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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique and artistic designs, often describing them as "works of art" and "one of a kind." Many appreciate the high quality and craftsmanship of the items, noting their durability and protective qualities, especially for phone cases. The ordering process is frequently highlighted as easy, and the delivery service is often described as fast and efficient, with products arriving quickly and well-packaged. Reviewers also commend the excellent customer service for being responsive and helpful. However, some customers experienced issues with product compatibility, such as charging ports or pen cutouts being too small. A few people also felt that the quality of their received product was disappointing, mentioning flimsiness, premature wear, or a used appearance. Additionally, some reviewers reported dissatisfaction with customer service interactions, citing rudeness or slow responses.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the unique,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the durability and unique artistry of... See more

Order

Customers consistently note positive experiences with order. Many have been ordering for years, praising the... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the superb and top-notch... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful pair! Truly works of art! The case is absolutely gorgeous and so well made. And the charger?? A small bonus for myself! No more unsightly chargers laying around for me! I appreciate t... See more

Rated 5 out of 5 stars

Finding a "slice" I would love was simple - too easy. The site was an intuitive to navigate, plenty of tempting offerings, and when it got overwhelming for so many lovely cases - I was able to simply... See more

Rated 5 out of 5 stars

This was one of my first times ordering a phone case and I really wanted something unique and seeing the ad for carved I was shocked. The uniqueness in design is very beautiful and the fact it’s 1of1... See more

Rated 5 out of 5 stars

Phenomenal products and customer service. I highly recommend. There were a few complications with shipping and Carved’s customer service went above and beyond to sort out the issues and get the produc... See more


Company details

  1. Woodworker

Written by the company

We make one of a kind Wood+Resin Phone Cases, Wallets, Bracelets and Wireless Chargers in Indiana, USA.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

517 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful

Just opened, and it looks great on my phone! It's very lightweight, which i enjoy. Very pretty, and speedy shipping time.

July 22, 2025
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Rated 1 out of 5 stars

Wouldn’t allow return after ignoring return submission

I had purchased a case from them before on sale and loved it. Decided to purchase one full price as a Christmas gift in December 2024.
The person I purchased the case for upgraded their phone last second so the case didn’t fit - no problem, I’ll just return it.

I reached out to their customer service through phone and was told to submit an email to return. I submitted an email and didn’t hear back for 5 days so I sent a follow up. After another 3 days of no answer I sent another follow up and was able to get in contact and start the return.

However, after they asked for more information, they never replied. I called in and explained the situation and they told me to submit another email request.

This entire cycle went on up until the 30 day mark at which point they told me I could not return the item as it’s passed 30 days.
The only reason it passed 30 days was because they intentionally ignored my help ticket/return request.

They’re still trying to not return my $160 despite the issue originating from them.

I will not be purchasing again nor recommending - poor customer service.

December 17, 2024
Unprompted review
Rated 3 out of 5 stars

Not as advertised

They do not glow in the dark. They dont even much feel like wood. The artwork is not as bright as shown on website. I dont know where all those positive reviews came from. But this was wayyyyy too much money for this junk.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Product, Amazing Service

I bought a case and a screen protector from Carved. Case is BEAUTIFUL. Unfortunately, the screen protector was not compatible with the finger print sensor on my phone. Customer service refunded me for the screen protector right away. 10/10

July 10, 2025
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Rated 5 out of 5 stars

Great Knife!

The knife arrived quickly and in perfect condition. The overall look and build quality are great at any price! Glad I bought this one!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

It was incredibly easy to order

It was incredibly easy to order. The designs are beautiful. I'm very happy with my choice. The one I chose has butterflies on it and has a very special meaning to me. It is beautiful. I'm very happy with the quality of the product.

July 5, 2025
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Rated 5 out of 5 stars

The cases are beautiful

The cases that they have to choose from are stunning and the one that I purchased is beautiful. I love the flowers and the wood accents.
It also was delivered faster than expected.
I’m very happy with it.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

The worst experience ever

The worst experience ever
I made an order since 12 days , shipping status was stuck under (on the way)
Horrible customer service, they do not want to do anything to check my order status
Avoiiid

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal products and customer…

Phenomenal products and customer service. I highly recommend. There were a few complications with shipping and Carved’s customer service went above and beyond to sort out the issues and get the product delivered. The knife I ordered was gorgeous and very well made. We were very pleased with the quality

June 13, 2025
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Rated 5 out of 5 stars

Outstanding craftsmanship

Outstanding craftsmanship, quality and functionality! I highly recommend carved to anyone that wants an aesthetically appealing and high quality phone case/art piece!

June 8, 2025
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Rated 5 out of 5 stars

Carved cases are one of a kind works of…

Carved cases are one of a kind works of art. But more than that, I would stack them against any case I’ve ever had for durability. Love my newest case as much as my last one and keep window shopping for more!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

I'm So Happy With My New Phone Case!

I was really impressed with how quickly my new case arrived. I ordered it on Sunday. Monday was a holiday and I got the case on Saturday. I love these cases! Not only are they beautiful, but they fit my phone better than any others that I've had. Thank you Carved!

June 1, 2025
Unprompted review

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