Carvector Co. Ltd Reviews 228

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Even though i was skeptical whether to do this alone or via a local dealer, the whole process was easier than expected! From day 1 communication with sales managers and after the final payment with th... See more

Company replied

Rated 5 out of 5 stars

Great service. No any extra expenses. The managers help's on each step. During the bidding manager, Konstantin, double check all the car's I choosed to bid. So, I didn't have any negative surprise... See more

Company replied

Rated 1 out of 5 stars

I am writing to express my deep disappointment with your service. My initial inquiries since last Tuesday were ignored for about 5 days. When I was finally contacted by Victor on Sunday. He promised t... See more

Company details

  1. Car Dealer
  2. Auto Auction
  3. Used Car Dealer

Written by the company

The Carvector company is a service for searching and purchasing cars in Japan, as well as exporting cars around the world and is a reliable car dealer. The company provides service in 3 languages: English, German and Russian. In addition to the main office, which is located in Kawasaki, Japan, an agent network operates throughout the world. Agents are people who help clients locally - each in their own country. The carvector.com website was created and has been operating since 2008. As for 2024, cars are sold through the carvector.com website in more than 40 countries, such as Germany, Poland, Cyprus, Netherlands, United Kingdom, USA, United Arab Emirates, Russian Federation, Ghana, Jamaica, Kenya, Malta, Mauritius, Nigeria, Pakistan, Philippines, Singapore, South Africa, Tanzania, Mongolia, Nigeria, and many others.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

228 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

Thank you, Christine and Mark, for your excellent service and collaboration. I truly appreciate your support. It was a pleasure doing business with you.

October 5, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Radu, thank you so much for your warm feedback!
We are really happy that you are satisfied with our service! You became more then a client for us:)
Our company would be really glad to see you among our clients again!
Best regards, Carvector Team

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Rated 5 out of 5 stars

Great choice if you want a car from Japan

Had great experience with this company so far. Managers were really helpful with that load of questions that I bombarded them with) The car arrived in the same condition as was stated in the auction list and the photos, no hindrance or trouble from their side. Totally would recommend!

February 29, 2024
Unprompted review
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Reply from Carvector Co. Ltd

Dear Boris, thank you so much for your positive feedback!
We appreciate your assessment to our managers and service they provide. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Trustworthy and helpful

Very helpful through whole importing process. I would highly recommend Carvector when you want to get a nice Japanese car as described.
Thank you guys!

February 15, 2024
Unprompted review
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Reply from Carvector Co. Ltd

Dear Damian, we appreciate for your feedback!
We are really happy that you are satisfied with our service and the car - that's the best estimation for us!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Looking to buy my 3rd!

Purchased two vehicles through Carvector and am pleased with both. Victor and Christine were very helpful throughout the process and were quick to get back to me whenever questions came up! If you're going to use them to buy at auction you will need to reach out and get your account set up to bid. It is not a last minute thing that you do quickly. If you do your research and understand the process and how the rating/appraisal system works, you can get a nice car at a good price. I'm searching for number 3 now!

May 8, 2023
Unprompted review
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Reply from Carvector Co. Ltd

Dear Gary, thank you for your warm feedback!
We appreciate your assessment to our managers and their job.
Our company is really glad to see you among our clients again and will do our best to satisfy all your needs and find suitable car!
Best regards, Carvector Team

Rated 5 out of 5 stars

Exceptional Service and Dream Fulfillment with Carvector

From start to finish, my experience with Carvector was nothing short of outstanding. Thanks to this fantastic company, I was able to purchase my dream car, a Mercedes SL500, at auction – an experience I won't soon forget. The entire process was impressively straightforward and transparent at all times, allowing me to stay fully informed throughout.

I must especially commend the excellent support provided by the staff, Mark and Christine. Their dedication, professionalism, and kindness not only made the process smoother but also more enjoyable. It's clear that they place a high value on customer satisfaction and are willing to go the extra mile to ensure everything runs smoothly.

Communication with Carvector was consistently efficient and friendly. All my questions and concerns were answered quickly and thoroughly, which is not something you can take for granted these days. This shows how much they care about their customers and pride themselves on delivering such high-quality service.

I am deeply grateful to Carvector and their team for their support and outstanding service. Because of them, I now own the car of my dreams. I can recommend Carvector without hesitation to anyone looking for a reliable partner in the automotive sector. You will not be disappointed!

Conclusion: Carvector not only met but exceeded my expectations. A huge thank you to Mark, Christine, and the entire team for their hard work and dedication. You are the best!

February 24, 2024
Unprompted review
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Reply from Carvector Co. Ltd

Dear Thiemo, thank you so much for this great and positive feedback!
We appreciate your assessment to our managers and service they provide. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

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Rated 5 out of 5 stars

Great communication

Great communication. Helpful throughout the process. Excellent advice and follow up after delivery.

