Carwiz Reviews 

If you want to meet the unfriendliest and most customer-averse people in Crete, then rent your car from Carwiz. The employee insisted that the deposit could not be charged to a debit card. So far, so good. Strangely enough, this only became possible once I had agreed to comprehensive insurance at an additional cost of €300. The employee couldn't and wouldn't explain this to me any further. The way this was communicated to me bordered on extortion. So if you want to be treated like an idiot and ripped off, then rent from Carwiz. Otherwise, there are plenty of other car rental companies at Chania Airport.

Never book with Carwiz. We were in Zakynthos and they were a nightmare from the start. Extremely slow customer service. We waited an hour to even be seen and there was only 2 people in front of us. When we were seen they charged us extra for a young driver fee? So we ended up only having my partner drive as it was an extra €130 for me to drive even though I’m over 21. They then would only accept my partners credit card and when we had issues making the payment as we had to transfer money across and woah for it they were very rude and refused to offer any support. When the money finally cam through they had given our car away to someone else even though we were still there and had told them we just had to wait. They then said they didn’t have another car for us even though we had booked our car for an entire week. He said we could come back tomorrow but we’d have to pay for a whole new car even though we had already paid and it had been given away through no fault of our own. They would also refuse to refund us even though it wasn’t our fault. They eventually managed to find us a car but this then meant that they had taken it off of another family. The car was dented, scratched and overall in terrible condition so we then had to spend another 30 minutes taking pictures and videos to show them when we returned. Overall we were there for 3 hours and the staff were incredibly rude the entire time. Don’t ever book with Carwiz.

Arrived at Chania airport with a large family group and eventually found the company office which is remote from the terminal.
On arrival we were informed that the mini bus we had booked 6 months before, was not available due to an accident the day before and they did not have a replacement vehicle. When asked how they would resolve this matter they were totally dismissive and stated that there was nothing they could do.
This nearly wrecked our holiday and as it was peak season it was only after an extensive and stressful search that we fortuitously managed to acquire a replacement vehicle.
This fiasco left my family group including children, stranded at the terminal for several hours.
The attitude of the staff of this company was appalling and they made no attempt to assist with resolving this matter.
I would never again use this company who have no concept of customer service.

Terrible terrible experience. Car wasn’t there when we arrived. Called them and they said they didn’t have a car for us and to call easyJet who we booked through. They didn’t want to help and told us we had to put in a complaint. Had to hire another car and now saying we wern’t at the check in spot which is a lie. Do not use them!!

Worst Car Rental Experience at Pula Airport

Carwiz at Pula Airport is an absolute nightmare. The staff was rude, unprofessional, and only interested in pushing unnecessary extras. The car was in poor condition, with scratches and dents they conveniently “forgot” to document.

When I returned the car, they tried to charge me for damage that was already there — a complete scam. Luckily, I had pre-purchased separate insurance and had to claim through them to avoid paying Carwiz’s ridiculous fees. Dishonest, stressful, and totally unreliable. Avoid Carwiz at Pula Airport at all costs.

Scam scam scam. Threatened to cancel our prebooking. Very rude... i asked a question and she refused to talk about it or listen.
Picture added. Very rude and toxic woman.
She kept writing on a note about the great deal i was forced to take.
I tried taking a photo but she got angry and quickly hid the paper and said. I can call you taxi goodbye!

She didnt allow me to add my wife as driver.. my wife with credit card.. but the lady who was infront of us.. was asked if they wanted to add more drivers, no problem.

I prebooked through booking.com but they also refused to help or refund the 240 euros i was forced to pay at midnight...

I had the 500 euro in cash and asked if i could make the deposit that way. But she refused and asked me "can you trust me not to take the money and steal them?"

My experience with EasyJet’s partner CarWiz at Crete Airport was absolutely disastrous. From the moment I arrived to pick up the car, I was met with rudeness, disdain, and complete lack of support. Despite providing the same credit card used for the booking, the staff refused to accept it because it wasn’t in my name. I tried offering alternative payment methods—debit card, cash, virtual card—and was met with outright hostility. They didn’t just refuse, they ignored me and treated me with contempt, making me and my family feel small, helpless, and utterly abandoned in a foreign country.

