Carvector Co. Ltd Reviews 228

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Even though i was skeptical whether to do this alone or via a local dealer, the whole process was easier than expected! From day 1 communication with sales managers and after the final payment with th... See more

Company replied

Rated 5 out of 5 stars

Great service. No any extra expenses. The managers help's on each step. During the bidding manager, Konstantin, double check all the car's I choosed to bid. So, I didn't have any negative surprise... See more

Company replied

Rated 1 out of 5 stars

I am writing to express my deep disappointment with your service. My initial inquiries since last Tuesday were ignored for about 5 days. When I was finally contacted by Victor on Sunday. He promised t... See more

Company details

  1. Car Dealer
  2. Auto Auction
  3. Used Car Dealer

Written by the company

The Carvector company is a service for searching and purchasing cars in Japan, as well as exporting cars around the world and is a reliable car dealer. The company provides service in 3 languages: English, German and Russian. In addition to the main office, which is located in Kawasaki, Japan, an agent network operates throughout the world. Agents are people who help clients locally - each in their own country. The carvector.com website was created and has been operating since 2008. As for 2024, cars are sold through the carvector.com website in more than 40 countries, such as Germany, Poland, Cyprus, Netherlands, United Kingdom, USA, United Arab Emirates, Russian Federation, Ghana, Jamaica, Kenya, Malta, Mauritius, Nigeria, Pakistan, Philippines, Singapore, South Africa, Tanzania, Mongolia, Nigeria, and many others.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

228 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding Car Buying Experience with Car Vector - Shipped to Kenya!

I recently had an incredible experience purchasing a car from a Japanese auction through Car Vector. From start to finish, the service was top-notch. Kosta, the Bid Manager, was fantastic—his deep knowledge and expert guidance made the bidding process smooth and stress-free. He ensured I understood every detail, which gave me confidence as I navigated the auction.

After winning the bid, Christine, the Logistics Manager, took over and handled the shipping process with remarkable efficiency. She managed all the logistics of shipping the car to Kenya, keeping me updated every step of the way. Christine’s attention to detail ensured that my car arrived in perfect condition, right on schedule.

The dedication, professionalism, and personalized service from both Kosta and Christine made this experience truly exceptional. If you're considering importing a car from Japan, I can't recommend Car Vector enough. They went above and beyond, delivering not just a vehicle but an amazing experience. I'm thrilled with my purchase and the outstanding service I received!

April 15, 2024
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Reply from Carvector Co. Ltd

Dear Peter, thank you for such detailed and positive feedback!
We appreciate your assessment to our managers and service they provide.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

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Rated 4 out of 5 stars

Honda Grace

I recently exported a car for the first time, and the experience was very good overall. Christine's customer service was excellent and made the process smooth. The car arrived in good condition. However, I was not informed that once you place a bid, you cannot retrieve it without losing the deposit. Knowing this upfront would have been helpful. Despite this, I was satisfied with the service.Would recommend, but do your research first, the cost of shipping,VAT and customs. Reference; Ireland.

January 1, 2024
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Reply from Carvector Co. Ltd

Dear Refilwe, thank you so much for your warm feedback!
We appreciate your assessment to our managers and service they provide. We are really happy you are satisfied with the car!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Car Vector 👍

Great experience dealing with Car Vector.
Fully satisfied. Totally recommended agent for buying car from japan.

May 23, 2024
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Reply from Carvector Co. Ltd

Dear Fedrik, thank you so much for your feedback!
We appreciate your recommendation of our company.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Great experience with the car purchased!

Everything was great, quick and effective communication and guidance, highly recommended!

July 25, 2024
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Reply from Carvector Co. Ltd

Dear Jie, thank you so much for your feedback!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Great service

Great service. No any extra expenses.
The managers help's on each step. During the bidding manager, Konstantin, double check all the car's I choosed to bid. So, I didn't have any negative surprise upon delivery.

Logistics manager, Christina, keep me posted during delivery, so I no need to use any vessel tracking at all.

May 16, 2024
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Reply from Carvector Co. Ltd

Dear Anton, thank you so much for your feedback!
We appreciate your assessment to our managers and service they provide.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

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Rated 1 out of 5 stars

I would not trust Victor

I had questions about the process and seems like they didnt like that.
Looks like i got blocked after i asked about if there was any guarantees or insuernce that i will recive the car if purshes.
I got ”we wont sell you anything” then no more answers.

