Casablanca Express Reviews 

876
TrustScore 1.5 out of 5

1.6

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Rated 5 out of 5 stars

Once I was able to get through to a representative, my case was escalated to a manager who was exceptional at handling my concerns. I've read many of the negative reviews. I understand I'm working... See more

Rated 1 out of 5 stars

Complete scam of a company. Free 3 day trip. Mail us 100$ to start the process, 240$ for taxes and fees, and fill this voucher by hand. Wait 2 months responses only by mail. Itinerary finall... See more

Rated 1 out of 5 stars

We paid Casablanca Express Travel a $992 deposit for a confirmed Caribbean cruise on Jan 18, 2026. After weeks of ignored calls, our agent finally told us our cabin had been given away and the cruis... See more

Rated 1 out of 5 stars

If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then plea... See more

Company details

  1. Travel Agency

Information provided by various external sources

Casablanca Express has been helping millions of travelers make lasting memories for nearly 40 years. Our combination of quality service, travel value and exciting destinations has made our Los Angeles based travel agency a leader in the travel industry. Casablanca Express is the preferred travel agency for companies that require fulfillment services for a variety of travel packages. Casablanca Express humbly began in 1980 starting providing mid-week trips to Las Vegas, Lake Tahoe and Reno. Casablanca Express is proud to say we now provide travel services to 100,000 passengers annually. Casablanca Express travels to a variety of destinations including Orlando, Las Vegas, Hawaii, San Francisco, Catalina, Lake Tahoe, San Diego, Mexico and many more. Casablanca Express is partnered with several major airlines, hotels and cruise lines. We are renowned for our commitment to customer satisfaction. Casablanca Express specializes in blending world class customer service, experience and incredible travel value. These core company elements have made us a trusted travel partner in the industry for nearly 40 years.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

876 reviews

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No recent history of asking for reviews

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1.6

All reviews

(876)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was great especially…

Customer service was great especially Linda she helped me out by waiving my fees and helping me book my trip to Hawaii I wish more customer service reps were just as nice and understanding as she was thanks a lot for making my day. Look forward to talking to Linda in the near future .

December 17, 2019
Unprompted review
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Rated 5 out of 5 stars

I just want to thank linda in the…

I just want to thank linda in the customer service dept. She was very helpful, courteous, returned phone calls in a timely matter and very understanding with booking our dates. I would highly recommend Linda in the Casablanca Express department.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

I can’t express how appreciative I am…

I can’t express how appreciative I am of Linda!!! I called to reserve both my certificates only to find out that accounting didn’t apply my cleared check to one of my certificates. Linda handled everything! Instead of passing it off to accounting to figure it out she ensured everything was processed correctly and did it soooo fast. She said 24 hrs but called back only a few hours later to help me reserve my dates for both certificates!! She was fantastic!

December 11, 2019
Unprompted review
Rated 5 out of 5 stars

Linda was awesome

Linda was awesome! She answered all my questions with ease and provided an alternative solution that I'm pleased with. Her customer service was excellent!

December 10, 2019
Unprompted review
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Rated 5 out of 5 stars

Linda at Ext 7923 was FABULOUS!!

Linda at Ext 7923 was FABULOUS!!! Not only did she give great customer service over the phone, she mailed me the form I needed completed as much as she could on her end and then called me the day she received it back to confirm it didn’t get lost in the mail. I have a traumatic brain injury and having someone have patience with me fumbling around directions and then go above and beyond to ensure things were done correctly was awesome. Dear Casablanca Express... GIVE LINDA A RAISE! She made me want to bypass ever trying to book a trip on my own ever again and only use your services.

November 22, 2019
Unprompted review
Rated 5 out of 5 stars

Such great experience

Such great experience! We were at the tail end of our year cutoff to book our trip and Linda our customer service rep was able to help extend our trip beyond the year being that we are teachers and it is so hard to take vacation on dates other then holiday or spring break. Love love! Thank you for being so flexible with us!

November 20, 2019
Unprompted review
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Rated 5 out of 5 stars

A GREAT Customer Service Agent

LInda was a very attentive and caring costumer service agent. Very helpful with all of my needs. I appreciate her calling me back quickly and giving me and my concerns peace of mind.

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

Linda was super helpful!!

Linda was super helpful helping me navigate through the process! I’m really excited that I’ve already set a date and am ready to head to my destination in a few months! 😍

November 8, 2019
Unprompted review
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Rated 5 out of 5 stars

Linda

Linda, made my experience with Casa Blanca the greatest. She was a great help with her excellent customer service. Thank you Linda

November 6, 2019
Unprompted review

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