Case Furniture Reviews 

381
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

The glass top on my Covet desk has just exploded, after 3 years. Case tell me that this is a known hazard of toughened glass, so it’s obviously my fault for buying a product which is dangerously unsaf... See more

Company replied

Rated 2 out of 5 stars

Bought a bed and a few other things. Unfortunately, I am pretty underwhelmed with the service overall. The experience did not match those of other brands that sell similar, design-focused, aspirationa... See more

Company replied

Rated 5 out of 5 stars

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... See more

Company replied

Rated 5 out of 5 stars

Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(381)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely rug, looks elegant. Customer service excellent

Very helpful, Anna sent me 2 pics of the rug I was viewing as I was unsure of the colour.
Slight delay in delivery as going to Northern Ireland but Anna followed up the delivery company and rug arrived
within days
Very happy with the rug, exactly what I wanted,
and the service was very good.
Thank you Anna and Customer service team

February 18, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Dear Rosemary,

We're very happy to hear about your experience with our team, and hope you will enjoy your rug for years to come!

Best wishes,
The Case Furniture Team

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Rated 5 out of 5 stars

Great product from buying…

Great product and service from buying the guys who delivered the table and chairs were also excellent.

February 26, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Dear Andre,

Thanks for leaving a review! We're happy to hear about your experience with Case- we'll pass your compliments on to our delivery team. We hope you enjoy your furniture for years to come.

Best wishes,
The Case Furniture Team

Rated 5 out of 5 stars

Excellent service and product.

The company processed the order efficiently and speedily and kept me well informed of the dispatch and delivery schedule. The item was exactly as pictured, described and expected and arrived on time and appropriately packed.

February 6, 2023
Unprompted review
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Reply from Case Furniture

Dear Linda,

Thank you for leaving a review! We're glad to hear that you're happy with our products and service.

Best wishes,
The Case Furniture Team

Rated 5 out of 5 stars

Beautiful coat hooks

I bought two black Fin coat hooks for my hallway. They look really great - very modern and scandi. I actually see these coat hooks in trendy restaurants in the city where I live. They look just like the photos on the website and are high quality. One slightly unexpected thing was that the two I bought weren't identical in size; one was ever so slightly smaller. It's noticeable when you put the two next to each other, but only if you're looking for it. I was a little surprised by this given the price of the hooks - I'd expect them to be manufactured with a higher degree of precision. But as I said it's only noticeable if you're looking for it, and I'm still happy with my purchase. Where else can you find coat hooks this cool?

January 18, 2023
Unprompted review
Rated 3 out of 5 stars

Table came with a small dent

Table came with a small dent. Was well wrapped so must have been damaged on packing. Shame good service otherwise

February 11, 2023
Unprompted review
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Reply from Case Furniture

Dear Mark,

Thank you for leaving a review.

We are sorry to hear your table arrived with a small dent. If you would like to follow this up with us, please send us an email at sales@casefurniture.com and we will be happy to help.

All the best,
Case Furniture Team

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Rated 5 out of 5 stars

We were looking for a chair….

We were looking for a chair and tried Heals who in turn recommended Case Furniture. We went to their showroom in Clapham where the staff were extremely helpful. The chair was delivered to us in a few days and we are very pleased with the overall experience.

February 1, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Gerry,

Thank you so much for visiting our showroom, it was great to show you around.
We hope your chair serves you well for years to come!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

beautiful bedside tables

Our order for bedside tables was processed very promptly and we are delighted with the items. They are sturdy, well-constructed and roomy. The matt oak finish is exactly what I was looking for, although I would have like drawer as well as a shelf.
The order arrived exactly as notified and was very well packed.

January 15, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review! We are glad to hear you are happy with the design and quality of our furniture.

We will feedback your suggestion of a drawer to our product development team.

Hope to hear from you again in the future!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Fantastic service and beautiful

Fantastic service and beautiful, comfortable furniture. Couldn't ask for more.

January 12, 2023
Unprompted review
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Reply from Case Furniture

Thanks for leaving a review Trudy!

We hope your Profile chairs serve you well for years to come.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Beautiful items

Beautiful items, delivered really quickly and kept up to date at every step

January 1, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Kelly,

We are really pleased to hear you are happy with our products and our service.

All the best,
Case Furniture Team

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Rated 5 out of 5 stars

Case Furniture beautiful furniture-We purchased a beautiful oak side table…

We purchased a beautiful oak side table from Case Furniture and not only are we delighted by the product we found our dealing with this company to be smooth and hassle free. We will certainly look to this company again for other pieces and would not hesitate to recommend them

January 26, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Janet,

Thank you for taking the time to leave this review.

We are glad you would recommend us, and hope to hear from you again in the near future. We hope your side table serves you well!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Good company

Everything was straightforward and efficient with my order. Good company to order from.

January 5, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Bethan,

Thank you for your review, its much appreciated :)

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great product, great service

They have well designed products and I bought a pepper/salt grinder as a present. It arrived via courier earlier than expected and my experience with the shop in terms of communication was excellent. When unpacked I was so pleased with how smartly it presented itself on the table as well as the grinding functionality which can sometimes be problematic and difficult to adjust. Can only recommend and was refreshing to have this hands-on service.

December 20, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for taking the time to leave a review, it is much appreciated. We are pleased to hear how happy you are with the Orb salt and pepper grinders, as well as the service you received.

We hope to hear from you again soon!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Excellent service

November 9, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for leaving a review!

All the best,
Case Furniture Team

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Rated 5 out of 5 stars

Beautiful table

Beautiful table. I highly recommend.

November 29, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for shopping with us!

We hope your Case table serves you well.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Tip Top Service

Great email communication from the sales team with clear delivery instructions and an attached invoice. Delivery was prompt and am delighted with the Mouro rechargeable light. Love its practical rotating lamp and its portable, sturdy steel frame.

November 28, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Claire,

Thank you for leaving a review. We will pass on your compliments to our lovely sales team.

We hope the Mouro lamp serves you well.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

There was a lot of range and choice of…

There was a lot of range and choice of quality and unique products. Easy to use website and fast delivery. Very happy with everything.

November 11, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving a review!

We hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We love our table and chairs from Case Furniture. We've had some of the items for 4 years now and they still look like they are new, very good quality. Thank you.

November 1, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for shopping with us again!

We are pleased to hear you had excellent service from start to finish.

All the best,
Case Furniture Team

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Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish, and a beautifully designed table that was actually in stock! The latter being important right now because, with so many global supply chain issues, many interiors retailers increasingly take payment before revealing the item you just ordered is not actually in stock as advertised but subject to a long lead time. And I rarely say this but the delivery too was great! Two guys delivered the table, set it up in position and removed all packaging. A great purchasing experience - I wouldn't hesitate to recommend Case Furniture.

November 12, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Penny,

Thank you for taking the time to leave a review. We are pleased to hear that you had a great experience buying from us. We will pass on your compliments to the delivery team.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

We ordered a Cross table and 6 chairs

We ordered a Cross table and 6 chairs. Table looks fantastic in our kitchen and delivery experience was super easy

October 20, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review!

We are pleased to hear your delivery experience was super easy. We hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Trove Boxes - Perfect!

We purchased several Trove boxes...perfect product for our shower room.

November 12, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review! We are pleased to hear the Trove boxes are perfect for your shower room.

All the best,
Case Furniture Team

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