I've really liked Casetify in the past when I had an iPhone. I didn't buy a Casetify case when I got my Samsung Z fold 7 because I saw no cases with a hinge protector. Now two broken cases later I'm b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a wide variety of cases and I know they're of high quality due to others in my circle having them. Navigating the website was a bit of a pain however as it never seemed to remember the phone... See more
I received my MagSafe phone case when expected. The MagSafe ring works perfectly, the print reproduction is excellent, and the case seems high-quality. The one thing I’m not crazy about aais that the... See more
Great products, really cool designs, is bit on the pricy side but i would rather get a product that is really durable like Castify products than getting something that isn't made that well.
Company details
- #19 of 27 best companies in Cell Phone Accessory Store
- #83 of 112 best companies in Electronics Store
- #95 of 118 best companies in Fashion Accessories Store
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
154K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am trying to get a refund for the…
I am trying to get a refund for the wrong size
case for my iPhone 14. I ordered iPhone pro
instead of plus. Your add says just call and
talk to a representative. There is no way to call a person. I just ordered the correct size.
I am a repeat customer.
May 1, 2026
Reply from CASETiFY
Hi there,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Thank you very much.
Regards,
Brooke @ CASETiFY
Bad Quality
I have contacted Casetify for many emails regarding my issue, no response at all!!!!!
Within the past six months, I have had four cases break, including replacement cases that were sent to me. Even the replacement case broke, which is extremely disappointing. A phone case is supposed to protect the phone and remain functional through normal use, but these cases have not been durable enough to serve their purpose.
At this point, this is no longer an isolated issue. Since multiple cases, including replacements, have failed in such a short period of time, I believe there is a serious quality problem with the product. If the quality is not reliable, these cases should not be produced or sold as protective phone cases.
May 1, 2026
Unprompted review
Reply from CASETiFY
Hello Yvonne,
We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it.
We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Brooke @ CASETiFY
I always buy from casetify and will…
I always buy from casetify and will continue the price is more but the quality is because of it. Ive had overpriced cases but not quality! I have never had an issue with any items I buy from casetify from phone cases, charm straps, lanyards etc. The return and exchange process is understandable too I made a mistake while ordering not checking and it was my fault but they remade the item all I had to do was pay for shipping which was fine after they shipped the item to me twice. Great customer service and quality!
May 1, 2026
Unprompted review
Love my custom cases but bring back the…
Love my custom cases but bring back the old fonts & placements!!!!
May 1, 2026
It's about the selling price
It's about the selling price, if it can be lowered a bit more will be very nice.
May 1, 2026
Thank you so much to Madelyn for the…
Thank you so much to Madelyn for the amazing help provided!!!
May 1, 2026
Unprompted review
Customer service is very difficult to…
Customer service is very difficult to get ahold of
July 3, 2025
Reply from CASETiFY
Hey Mary!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
This may happened to the technical issue we encountered with our system, resulting in the denial of your recent email/ message.
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Brooke @ CASETiFY
HORRIBLE
HORRIBLE! The worst customer service ever!!! NEVER shipped my order and refuse to give me a refund!
Won’t answer emails except for useless information! No way to call a human and actually get help! Took my money and never sent items! Sent 8 emails with no refund and NO response! NOT stopping till I get all my money back!
April 21, 2026
Reply from CASETiFY
Hey there!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
This may happened to the technical issue we encountered with our system, resulting in the denial of your recent email/ message.
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Brooke @ CASETiFY
Makes it easy to make cases of love ones we miss
Loved being able to make a case for my sons dad to have while he’s away
April 30, 2026
Fast shipping and sturdy case.
March 22, 2026
Trying to resolved the matter letting…
Trying to resolved the matter letting them know that the product has been quite the same thing with the same defect yet being push down by the customer service. Disappointing
February 27, 2026
Reply from CASETiFY
Hey Ramsey!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Brooke @ CASETiFY
issue with bumper loosening and…
issue with bumper loosening and instability of the stand
Regarding the iPhone case, there was an issue with bumper loosening and instability of the stand. The warranty period had already expired by a year.
The response to my inquiry was very fast, and the support was extremely friendly.
April 30, 2026
Unprompted review
The address shown on the delivery envelope
It’s a cool cell phone case! I like it very much. However, the address shown on the delivery is not exactly the same as I gave you. Fortunately, the postman knows me.(the postman literally knows everyone in our Neighbourhood.), so I can receive my ordered item.
Please make sure next time the address is exactly the same as I gave you. Thank you.
April 22, 2026
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