Casa Cenina Reviews 

1,522
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and wide selection of hard-to-find cross stitch and embroidery materials, including specialty threads and fabrics. Reviewers consistently highlight the fast and swift delivery, with orders arriving quickly. Products are also noted for being securely and well-packaged, ensuring items arrive in excellent condition. People are very satisfied with the overall service, appreciating clear communication and prompt order dispatch. Many customers express consistent satisfaction, often stating they have been fully pleased with their purchases over time. Reviewers frequently mention their intention to continue ordering from the company, highlighting the reliability and overall positive experience.

What people talk about most

Product

Consumers find product quality to be consistently positive, with many reviewers expressing delight with their... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, often highlighting the team's knowledge,... See more

Order

Customers consistently report positive experiences with their orders, frequently praising the quick delivery... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality of fabrics,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

Not all products were available when I ordered them, but there was very clear communication about how long it would take before my order could be send. Order was wrapped well, and shipped fast. I love... See more

Company replied

Rated 5 out of 5 stars

I find great quality products that are not always available elsewhere. When I had a package that was not delivered, the aftersales service dealt with the delivery company and resent me my products wi... See more

Company replied



Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(1,522)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy with the beads when I get them

Happy with the beads when I get them. But find the postage very expensive. 15 euro is a lot

March 30, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you for your feedback, Elizabeth!
We’re really glad to hear that you’re happy with the beads you received, though we completely understand your concern about the shipping cost.
We always try to keep postage as fair as possible, but it can vary depending on carriers and destination. Your comment is very valuable and will certainly be taken into account as we continue working to improve the service.
We hope to see you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great products and fast shipping

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely beautiful! And in reality since there a 15 gorgeous patterns, the price per pattern becomes a great deal! Very happy with my purchase and the care taken to ship it in perfect condition.

March 30, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much, Susan, for taking the time to share your experience!
What a joy it is to read how much the design inspired you and led you to your purchase, and even more to know that everything arrived safely and in perfect condition.
We’re truly delighted that you’re happy with your choice and that the collection brings you such value and inspiration.
We hope it keeps sparking many beautiful stitching moments, and we’ll be very happy to see you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great experience.

A very pleasant webshop to buy from. Very reliable and a speedy delivery.

March 17, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you for sharing your experience, Natascha!
It’s great to know your order went through without issues and arrived quickly. Feedback like yours about a smooth and dependable service really means a lot to us.
We hope to see you again soon on Casa Cenina for more creative inspiration :-)
The Casa Cenina Team

Rated 5 out of 5 stars

My parcel arrived on time and I was…

My parcel arrived on time and I was very impressed with their service. Selection of embroidery and cross stick books is amazing. Highly recommend.

March 27, 2026
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Reply from Casa Cenina

Thank you very much for your kind feedback, Sylvie!
We’re really happy to know your order reached you on time and that you were pleased with the level of service. It’s also great to hear that you enjoy our wide range of embroidery and cross-stitch books.
We truly appreciate your recommendation and look forward to seeing you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

A Great Support and really fast answer…

A Great Support and really fast answer and delivery.

March 13, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you very much for your message, Mandy!
We’re really happy to hear that you appreciated both the support and the speed of our replies and delivery. It means a lot to us to know everything went smoothly for you.
We look forward to welcoming you again soon on Casa Cenina for your next creative projects :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Perfect!

Fast shipping and wonderful costumer service! My favorite place to order! :)

March 11, 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Leonie! 😊 We’re overjoyed to hear that our fast shipping and friendly service made your experience so pleasant. It truly warms our hearts to be your favorite place to order from!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Everything neatly packed

Everything neatly packed. Quick response to emails

March 11, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely feedback, Marion! ✨ We’re thrilled that everything arrived neatly packed and that our email replies were quick and helpful. Happy stitching and may your projects be full of color and joy! 🧵💛
The Casa Cenina Team

Rated 5 out of 5 stars

My favorite store

My favorite store! 😀

March 11, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Mihaela! We’re thrilled to hear that Casa Cenina is your favorite store 😀. It’s wonderful to know our products and service make your creative projects even more enjoyable!
The Casa Cenina Team

Rated 5 out of 5 stars

Great service

Great service, very helpful. Wonderful designs and materials.

