Once I was able to get through to a representative, my case was escalated to a manager who was exceptional at handling my concerns. I've read many of the negative reviews. I understand I'm working... See more
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See what reviewers are saying
Complete scam of a company. Free 3 day trip. Mail us 100$ to start the process, 240$ for taxes and fees, and fill this voucher by hand. Wait 2 months responses only by mail. Itinerary finall... See more
We paid Casablanca Express Travel a $992 deposit for a confirmed Caribbean cruise on Jan 18, 2026. After weeks of ignored calls, our agent finally told us our cabin had been given away and the cruis... See more
If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then plea... See more
Company details
Information provided by various external sources
Casablanca Express has been helping millions of travelers make lasting memories for nearly 40 years. Our combination of quality service, travel value and exciting destinations has made our Los Angeles based travel agency a leader in the travel industry. Casablanca Express is the preferred travel agency for companies that require fulfillment services for a variety of travel packages. Casablanca Express humbly began in 1980 starting providing mid-week trips to Las Vegas, Lake Tahoe and Reno. Casablanca Express is proud to say we now provide travel services to 100,000 passengers annually. Casablanca Express travels to a variety of destinations including Orlando, Las Vegas, Hawaii, San Francisco, Catalina, Lake Tahoe, San Diego, Mexico and many more. Casablanca Express is partnered with several major airlines, hotels and cruise lines. We are renowned for our commitment to customer satisfaction. Casablanca Express specializes in blending world class customer service, experience and incredible travel value. These core company elements have made us a trusted travel partner in the industry for nearly 40 years.
Contact info
6300 Canoga Ave #550, 91367, Woodland Hills, United States
- 800-315-2065
- info@casablancaexpress.com
- casablancaexpress.com
1.6
Bad
876 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top Notch - Michelle
Michelle was great! Gave me above-and-beyond customer service... Thanks again, Michelle!
January 10, 2020
Unprompted review
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Linda’s The Best!
Linda was extremely helpful when it came to booking my Las Vegas trip! She was very informative about what to expect for the trip and super polite. Very happy to be helped by a fellow Canadian!
January 10, 2020
Unprompted review
Thanks Nicole!
First time traveler using Casablanca Express, and Nicole was very helpful and pleasant working me through setting things up for our upcoming trip!
Thanks!
January 10, 2020
Unprompted review
Excellent job Nicole!
Excellent job Nicole!
It's been always great to have a deal with Casablanca Express, but with Nicole it's even much better. Very nice, friendly and helpful person. Thanks a lot Nicole!
January 10, 2020
Unprompted review
GREAT CUSTOMER SERVICE!
I have two words to describe the way that the customer service representatives assisted me at Casa Bkanca Express; and those two words are KINDLY and TIMELY. THANKS CASA BLANCA EXPRESS.
January 8, 2020
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Nicole was very friendly and helpful
Nicole was very friendly and helpful. When I was in a bind and needed a schedule change, she accommodated me. Thanks so much!
January 7, 2020
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Nicole was great in extending the…
Nicole was great in extending the service to take my dates and put my preference for the cruise. This helps immensely when people call to get service.
January 7, 2020
Unprompted review
THANK GOD FOR MICHELLE at CASABLANCA…
THANK GOD FOR MICHELLE at CASABLANCA CUSTOMER SERVICE!!! SHE HEARD MY CRY and was able to HELP ME!!! GIVE HER A BONUS for finding a SOLUTION so QUICK!!! I thought it would take ((childbirthing time,,NOPE NOT EVEN 1 CONTRACTION)) THANK YOU SOOOO MUCH,,I REALLY NEED A TRIP!!!!
January 7, 2020
Unprompted review
One happy customer 😃
Linda provided excellent customer service today. I called in about my registered certificate, and she immediately started trying to resolve my issue. She was very friendly, accommodating, and eager to help. I am one happy customer who really appreciates the quality of customer service provided by Linda.
January 2, 2020
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The customer service was outstanding …
The customer service was outstanding The representative Linda was very helpful
January 2, 2020
Unprompted review
Linda was very helpful with my…
Linda was very helpful with my certificate.
January 2, 2020
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Linda has been wonderful in providing…
Linda has been wonderful in providing excellent customer service. She has gone above and beyond to accommodate me in dealing with your organization.
People like Linda make the absolute difference in dealing through out our day and navigate our issues in daily life.
Thank you Linda!
December 30, 2019
Unprompted review
Wonderful experience booking with Linda…
Wonderful experience booking with Linda today! She was very helpful and went the extra mile to assist us! So excited for our cruise!
December 26, 2019
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Friendly and Great customer service
Great customer service. I spoke to Nicole and she was pleasant and friendly. Looking forward to our trip.
December 19, 2019
Unprompted review
Friendly service
Nicole was able to answer all my questions in a timely and friendly manner. It was great to be treated with care.
December 19, 2019
Unprompted review
Nicole was really helpful
Nicole was really helpful, knew the exact answer, and it only took a moment.
December 19, 2019
Unprompted review
Nicole was amazing
Nicole was amazing! She listened and was understanding to my needs. Thank you!!
December 19, 2019
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Nicole was very helpful and kind
Nicole was very helpful and kind, but the Welks resort neglected to tell me there was a substancial fee for the FREE gifts.
December 18, 2019
Unprompted review
Nicole was helpful in confirming a…
Nicole was helpful in confirming a physical address for me as I cannot overnight something to a PO BOX. Thanks.
December 18, 2019
Unprompted review
very helpful!
Nicole was very helpful in changing our vacation plans. Thank you Nicole!
December 18, 2019
Unprompted review
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