Case Furniture Reviews 

381
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

The glass top on my Covet desk has just exploded, after 3 years. Case tell me that this is a known hazard of toughened glass, so it’s obviously my fault for buying a product which is dangerously unsaf... See more

Company replied

Rated 2 out of 5 stars

Bought a bed and a few other things. Unfortunately, I am pretty underwhelmed with the service overall. The experience did not match those of other brands that sell similar, design-focused, aspirationa... See more

Company replied

Rated 5 out of 5 stars

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... See more

Company replied

Rated 5 out of 5 stars

Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

381 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(381)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent design and service

Excellent design and service. A very helpful and knowledgeable sales team.

November 12, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review John!

We will pass on your compliments to the sales team.

All the best,
Case Furniture Team

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Rated 5 out of 5 stars

Superb company

Superb company. Excellent products, design and manufacturing quality. Excellent after-sales service. Isabel...you're a star !!

November 18, 2022
Unprompted review
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Reply from Case Furniture

Thank you for leaving us a review! We will pass on your compliments to Isabel.

All the best,
Case Furniture Team

Rated 4 out of 5 stars

We purchased an outdoor bench

We purchased an outdoor bench, which arrived recently, some months after placing the order so we have not had much opportunity to use it. The bench is as expected; everything proceeded smoothly with the sale and delivery.

October 24, 2022
Unprompted review
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Reply from Case Furniture

Thank you for leaving us a review!

We hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very quick response to questions and kept very well informed of delivery updates. Chairs are extremely well made and look fantastic.

October 12, 2022
Unprompted review
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Reply from Case Furniture

Hi Graham,

Thank you for taking the time to leave a review, we appreciate the feedback. We are glad that you had a great experience with Case.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great job

The guys turned up on time, were polite and friendly, did a great job, removed all the packaging and the furniture looks great. I would highly recommend

October 14, 2022
Unprompted review
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Reply from Case Furniture

Hi Paul,

Thanks for taking the time to leave this review. We're glad to hear that you are enjoying your furniture, and our delivery service did a great job.
Hope to hear from you again in the future.

All the best,
Case Furniture Team

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Rated 3 out of 5 stars

stools

I bought some stools that were made to order and after waiting 6 weeks for them to be delivered two of them were the incorrect colour, not sure how this happened if they were made to order, return transaction was not as smooth as it could have been.

November 2, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi David,

We are sorry to hear that the incorrect product was delivered and glad that we were able to resolve this through the retailer you purchased from. We hope you enjoy your products now that they have arrived.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great company to deal with

Great communications with Martha in customer service. Beautiful lamp, arrived well packed and on time.

October 13, 2022
Unprompted review
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Reply from Case Furniture

Hi Karen,

Thank you for your feedback, it is much appreciated. We will pass on your compliments to Martha.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great Furniture, helpful staff.

Very helpful staff organising shipping to Ireland. Very smooth purchase.

August 27, 2022
Unprompted review
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Reply from Case Furniture

Thank you for leaving this review! We're glad to hear you enjoyed our service, hope you enjoy your furniture.

Best wishes,
Case Furniture Team

Rated 5 out of 5 stars

Case Tri-Space stools

Ordered 4 Tri-Space stools, from order to delivery the service was excellent .

The stools are really well made and look great.

August 19, 2022
Unprompted review
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Reply from Case Furniture

Hi Daniel,

Thanks for leaving this review! We're happy to hear you enjoyed our service, and that you're enjoying the stools.

All the best,
Case Furniture Team

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Rated 5 out of 5 stars

Service was excellent

Service was excellent. We love the dining chairs and the external dining furniture. It's all looking great and feels very worth the cost.

August 19, 2022
Unprompted review
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Reply from Case Furniture

Hi Ian,

Thanks so much for taking the time to leave a review! We're happy to hear you had a great experience with our team, and that you're enjoying your furniture.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

I bought profile stools, profile chairs, cross extending dining table and covet desk

I bought profile stools, profile chairs a cross extending dining table and a covet desk all in oak.

