Carvana Reviews 

Haven’t even got my car yet and already more of a hassle than just going to a dealership… I’ve spent days on call with Carvana getting thrown through hoops, one employee tells me that they can’t work with my bank that I need to have my employer verify my income, the next just does it through my bank, one tells me my ID cards are not valid for the vehicle, the other says they are, on top of all of this, they made me pay $1200 non refundable shipping and kept telling me I have a few hours to complete all my tasks or my car will be put back up for sale and I eat a $1200 shipping fee for a car they never even shipped, I bought the car on a Friday, and they wanted the info done on a weekend when my employer and everything was closed… the first agent said they can’t only hold my car for 24 hours before it gets put back up for sale and I just lose the shipping fee.. while some agents know what they are doing and work with you, others make the process 10x harder to deal with, Carvana really needs to train their support better… i shouldn’t of had to spend the past 4 days non stop calling Carvana to extend deadlines and sit on hold for hours of my life

I have to admit, I went into selling my car to Carvana expecting there to be at least one headache somewhere in the process. There wasn’t.

The online process was incredibly easy to follow, uploading the documents was effortless, and scheduling the pickup was just as simple. Everything was clear, straightforward, and surprisingly painless.

Then pickup day arrived, on a Saturday no less. The woman who came to pick up my car was fantastic. She was kind, courteous, professional, and efficient. She explained everything as she went, handled what she needed to handle, and was finished in about 20 to 25 minutes.

And then came the part everyone actually cares about. The money. 😂 I received my payment promptly, the transaction was complete, and that was that.

No spending hours at a dealership. No awkward negotiating. No mysterious guy named Rick disappearing into a back office to “talk to his manager.” Just a simple, smooth transaction from beginning to end.

I genuinely had an excellent experience with Carvana and would absolutely consider using them again. Selling a car really shouldn’t be this easy, but apparently it can be.

Ordered and paid in full for a 50,000 truck. Updated insurance and signed Carvana contract. Got a call that everything was all "green" for our pickup time the day before pickup.
DAY OF pickup- get an email saying they cannot honor our pickup time, and rescheduled for a new time without consulting us. I had already taken work off to come pick up the vehicle and arranged for getting myself there early to inspect the vehicle. Tried to contact customer support but just got a bot. The AI tells us if we did not agree to the new delivery date/time we could get refund, but would still be out for the delivery fees. (DELIVERED WHAT EXACTLY- you canceled our delivery). Forcing someone to sign a new contract and agree to new terms or else pay a fee sounds like forcing a signature under duress. Very shady business practices. We finally talked to a customer representative that told us the same thing, when I brought this up they said they could wave the delivery fee if we wanted to cancel. Of course we want to cancel and not engage in business with this type of company.

If Carvana can't be held to the original terms of the contract without consequences, and only the buyer is out of pocket for their failure, then their business model needs to change. We will not be recommending this company to anyone or use its services in the future.

Super easy process and fair price. And it really was about 15 minutes for pickup. The associate that picked up my car was super helpful.

It could not have gone any better than it did.
On August 2nd, I went on line and followed instructions regarding the vehicle I wanted to sell.
I was instructed that the pickup day would be August 4th between 10:00 am-1:00 pm CST.
Again, it was a great experience!

DON'T USE CARVANA!!!!

is our 2nd experience with Carvana so at this point, it’s on us.

We have now tried Carvana twice, and unfortunately, both experiences have come with significant issues.

The first time we purchased a vehicle through Carvana, it arrived with an obviously bad transmission. To Carvana’s credit, the situation was eventually resolved, and we ended up keeping that vehicle for a few years without any major problems after the initial issue. Because of that, we decided to give Carvana another chance.

Unfortunately, we’re regretting that decision.

We went through the entire purchasing process again, selected a vehicle, paid the $1,200 shipping fee, and got everything ready for pickup. Then, at the last minute, we received a call telling us that Carvana does not cater to full-time travelers. And no, we don't have a PO Box.

That would have been useful information to know before we went through the entire process and paid $1,200 to have the vehicle shipped. Our driver's license is issued by the same state where we were purchasing the vehicle, so we were especially surprised that this became an issue only after everything had been arranged.

We understand that companies have policies and requirements, but those requirements need to be communicated clearly before customers spend money and commit to a vehicle.

This is now two Carvana purchases and two experiences with major problems. The first vehicle had a transmission issue, and the second purchase fell apart because of a policy we were apparently not made aware of until after we had paid the shipping fee and prepared for pickup.

