Casablanca Express Reviews 

876
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Once I was able to get through to a representative, my case was escalated to a manager who was exceptional at handling my concerns. I've read many of the negative reviews. I understand I'm working... See more

Rated 1 out of 5 stars

Complete scam of a company. Free 3 day trip. Mail us 100$ to start the process, 240$ for taxes and fees, and fill this voucher by hand. Wait 2 months responses only by mail. Itinerary finall... See more

Rated 1 out of 5 stars

We paid Casablanca Express Travel a $992 deposit for a confirmed Caribbean cruise on Jan 18, 2026. After weeks of ignored calls, our agent finally told us our cabin had been given away and the cruis... See more

Rated 1 out of 5 stars

If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then plea... See more

Company details

  1. Travel Agency

Information provided by various external sources

Casablanca Express has been helping millions of travelers make lasting memories for nearly 40 years. Our combination of quality service, travel value and exciting destinations has made our Los Angeles based travel agency a leader in the travel industry. Casablanca Express is the preferred travel agency for companies that require fulfillment services for a variety of travel packages. Casablanca Express humbly began in 1980 starting providing mid-week trips to Las Vegas, Lake Tahoe and Reno. Casablanca Express is proud to say we now provide travel services to 100,000 passengers annually. Casablanca Express travels to a variety of destinations including Orlando, Las Vegas, Hawaii, San Francisco, Catalina, Lake Tahoe, San Diego, Mexico and many more. Casablanca Express is partnered with several major airlines, hotels and cruise lines. We are renowned for our commitment to customer satisfaction. Casablanca Express specializes in blending world class customer service, experience and incredible travel value. These core company elements have made us a trusted travel partner in the industry for nearly 40 years.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

876 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(876)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Support

I want to thank Michelle for her support today! Thank you Michelle for taking the time to speak with me and offer me support with my certificate. Michelle was super helpful and a joy to speak to.
Thank you!
Narjes

March 4, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have had many unpleasant experiences…

I have had many unpleasant experiences with calling in and being hung up on. Michelle turned this around and was able to handle everything I needed in a very timely fashion. She provided me her direct line and returned my call same day. Thank you Michelle for your help and for turning around a frustrating situation.

March 4, 2020
Unprompted review
Rated 5 out of 5 stars

Pleasant, Easy, and Helpful!

I called in for my travel dates a little late (I had almost completely forgotten about it!) and I had spoken with Linda, who was super nice and helpful. She walked me through what to expect after picking a travel date and what I could do to help the process move as fast possible. Let me say, I was not expecting that level of pleasantness for this type of phone call and I was left feeling very optimistic for our vacation! :)

March 2, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service!

Linda gave such amazing customer service! Handled everything with care and really supported every question that was asked.
I'm one very happy camper. Thank you Linda and thank you Casa Blanca Express for everything you guys are Amazing!!!!!

February 28, 2020
Unprompted review
Rated 5 out of 5 stars

Nicole was extremely nice and very…

Nicole was extremely nice and very helpful. She answered all my questions and was able to guide me through each step I had to take in order to process my trip. Thanks Nicole you're a Rock Star!

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Michelle is the Best!

Michelle was amazing! She immediately help me with my issue, and fixed my problem with no questions asked. If you are calling for help, hopefully you get Michelle, or request her if you have that option. She made everything so much easier, and my day a little bit brighter!!!

February 24, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Nicole was helpful with me today

Nicole was helpful with me today. She was kind and caring about my tickets not arriving. She was able to look-up up my account and trouble shoot.

She helped me, gave me tickets and follow-ed with same hour.

Thank you Nicole keep up providing great customer service.

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I spoke with Nicole today regarding an issue with my email. She handled it very quickly and was very polite. Thank you Nicole

February 20, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Michelle - 5 Stars

Michelle helped me re-schedule my trip to the waterpark. My trip was originally not scheduled correctly by someone else. Michelle took the time to work with me and help me finalize my trip date. Thank you Michelle.

February 20, 2020
Unprompted review
Rated 5 out of 5 stars

Linda was really helpful!

Linda helped me schedule several trips and I have only good things to say! She was patient, kind, helpful and went out of her way to ensure this process was smooth. I would even say she made the process fun!

February 20, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

THANK YOU NICOLE

I don't usually write reviews but this time I will make an exception. THANK YOU Nicole for the exceptional customer service. You went above and beyond.

February 12, 2020
Unprompted review
Rated 5 out of 5 stars

Customer service representative Linda…

Customer service representative Linda was outstanding. I thought I was going to have to give up my vacation. Linda was very helpful and able to reschedule so I could still go on this vacation. Thank You, Linda

February 11, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look