The quality and design is just brilliant.

I had to wait a couple of months for delivery as I ordered during the sale, but it is really worth the wait as everything about the order and company was seamless.

SmartVan who delivered and assembled were also v good.

August 18, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks so much for taking the time to leave a review! We're happy to hear you had a great experience with our team, and that you're enjoying all our products- hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

First class service.

First class service.
I was so impressed with the communication and service from the company. Not just emails, but also telephone calls on delivery updates.
The table I ordered was exactly like the photos on the website. Good quality and installed with care by the “white glove service delivery company”.
Would definitely use this company again.
Item was the Dulwich Extending Walnut Large Table.

August 13, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks so much for taking the time to leave a review! We're happy to hear you had a great experience with our team and delivery, and that you're enjoying your table. Hope to hear from you again.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Amazing service from Case

Amazing service from Case. The furniture itself looks great in our garden, super stylish and practical and is surviving multiple summer parties really well! In terms of delivery and install, Martha and Anna were fantastic, they took a note of our requirements and made sure we were kept up to date. Arrived precisely on the day and time we booked and the team made it immediately usable for us. Thanks so much guys!

August 11, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Stuart,

Thanks for taking the time to leave this review! We're happy to hear you've enjoyed your outdoor furniture, and enjoyed our service- we'll pass your message onto Martha and Anna.

Hope to hear from you again in the future.

All the best,
Case Furniture Team

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Rated 5 out of 5 stars

great customer service

August 10, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for leaving this review! We're glad to hear you enjoyed our service, and hope to hear from you again.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great service , fantastic product !

I can’t fault the experience when buying a very nice ,outside dining table from the guys at Case furniture.
I was kept well informed throughout the purchase and they had no hesitation allowing a change to my order.
The Eos table was perfect and the exact style the quality I was hoping for.
Their two man team delivered and assembled the table after traveling up from London.
The guys were fantastic and could not have been nicer.
Refreshing to see such great service all round!

August 5, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Ross,

Thanks for taking the time to leave this review! We're glad you're enjoying your table, and are delighted to hear about your great experience with our service.
Hope to hear from you again in the future!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Just excellent

Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are even more beautiful than on the pictures on their webpage. In particular all the details that tell about the great craftsmanship and unique design down to the screws been a real surprise.

August 4, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Stephan,

Thanks for taking the time to leave this review! We're happy to know you've had a great experience with our team, you were a pleasure to communicate with. We're glad the shipping went smoothly. It's lovely to hear you value the craftsmanship of our products, and that you enjoy the chairs!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Great company with helpful staff. Would recommend and use again

July 30, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank your for the review, we're very happy to hear you had a great experience with our team and hope to hear from you again!
All the best,
Case Furniture Team

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Rated 5 out of 5 stars

outdoor chairs and side table

Ordered a pair of outdoor chairs and side table from Case Furniture. The quality of the furniture and its design is excellent. looks great and very comfortable. perfect addition to our balcony. Dealing with the staff at Case was a pleasure

July 26, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for leaving a review! We're happy to hear you had a great experience with our team, and that you're enjoying your outdoor furniture. Enjoy the rest of your summer!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Would definitely buy from Case again

Our stool is beautiful and in top quality - exactly as described. Customer was service and communication was excellent, and delivery was prompt.

July 4, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for leaving this review! We're happy to hear that you're enjoying the stool, and that you've enjoyed our service.
Hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great table and customer service

Lovely table, excellent build quality and we especially like the fact that you can hide the table extensions within the table...this was not possible on other tables of similar prices that we considered. Delivery service was great too, no complaints.

June 28, 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Joe,

Thank you for taking the time to leave this review! We are glad to hear you're enjoying your table.

All the best,
Case Furniture Team

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