Cash App Reviews 27,514

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and efficiency for managing finances, including sending and receiving money, and appreciate its user-friendly interface. Many consumers find the payment process straightforward and quick, often noting the convenience of direct deposits and the ability to borrow funds when needed. People also value the various discounts and offers available, which help them save money on purchases, and praise the positive impact on their financial security. However, some customers also noted issues with account security, reporting unusual account activity and difficulties with resolution processes. A few other people also felt that the company's policies regarding personal funds were restrictive, particularly concerning withdrawal limits. Additionally, some reviewers experienced unexpected account closures or reductions in overdraft limits, leading to frustration and a lack of transparency.

What people talk about most

Application

Clients share positive opinions on the app, with many praising its convenience for daily finances, sending... See more

Payment

Reviewers mention positive feedback about payment, highlighting its ease and convenience for various... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use,... See more

Discount

People report positive experiences with discounts and savings. Many reviewers appreciate the regular deals,... See more

Price

Consumers find price to be positive. Many reviewers appreciate the ability to save money, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve had a really great experience using Cash App. It’s honestly made managing my money so much easier compared to dealing with a traditional bank. Everything is straightforward, quick, and super user... See more

Company replied

Rated 5 out of 5 stars

I didn’t know about the offers until our host at Too Golf informed me to click on it and it saved me $20 off my total at Top Golf. The experience was Fun and my family and I will definitely use look f... See more

Company replied

Rated 5 out of 5 stars

I've had cash app as my primary checking for 5 years now and it has come such a long way. Between the free overdraft coverage (w/direct deposit) and their "borrow" function CashApp has given me a sens... See more

Company replied

Rated 5 out of 5 stars

Cash app is the easiest fastest way to receive your funds through someone else or having your bank set up with them. They are just the best! Direct deposit is easy and fast getting money from one pers... See more

Company replied


Company details

  1. #9 of 28 best companies in Money Transfer Service
  2. #110 of 191 best companies in Financial Consultant

Information provided by various external sources

Instantly send money between friends or accept card payments for your business. Cash out to your bank instantly.


Contact info

  • Market Street 1455, 94103, San Francisco, United States

  • cash.app

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

5-star
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Rated 5 out of 5 stars

I love how easy it is to manage and…

I love how easy it is to manage and save my funds and have them so easily accessible

March 26, 2026
Unprompted review
Cash App logo

Reply from Cash App

That just made us smile, Eli! We’re glad you’re enjoying the app and appreciate you taking the time to leave this review. Don’t forget, we’re always here to help if you need us: https://help.cash.app/4byPcE7.

Rated 1 out of 5 stars

I have had CashApp for a few years but not no more

I have had CashApp for a few years. Never used it. Occasionally someone wants to send me money so I use it for that. I decided to try it out and sent money to it from my bank account. I sent $50 and it went thru pretty fast. Then I got a $3.00 service charge. Never gonna do that ever again. Once I use up the $50, I'm gonna get rid of it.

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

This is not the experience we want for you, Robert. We understand how inconvenient it is when you see a charge you weren't expecting. We'd like to know more about what happened here. Mind sending our team a message, so we can make sure you are getting taken care of? http://help.cash.app/3128.

Rated 5 out of 5 stars

Useful easy to use recommend to everyone

Useful easy to use recommend to everyone

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you so much for your kind words, Josephine! If you have any questions or need any assistance in the future, please don't hesitate to reach out to us through any of these channels: https://help.cash.app/3128.

Rated 5 out of 5 stars

Cash app is the BEST 👌

Cashapp is the best..they let u borrow when u need it & make sending money to ppl so convenient ☺️

March 25, 2026
Unprompted review
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Reply from Cash App

Thank you so much for your positive review, Stephanie! We're happy to know that you find Cash App convenient. If you ever need any assistance, please don't hesitate to reach out through any of these channels: https://help.cash.app/3128.

Rated 5 out of 5 stars

Cash App is simple to use

Cash App is simple to use. Transfer money/receive money. Many offers. Games,cash pools. Borrow money. Highly recommended. Cash App has so much than other similar apps.