June 13, 2024
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Reply from Carvector Co. Ltd

Dear customer (unfortunately, you did not indicate your name), if you really contacted our company and had such a negative experience and would like to share it with everyone, please indicate your email address that was used when registering on our website. We will review everything, including all communications between you and our manager, and contact you with the results of our investigation.
Best regards, Carvector Team

Rated 5 out of 5 stars

Car vector is a brilliant professional…

Car vector is a brilliant professional company to deal with
Victor and Christine brilliant at there jobs
Christine will do all paperwork and keep u updated on your vehicle
Look forward to dealing with them again
Ronan

December 4, 2023
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Reply from Carvector Co. Ltd

Dear Ronan, thank you so much for your warm feedback!
We appreciate your assessment to our managers and service they provide. We are really happy you are satisfied with the car!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

The guys are Professionals when the car…

The guys are Professionals when the car was delivered i took it straight to my mechanic for a check he said this is an amazing choice. Ask for mr Kostas and Christine proffesionals. Regards Andreas from Cyprus.

May 23, 2024
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Reply from Carvector Co. Ltd

Dear Andreas, thank you so much for your positive feedback!
We appreciate your assessment to our managers and service they provide. We are really happy you are satisfied with the car!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Great company and staff very helpful

Great company and staff very helpful ! Car was received in much better condition than expected ! Staff was extremely helpful at all stages of the process !

May 23, 2024
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Reply from Carvector Co. Ltd

Dear Prodromos, thank you so much for your warm feedback!
We are really happy that you are satisfied with our service and car!
Our company would be really glad to see you among our clients again!
Best regards, Carvector Team

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Rated 5 out of 5 stars

Excellent experience !!!

Excellent experience with this company. Very helpful with guiding for car selection and very informative for every step of the process !!! Update on wareabouts of the car once or twice a week. Their website is easy to navigate and easy to see the cars you like. Definitely recommend this company ,trustworthy and transparent.

May 22, 2024
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Reply from Carvector Co. Ltd

Dear Nikolaos, thank you so much for your feedback!
We appreciate your assessment to our managers and service they provide. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Everything was perfect

Hello,
I am Andreas Christo from Cyprus. I ordered my car Mazda cx8 2021 before around 2.5 months , and finally arrived before 3 days. Everything was more than perfect. I want to say a big thanks to Mark for his time to help me and suggest me Cars on my budget. And a big thanks to Christine that she arrange to send me the car and she informed me every week about my car location. Thanks Carvector.com 🇨🇾

May 10, 2024
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Reply from Carvector Co. Ltd

Dear Andreas, thank you so much for your positive feedback!
We appreciate your assessment to our managers and service they provide.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Best car auction and export company…

Best car auction and export company to deal with. Very good communication across all departments, especially with Mark and Christine. Team is providing all updates and following up until car is cleared from receiving port.
Very trustworthy company.

May 9, 2024
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Reply from Carvector Co. Ltd

Dear Marcel, thank you for your warm feedback!
We are really happy that you are satisfied with our service and the cars you bought.
Our company will be glad to see you among our clients again and will do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Hello

Hello! My name is Vitaliy.

I had experience in delivering a car using the carvector company.
I bought a 2015 Toyota Prius from Japan to Ireland.
I conducted all negotiations with manager Victor. He was very professional and explained exactly how the purchase happened.
I made an advance payment and started choosing a car.
At the selection stage, Victor was constantly in touch and gave tips on the choice.
About a few weeks later the car was won, I paid the rest of the amount. Then I continued working with a car delivery manager, whose name is Christina.
Christina sent me a photo of the purchased car and booked a place on the ship that delivered the Car from Japan to Ireland.
During the delivery process, Christina informed me about the stages of delivery, the location of the ship with the car, as well as the approximate date of delivery to the destination port.
At the same time, Christina prepared all the necessary documents and sent them to me by mail.
The car was delivered to Dublin. When inspecting the car, I found that the car had been used very carefully, some parts of the interior and trunk were in
original packaging, the car interior was very clean. The exterior paintwork showed minor signs of use.

