telling us the truck was in terrible condition. The associate admitted it reeked of cigarette smoke, had dents and scratches everywhere, and had a cracked windshield all the way across. None of this damage or condition was disclosed or pictured online. The associate actually canceled the order himself because the listing was so inaccurate.

We were told the $990 shipping fee would be credited back to our Carvana account so we could purchase another vehicle. We spent the evening finding another truck on their site, only to discover the refund was nowhere on the account and our trade-in offer had expired. The new trade-in value? $21,000. So because of THEIR mistake, we suddenly lost $1,200 in trade-in value.

I contacted customer service, expecting them to fix a problem that was entirely created by Carvana. Instead, I was told it would take 48 hours just to submit a ticket for the refund to appear on the account. When I asked for the money refunded directly instead because we didn’t want the buying process delayed even further, I was told it would take TWO WEEKS.

Then I asked about honoring the original trade-in offer since none of this situation was our fault. The customer service rep ignored the question and ended the chat. When I reopened it, the same rep blamed “system issues” for ending the chat. She then said nothing could be done about the trade-in offer.

At this point, we’ll gladly take our business elsewhere to a company that actually cares about accuracy, accountability, and customer service. Carvana wasted our time, tied up our money, lowered our trade-in value, and expected us to just accept it.

Bought a car like 3 weeks ago. To be picked up today. They waited until today to tell me they cant do today. They refuse to lower the delivery price even a little to make it more convenient for me to pick it up. I work, have no access to a car and I had to arrange my schedule and a ride to pick up the vehicle on this date and they wait until the last second to let me know it wont work and do nothing to improve the situation. Terrible customer service.

Super easy, the person who came to inspect the car was super nice, car was picked up same day, payment was received very quick. Would recommend and do business again

Carvana offered the most money for my Range Rover by far over competitors and also car dealers. The process was seamless, efficient and I had a check in my hand that morning. I 100% recommend Carvana

It was easy and quick. We loved our experience with you. You made it so easy and we have already told many people about how wonderful our experience was.

Shower of cowboys .
Went to sell my late uncles car won't made the cheque in his name couldn't cash it.

Refused point blank to pay funds direct into my bank account.

Car went awol for 2 days thought I would need phone police up.

Missed my flight back to UK out of pocket by $1000s due there incompetence.

Joke of company