Once I was able to get through to a representative, my case was escalated to a manager who was exceptional at handling my concerns. I've read many of the negative reviews. I understand I'm working... See more
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See what reviewers are saying
Complete scam of a company. Free 3 day trip. Mail us 100$ to start the process, 240$ for taxes and fees, and fill this voucher by hand. Wait 2 months responses only by mail. Itinerary finall... See more
We paid Casablanca Express Travel a $992 deposit for a confirmed Caribbean cruise on Jan 18, 2026. After weeks of ignored calls, our agent finally told us our cabin had been given away and the cruis... See more
If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then plea... See more
Company details
Information provided by various external sources
Casablanca Express has been helping millions of travelers make lasting memories for nearly 40 years. Our combination of quality service, travel value and exciting destinations has made our Los Angeles based travel agency a leader in the travel industry. Casablanca Express is the preferred travel agency for companies that require fulfillment services for a variety of travel packages. Casablanca Express humbly began in 1980 starting providing mid-week trips to Las Vegas, Lake Tahoe and Reno. Casablanca Express is proud to say we now provide travel services to 100,000 passengers annually. Casablanca Express travels to a variety of destinations including Orlando, Las Vegas, Hawaii, San Francisco, Catalina, Lake Tahoe, San Diego, Mexico and many more. Casablanca Express is partnered with several major airlines, hotels and cruise lines. We are renowned for our commitment to customer satisfaction. Casablanca Express specializes in blending world class customer service, experience and incredible travel value. These core company elements have made us a trusted travel partner in the industry for nearly 40 years.
Contact info
6300 Canoga Ave #550, 91367, Woodland Hills, United States
- 800-315-2065
- info@casablancaexpress.com
- casablancaexpress.com
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Hasn’t replied to negative reviews
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Nicole was very friendly and helpful…
Nicole was very friendly and helpful booking my trip!
Customer service was great especially…
Customer service was great especially Linda she helped me out by waiving my fees and helping me book my trip to Hawaii I wish more customer service reps were just as nice and understanding as she was thanks a lot for making my day. Look forward to talking to Linda in the near future .
Nicole was very helpful...as everyone has been
We've had an excellent experience so far; everything has gone just as we were told it would. I spoke with Nicole today, who was super helpful and friendly. Thanks!
Nicole was so very helpful and…
Nicole was so very helpful and Friendly. I appreciate all she is doing for me. She really seems to care - great customer service!!
Nichole was fantastic
Nichole was fantastic, she answered all my questions very quickly
I just want to thank linda in the…
I just want to thank linda in the customer service dept. She was very helpful, courteous, returned phone calls in a timely matter and very understanding with booking our dates. I would highly recommend Linda in the Casablanca Express department.
I can’t express how appreciative I am…
I can’t express how appreciative I am of Linda!!! I called to reserve both my certificates only to find out that accounting didn’t apply my cleared check to one of my certificates. Linda handled everything! Instead of passing it off to accounting to figure it out she ensured everything was processed correctly and did it soooo fast. She said 24 hrs but called back only a few hours later to help me reserve my dates for both certificates!! She was fantastic!
Linda was awesome
Linda was awesome! She answered all my questions with ease and provided an alternative solution that I'm pleased with. Her customer service was excellent!
Linda was very helpful and was able to…
Linda was very helpful and was able to help me book my vacation when I can go. As a teacher we do not get time of but the summer and she was able to help me,
Loved the service I enjoyed my trip
Loved the service I enjoyed my trip. Linda was a great help on the customer service side. Thank you guys
Linda at Ext 7923 was FABULOUS!!
Linda at Ext 7923 was FABULOUS!!! Not only did she give great customer service over the phone, she mailed me the form I needed completed as much as she could on her end and then called me the day she received it back to confirm it didn’t get lost in the mail. I have a traumatic brain injury and having someone have patience with me fumbling around directions and then go above and beyond to ensure things were done correctly was awesome. Dear Casablanca Express... GIVE LINDA A RAISE! She made me want to bypass ever trying to book a trip on my own ever again and only use your services.
Such great experience
Such great experience! We were at the tail end of our year cutoff to book our trip and Linda our customer service rep was able to help extend our trip beyond the year being that we are teachers and it is so hard to take vacation on dates other then holiday or spring break. Love love! Thank you for being so flexible with us!
A GREAT Customer Service Agent
LInda was a very attentive and caring costumer service agent. Very helpful with all of my needs. I appreciate her calling me back quickly and giving me and my concerns peace of mind.
I have been talking with Nicole about…
I have been talking with Nicole about not receiving an email from Casablanca Express.. She did a great job helping me get the email straighten out. Thank you Nicole for doing a Super job.
Linda was extremely helpful and…
Linda was extremely helpful and accommodating.
Linda was super helpful!!
Linda was super helpful helping me navigate through the process! I’m really excited that I’ve already set a date and am ready to head to my destination in a few months! 😍
Linda
Linda, made my experience with Casa Blanca the greatest. She was a great help with her excellent customer service. Thank you Linda
Linda had the best customer service!
Linda did an amazing job! Her customer service skills were fantastic. She was so friendly and professional from the moment I answered the phone until the end of the call.
SEAN WAS SO AWSOME
SEAN WAS SO AWSOM! HE REALLY TOOK CARE OF US AND BTW ITS OUR ANNIVARSARY TODAY SO AGAIN THANK YOU SOOOO MUCH LOOK FORWARD TO OUR MINI GETAWAY<3
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