March 17, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your kind review Joanna! We’re so happy to hear that you found our service helpful and that you loved both the designs and the materials. It’s always a pleasure to know our products can inspire your creative projects :-)
We hope to see you again soon for more stitching inspiration!
The Casa Cenina Team

Rated 5 out of 5 stars

Fast shipping

March 5, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your 5-star review, Hronn! We’re thrilled that your order arrived quickly. We truly appreciate your support and hope your new items bring plenty of joy to your creative projects!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very happy with the service I received…

Very happy with the service I received pleased with product.

March 13, 2026
Casa Cenina logo

Reply from Casa Cenina

It’s a real pleasure to read your feedback, Rose! We’re so glad that both the service and the product met your expectations. Knowing that you’re happy with your purchase means a lot to us, and we hope it brings you many enjoyable creative moments!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

prompt- nice packaging- will buy from…

prompt- nice packaging- will buy from here again

March 13, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review Anna, and for the 5 stars! We’re really happy to hear you appreciated the packaging and the prompt service. It means a lot to us that you’d choose to shop with us again, and we hope your purchase brings you plenty of joy in your creative moments!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your fantastic review and your 5 stars, Daniela! 😊 We’re delighted to hear that our customer service continues to meet your expectations. Your support and trust mean the world to us! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Thank you for the extremely fast…

Thank you for the extremely fast delivery annd excellent product!

March 11, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your wonderful review, Milena! 😊 We’re thrilled that your order arrived so quickly and that you’re happy with the product. It’s always a joy to know our products are helping bring your creative ideas to life! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, everything arrived in good condition and with no problem whatsoever! I am very happy with my purchase :)

March 10, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you for your fantastic feedback, Stavroula! 😄 We’re so happy everything reached you quickly and in perfect condition. Knowing that your purchase brought you joy really makes our day! We can’t wait to see what you create with it. ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Really great service

Really great service. I received my products very promptly after I ordered them.

February 23, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Andrea! 😊 We’re thrilled to hear that you received your products promptly and that our service met your expectations. It’s always a pleasure to support your creative projects! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

very content

Everything was fine, no problem whatsoever,I'm very pleased to work with that helpful little gadget.

February 25, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you for your lovely review Hanne! We’re so happy to hear that everything went smoothly and that you’re enjoying working with your helpful little gadget. It’s always a pleasure to know it’s making your creative time easier and more enjoyable! 😊
The Casa Cenina Team

Rated 2 out of 5 stars

I regret leaving a glowing review

I regret leaving a glowing review. The customer must understand that any duties are NOT included in the shipping--and shipping was double the price of the item purchased. Then, I received the duties charges, and now, shipping and duties amounts to 3 times the amount of the item ordered. The date is not a joke!!

March 13, 2026
Unprompted review
Casa Cenina logo

Reply from Casa Cenina

Hi and thanks for your review.
As immediately explained to you when you emailed to us yesterday and as clearly stated on our website (we emailed you the link), all countries can apply customs duties, which do not depend either from us or from FedEx or any other carrier delivering your parcel, unfortunately. .
What you paid was displayed both in the shopping cart, before you checked out confirming your order, and in the order confirmation email you received and nowhere it was stated that this included customs duties, because we're not responsible for them. So, it's not that a "customer must understand that any duties are not included in the shipping" it is simply that it is clearly mentioned on our website.
Thanks and best regards.

Rated 5 out of 5 stars

Fast shipping

March 2, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your 5-star review, Marie! We’re thrilled that your order of the 15 ABÉCÉDAIRES fleuris au point de croix arrived quickly and met your expectations.
We hope these beautiful cross-stitch designs bring lots of joy and inspiration to your projects!
The Casa Cenina Team

Rated 5 out of 5 stars

Anchor Mouliné Neon Pink 0105

I received very courteous and prompt service. I'm so happy I was able to purchase this embroidery thread. Thank you!

February 28, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your wonderful review, Megumi! 💖 We’re so happy that you were able to get your hands on the Anchor Mouliné Neon Pink 0105. It’s such a vibrant color, perfect for adding a pop of brightness and fun to all your embroidery projects. We’re also thrilled that our service met your expectations! Courteous and prompt is exactly what we aim for! May your stitching time be full of joy, creativity, and a little sparkle with every thread. ✨🧵
The Casa Cenina Team

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