November 1, 2023
Unprompted review
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Reply from Carvector Co. Ltd

Dear Judah, thank you for your feedback!
We appreciate your assessment to our managers and their job.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

I recommend this company !!!

I recommend this company because are very professional, they respond to all my questions every time and are a big platform for Japanese cars . My car arrived in 100% great condition and also the documentation is complete!
5 stars for all their services!!!

December 27, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Cosmin, we appreciate for so warm feedback!
We are really happy that you are satisfied with our service and the car - that's the best estimation for us!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Thank you

I can warmly recommend Carvector to anyone looking to buy cars from the Japanese auctions. Christine and Victor were always helpful through the whole process and constantly available.
Of course you need to do research about the cars you're potentially buying, especially when you're in the market for older Japanese cars. I did all of that and together with Carvector I've had a great experience.

April 25, 2023
Unprompted review
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Reply from Carvector Co. Ltd

Dear Marc, thank you so much for your warm feedback!
We appreciate your assessment to our managers and their job.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Great Experience my car arrived in…

Great Experience my car arrived in perfect condition Christine helped a lot.

January 24, 2024
Unprompted review
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Reply from Carvector Co. Ltd

Dear Faisal, thank you so much for your feedback!
We appreciate your assessment to our managers and their job.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

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Rated 5 out of 5 stars

Totally recommended

Great response at any time even at the big difference in time between Japan and Europe. My salesman Kosta Salas was very helpful and always giving me his opinion for every car i was asking info and translation of the auction sheet for more than two months until we finally win the best car for me. Also very satisfied with Christine and Olessya for helping me with the logistics and always letting me know where was the ship with my car. Totally recommended!!!

November 27, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Alexandros, thank you very much for so warm and positive feedback!
We appreciate your assessment to our managers and their job - that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

The company doing well

The company is doing well done

December 20, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Isayas, thank you so much for your feedback!
We are happy that you are satisfied with our service.
Our company would be really glad to see you among our clients again!
Best regards, Carvector Team

Rated 5 out of 5 stars

Top service!!!Will buy again.tnx

December 17, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Ivan, thank you so much for your feedback!
We are happy that you are satisfied with our service.
Our company would be really glad to see you among our clients again!
Best regards, Carvector Team

Rated 5 out of 5 stars

I can honestly say this is the best…

I can honestly say this is the best customer experience I ever had. The CV team take great pride in their service and keep you informed all the way. The car exceeded expectation. Big shout out to Victor, Christine and Olesya. CV are lucky to have such a dedicated team.

December 7, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Colin, we appreciate for so warm feedback!
We are really happy that you are satisfied with our service and the car - that's the best estimation for us!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

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Rated 5 out of 5 stars

Perfect service as usual

Perfect service as usual
Very good communication and infos

November 22, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Antonis, thank you for the feedback!
We appreciate your assessment to our managers and their job.
Our company would be really glad to continue cooperating with you!
Best regards, Carvector Team

Rated 5 out of 5 stars

The Best.

Excellent and helpfull people.
Highlly recommended.

November 11, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Andreas, thank you for the feedback!
We appreciate your assessment to our managers and their job.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Very good Company

I am very satisfied from work with Carvector Company. Especialy with Christine and Victor Grosman. Everything went smooth and fast. So thank you.

November 5, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Artur, thank you so much for your feedback!
We are happy that you are satisfied with our service and the car - that's the best estimation for us!
Our company would be really glad to see you among our clients again!
Best regards, Carvector Team

Rated 4 out of 5 stars

Very helpful company

Very helpful company, well educated personel.

June 7, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Nearchos, thank you so much for the feedback!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

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Rated 5 out of 5 stars

Happy Carvector Customer.

At the start of trying to purchase a car Victor help me with alot of advise on getting the car I wanted.
After I purchased the car I wanted I was looked after by Christine who always kept me informed on every step ,from were the car was and when it would be shipped ,
Christine got all the paper work ready needed when importing a car,
I must say things are made alot easier when you deal with someone like Christine as she does her job so well.
Thanks to the Carvector team ,Mark

October 5, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Mark, thank you so much for this positive feedback!
We appreciate your assessment to our managers and their job.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Perfect Company with perfect people

Thank you Mark and Christine for making my experience with carvector so easy. Everything was so clear from the beginning. The car came on time and as was described. Mario-Cyprus

October 25, 2023
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Marios, thank you for your feedback!
We are happy that you are satisfied with our service and the car - that's the best estimation for us!
Our company would be really glad to see you among our clients again!
Best regards, Carvector Team

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