The three staff members were some of the most unprofessional and disrespectful individuals I have ever encountered. They refused to help explore any solutions, dismissing my pleas and telling me it wasn’t their problem, insisting I call EasyJet instead. After contacting EasyJet customer support, who was helpful enough to reissue a voucher in my father’s name, I returned to the desk only to be met with utter indifference and cold silence. They simply looked at their screens, shrugged, and told me “it doesn’t match in our system,” as if we were an inconvenience.

Left stranded in the burning heat with elderly parents and young children, I was utterly humiliated and traumatised by the disregard and outright hostility I received. No support, no empathy, just pure indifference. They offered no help whatsoever. I had no choice but to walk back to the airport and find a rental elsewhere—an expensive and stressful substitute for what should have been a simple, straightforward process.

In the end, we paid nearly £800 for two cars, one of which was never used. The insurance I bought was worthless because we never got the vehicle or coverage. The entire episode was a complete nightmare — the lack of human decency, professionalism, and basic customer care was truly shocking.

DO NOT USE CarWiz or trust EasyJet’s car hire services. Their staff are rude, dismissive, and unhelpful, and their procedures are inflexible and designed to make your experience as difficult as possible. Save yourself the stress, time, and money — avoid at all costs.

I paid for a C3 Aircross and was given a Dacia Sandero. The person working there claimed it’s the same category. Obviously the Dacia is the super low cost of cars and does not compare. I asked AI just to be sure.

I feel ripped off. The lady did offer to come back tomorrow and maybe, maybe there will be a C3 available. I have to waste time from my holidays coming and going to Carwiz just because they sold something they didnt have. And I have to call them and they will check etc… Not the other way around. A Dacia is not a Citroen C3, I would have at least expected a partial refund, but it was 11pm already, my flight had been delayed and I didn’t have the time or energy to argue. I am left very dissatisfied and will post the same review on Booking unless they take steps to rectify this situation.

It’s my honeymoon and the last thing I need is a subpar car and a negative experience

The thing is they know they have the upper hand because you don’t want to waste time arguing with them during your holiday.

I forgot to mention THEY CHARGED ME 120 euros for using a DEBIT card instead of a credit card AND 60 euros because of “late pickup” yes my flight was delayed, it is out of my control and I don’t see how they would loose money with a later pickup. I could understand for a late restitution of car. Unfortunately all we have as customers is to warn other customers to avoid companies such as Carwiz, they will lure you in with cheap prices then add 50% on top and there is nothing you can do. I am extremely unhappy with your service and I hope others will post their experience here too

Great service, very proffessional staff, easy process. Giannis was particularly helpful. Would highly recomend

Scam

Paid for car hire and they refused to give us the car. Have had to contact police and bank to try and get money back.

We had CarWizz rental included as part of our package holiday. It wasn’t until the week before going that I checked the car provider (usually it would be a ‘big name’ like Hertz) and read reviews of CarWizz. Upon reading the reviews, I had a bit of a panic about how the car rental process would be. We considered renting with another company, but in the end we decided we’d stay with them and buy (for the first time ever!) the additional insurance for rental. The additional insurance was about €120 but gave us real peace of mind. The car wasn’t great - it came with scratches and the fuel tank wasn’t full, but the staff noted that for us. As we left we immediately got a tyre pressure warning. We asked staff to check, and they confirmed it was likely due to the heat and manually turned the warning off. We were therefore a little unhappy to wake up the next morning to a completely flat tyre!! Luckily the local garage were amazing and fixed the tyre for us for free (it had a screw in it) but we weren’t happy that we’d been allowed to drive away in an unsafe car.

Overall, we only actually drove the car on two days and it was perfectly serviceable (if a little noisy). Unfortunately we had a slight accident in the car where the bonnet ended up scratched - as we’d taken the additional insurance we were absolutely fine.

We would note that the girl who seems to be doing all the processing/hiring at Rhodes airport is great - polite, efficient and engaging.

Would we rent from them again? Not by choice, but if they ended up the provider as part of another package we’d definitely purchase the full insurance again.