At this point, we have to admit: it’s on us for giving Carvana a second chance.

We wanted to like Carvana, and our first vehicle ultimately worked out after the initial problems. But after this experience, we won't be giving them a third opportunity. Having multiple social media platforms we will make sure our experiences are told.

Everything went very good with pickup. Don't know about the pay off yet. How long does it take to pay it off?

The process was so easy! I applied on Wednesday afternoon, had an offer less than an hour later. Made an appointment and the car was picked up on Thursday, check was handed to me at pickup. The price I was offered was more than fair, much more than the dealership offered as a trade. The driver who picked up the car was so friendly and professional. Would definitely use Carvana again!

I had an excellent experience selling my 2023 Lexus RZ to Carvana. The online appraisal was easy, the offer was better than the other offers I received, and Carvana honored it after inspecting the vehicle. The representative was professional, friendly, and explained everything clearly. The pickup and paperwork were completed smoothly, I received my payment as promised, and Carvana paid off my Lexus Financial account without any problems. The entire process was convenient, transparent, and stress-free. I highly recommend Carvana!

I set-up the sale and for them to pick-up the truck for a fee. They never showed up and no one would reschedule. I had to take to the site to drop off. Very poor customer service and if prices were the same, I would suggest go somewhere else with better customer service. Waisted 4 hours of my day.

Scheduled a pickup, took a day off work to meet Carvana for the pickup. They call me 30 minutes before the pickup to say they weren't going to pick it up. Gave some excuses, refused to even waive the pickup fee for the new date. Very poor experience

I love how easy it is to get the price, agree, and upload the documents to complete the sale.
I do not like what others have mentioned the zero to $40 pick up fee that balloons 24 hours later to $150! Many on Reddit also mention this increase . Your trucks are local here in Duncan and nothing changed but for four days I checked your price for pick up and it never went back to the original $40.

everything went as promised by Carvana. the man arrived on the correct time and the experience was quick and easy. the pickup man called ahead of time that way i know who is coming not a stranger i don't know. good piece of mind. Carvana made an offer, i accepted it and they stuck to there offer and paid me that amount.

Carvana helped me with an expedited sale of my RAM pickup that we completed within 4 days (start to finish); their offer was better than any other dealer and far better than CARMAX. Completion and pickup completed right on time; close out of contract and payment equally impressive. Carvana agent who picked up the truck was extremely courteous and professional.

Very easy to create the entry for our truck. A few questions and photos and were were in our way to a sale. The timing to pickup the vehicle was great. Originally, we thought we would bring the vehicle to the dealer as it was a little less expensive, but we changed our min after entering in a new zip code closer to your location and it was less money. That was helpful! The best part was the gentleman that completed the pickup, he was a great representation of your company! The second best thing was the payment received so quickly! Thank you!

Honestly, I will never use Carvana again and I'll advise everyone I know not to, either. They charged $600 for pick up, which I was okay with considering it would save me 4 hours of drive time, and they would take care of everything. The day of pick up, however, I recieved a phone call stating they forgot my check at their hub location and asked if I was okay with switching to an electronic transfer. I said, sure, and then followed their instructions. However, I was unable to make the change online as they originally stated. I then proceeded to spend the next THREE HOURS on the phone with customer service attempting to get it all figured out so I could be paid. It was ridiculous and everything but easy. They then wouldn't refund me any part of the pick up fee, so my "saving time" was a bust since I was on the phone for the same amount of time I would have been driving.

Excellent experience from start to finish! Pickup date was delayed by 2 days but I was kept informed. The app was a little difficult to navigate at times. 5*

This is our second car sale with Carvana. Both sales went very smoothly, we got an offer ahead of time that was fair and reasonable for our cars. One car we were able to have them come pick up (for a $90 fee taken out of the sale price), and the other we had to drive to a Carvana center. You choose your payment choice ahead of time, either paper check or bank deposit and then schedule the pickup/ drop-off. Both times everything was seamless and worked out well. Both times the staff at Carvana were extremely nice and helpful. Thank you Carvana for making it very easy.

I was disappointed in my actual pick up time as 12:45 and the scheduled time was 9-12. I was late for a meeting so that was not ideal. I would have preferred to be contacted sooner to be notified you were running late. First call was 11:43am to let me know would be arriving at 12:35am.

Once the driver arrived, the process went smooth and the driver was efficient.

I feel a credit for the pick up fee would be fair.

Carvana gave me a fair offer and made the pickup quick and easy. The entire process was smooth and professional. Will use again.