The conclusion I made.
The guys who work in the company are professionals.
I was pleased with the car.
I will continue to order cars from Japan from this company.

Thanks Carvector!

April 24, 2024
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Reply from Carvector Co. Ltd

Dear Vitaliy, thank you so much for your positive and so detailed feedback! It's like guide for people who only think to buy car from Japan.
We appreciate your assessment to our managers and service they provide. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

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Rated 5 out of 5 stars

Great company to deal with

From start to finish the help i received was excellent,from the lads looking after the purchasing side of things at the auctions to the logistics side of things were Christine looks after everything and is so helpful with anything you need and keeps you up to date with the shipping progress.From my experience i would highly recommend Carvector if you are looking to import a car from Japan.

April 24, 2024
Unprompted review
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Reply from Carvector Co. Ltd

Dear Brian, thank you so much for your positive feedback!
We appreciate your assessment to our managers and service they provide. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 1 out of 5 stars

Very unhelpful & unprofessional staff,

Very unhelpful & unprofessional staff,
They don’t reply.
They refuse to send you photos of a cars
I am convinced they don’t want to make money. I was dealing with victor and he would not reply, I got in contact with mark who finally replied to me and point blank refused to send me any pictures or information on a car I was interested in, mark then proceeded to block me, not the kind of people you want to be sending money overseas to.

April 22, 2024
Unprompted review
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Reply from Carvector Co. Ltd

This review is not true. You registered on our site and after registration received an automatic letter stating that managers will answer you as soon as they can and also you have been asked questions. And it is absolutely clear in the CRM system that you received and read this letter (we have all prove screenshots). But you wrote that they didn’t answer you... during our non-working hours!
At 06:26 you received an auto reply. It's early morning in Japan, we haven't worked yet. Moreover, our managers did not work in other time zones.
And finally, you left this review on 22nd April, but you were registered on our site on 23rd April. So, you left negative review before being registered on our website.
Therefore, this comment is false and discredits our honor.
Best regards, Carvector Team

Rated 5 out of 5 stars

Bought two cars so far and all went as…

Bought two cars so far and all went as expected, will buy more cars for sure, thank you!

October 14, 2023
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Reply from Carvector Co. Ltd

Dear Daniel, thank you for your warm feedback!
We are really happy that you are satisfied with our service and the cars you bought.
Our company will be glad to see you among our clients again and will do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

I am very satisfied from this site…

I am very satisfied from this site great service and honestly deal and safe arrived, l🤗🤗🤗🤗

April 11, 2024
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Reply from Carvector Co. Ltd

Dear Muhammad, thank you for the feedback!
Our company will be glad to see you among our clients again and will do our best to satisfy all your needs and find suitable car!
Best regards, Carvector Team

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Rated 5 out of 5 stars

Thank you so much for your help with…

Thank you so much for your help with the car. Experience has been great and the car is amazing! It has already been inspected and passed local inspection!
Christine and Olesya was very receptive no mess in to the import of the car.

November 30, 2023
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Reply from Carvector Co. Ltd

Dear Igor, thank you very much for so warm feedback!
We are really happy that you are satisfied with our service and the car - that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Excellent Service from the whole team

Excellent Service from the whole team. I order my second car with Kosta Sala and with Christine and everything was perfect once again.

February 20, 2024
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Reply from Carvector Co. Ltd

Dear Alexandros, thank you for your warm feedback!
We appreciate your assessment to our managers and their job.
Our company is really glad to see you among our clients again and again and will do our best to satisfy all your needs and find suitable car!
Best regards, Carvector Team

Rated 5 out of 5 stars

Am Joseph Charles

Am Joseph Charles, Tanzanian i would to appreciate Mr Victor Grossman for his assistance during buying process he really gave appreciative advice and got a good car of 4.5 auction grade. Furtherly i would like to give my appreciation to Miss Christine, the logistic office who carried over the whole transport proces to Dar es salaam port thank you so much.
Carvector is the right company to buy your dream . I have severally recomended to my friend and still i recommend it. You will not lose your money

March 27, 2024
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Reply from Carvector Co. Ltd

Dear Joseph, thank you so much for your positive feedback!
We appreciate your assessment to our managers and service they provide. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

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