DAMAGE CHARGED AFTER RETURN
CARWIZ MYKONOS from 07/07 to 11/07 I rented a small Panda. Upon return, the official was extremely hasty and made the report, finding the car in the same condition as on the day of collection. He did NOT give me a copy of the report, in fact, in extreme haste. About 2 hours after returning I received photos of alleged damage to the back seat, which we (there were 3 people) did not find before. The suspicion is that there was some minor damage to the back seat and they intended to replace the entire seat. I specify that I am 62 years old, I am extremely careful about the care of things and I have never damaged any car.
CARWIZ MYKONOS charged me the sum of € 200.00.
I may not even care about this charge because I have taken out full insurance coverage.
However, I want to tell my experience so that others do not incur "extortion" (I have no other terms" such as

Rude staff, very slow service and unhelpful throughout both picking up and dropping off.

Beware you will be charged €6.99 to clean the car no matter the condition you pick it up in. Make sure you take pictures all around the car inside and out before you leave the office.

I had an unbelievably awful experience with this car rental company. The car I received was filthy inside and out — crumbs, stains, and a terrible smell that made the whole drive miserable. It clearly hadn’t been cleaned or maintained properly. It also wrecked of marijuana smell. I expressed these concerns to the sales associate and she could not offer anything else

I was also charged $50 for different drop off and pick up location. I decided to drop off the car a day early at the same pick up location hoping there would be a refund of my $50. However, to make matters worse, when I expressed my dissatisfaction, the staff practically tried to blackmail me into leaving a good review in exchange for a minor discount. Completely unprofessional and shady!

You are spending the same amount of money to rent a car from Hertz, Sixt, Enterprise. Do not be fooled by the low price you see on Expedia as they still charge you triple that the day you pick up the vehicle.

A rental car should be clean, safe, and ready to drive — this one was none of those things. Save yourself the headache and rent from literally anyone else. I would give zero stars if I could.

DO NOT BOOK WITH CARWIZ CROATIA/ZAGREB.

This company are a bunch of lying thieves and take your money for nothing. When you have a problem with your car it takes them days to respond and don’t be fooled if they offer you a partial refund because they will actually charge you more. Our car had over 27 issues with it and then a mechanical issue. They offered to replace the car and meet us whilst we were travelling to drop it off on a 130km freeway in the middle of nowhere. Their staff (the one we dealt with) is just a born liar advising their customer service staff he offered us a car but we declined. This never happened. We were told there were no other cars available even when we showed him a perfectly good car next to ours. They rip tourist off and think because we don’t speak their language we don’t understand - they are in for a rude shock! Protect your hard earnt money and boom with reputable brands like Avis or Sixt

Easy handling, great pick-up service from and to the airport

Great service, very polite people.
Car is clean and well mentained!
5 stars, see you next time :)

Worst customer service I have ever received, so rude and unhelpful and wasted so much of our time. We ended up having to walk to our hotel.

I rent cars frequently, but my experience with Carwiz (Krakow Airport) was by far the worst.

After returning the vehicle (KIA Sportage) in perfect condition, I suddenly received an invoice for 950 PLN for alleged damage to the steel wheels. At the time of return, no damage was noted, no inspection was done in my presence, and I was not informed of any issues. A few days later, the charge was simply deducted from my credit card without consent or explanation.

I contacted Carwiz multiple times to dispute the charge and request evidence. Their customer service was slow, unhelpful, and evasive. I received no clear response or documentation. Once you raise an issue, they basically stop responding.

This feels like a scam tactic to extract extra money from customers. I strongly advise future renters to take thorough photos and videos of the car and get a signed return confirmation from staff.

I will never rent from Carwiz again. Untrustworthy, unprofessional, and absolutely not customer-focused.

Rude staff and unauthorised payment on credit card. The staff at the rental office were rude and dismissive and rushed through the rental process. An unauthorised debit was made on the credit card on the first day of rental and later passed off as a speeding fine with an admin fee of over €100 euro. On calling the office, the staff suddenly could not understand English and it took several emails to get a response. I do not recommend this company.