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you so much for taking the time to provide us with this great feedback, Amy. We are happy to know that you are enjoying Cash App! Keep in mind that we're just a message away in case you need our help: https://help.cash.app/3128.

Rated 5 out of 5 stars

Very good!!

March 25, 2026
Unprompted review
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Reply from Cash App

We appreciate your review, thanks for sharing this with us, Malachi! If you ever need our assistance, you can contact us directly with this link: https://help.cash.app/3128.

Rated 5 out of 5 stars

Fast reliable everything is clear and…

Fast reliable everything is clear and set there to understand at your finger tips

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

We love hearing this, Brenda! Thank you so much for the kind review. If you ever need us, feel free to reach out to us here: https://help.cash.app/40YqXsV. We’ll be glad to help.

Rated 5 out of 5 stars

Love it

Love it. Cash App has more benefits than most think.

March 4, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi there, we're glad to hear you're loving your experience with the app! Thank you for the review. If you ever need us, you can contact us here: https://help.cash.app/4bSwtlW.

Rated 5 out of 5 stars

The discount

The discount

March 24, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi there, we'd like to know more about what exactly you're referring to. Mind sending our team a message, so we can make sure you are getting taken care of? https://help.cash.app/3128.

Rated 5 out of 5 stars

It so easy to navigate through it and I…

It so easy to navigate through it and I had great time

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

We're very happy to know you're enjoying Cash App, Gabrielle. We appreciate your feedback, so we can keep giving you the best experiences! If you need us, you can find all the different ways to contact us here: https://help.cash.app/3128.

Rated 1 out of 5 stars

Trashy company

Trashy company. They rejected my income tax return check and closed my account and refused to tell me why or let me speak to a supervisor and I've been banking with them for 5-6 years. Run!!! Hotels and car rental companies do not accept them as a form of payment for a reason. Customer service reps not in the u.s. and they will refuse to escalate a call

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hello Jamia, we definitely understand how inconvenient it can be to have your account closed. You can learn more by checking out this article: https://squ.re/cashapptos. We'd like to take a closer look. You can find the different ways to reach out here: https://help.cash.app/4uQcHQz.

Rated 5 out of 5 stars

I have no problem with Cash App it’s…

I have no problem with Cash App it’s one of the best online banking experience I’ve had

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thanks for the kind post, Kevin. We are glad that you are having a great experience with Cash App. If you have questions or need help, you can reach out through our contact options here: https://help.cash.app/3128.

Rated 1 out of 5 stars

Targeting only me not allowing me to change my profile last name

Update - you see, they can't even understand English. I already stated exactly what the problem is, and all they want to do is waste my time.

This is what they did last time and all they did was refuse to let me change my profile last name.

They get paid to waste our time, I do NOT get paid to waste my time.

TERRIBLE

They are targeting me by not allowing me to change my profile last name when everyone else can edit it. I just spoke to someone else who can change his with no problem. It's not greyed out. Same with someone else I spoke to early today. He said he's able to change it too.

Twice I've contacted them and twice they have just copied generic text and won't help. And they treat me as if I'm some scammer just because I don't want the entire world to see my full name. So they are a dangerous company if they force you to divulge your last name to strangers who are kind and giving you money.

The first time they closed down ticket when I wasn't even done talking and that was a supervisor.

Second time the same lies that I can't change it AND they REFUSE to explain why others are allowed to and I'm not.

Why am I being targeted???

TERRIBLE!

February 10, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hello there, thanks for the feedback. The safety of your information is a top priority to us, so we take a number of steps to make sure your account is secure. That being said, we'd like to better understand the issue you're experiencing. Mind sending our team a message, so we can make sure you are getting taken care of? Please reach us out, so we can have a second chance to provide support: https://help.cash.app/4maDZxn.

Rated 5 out of 5 stars

I love this app

I love this app. It covers everything I need to do and giudes me every step of the way

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

We are so glad to hear that you are loving Cash App, Sarah, and we appreciate you taking the time to provide this feedback. Don't forget we're always here to help if you need us: https://help.cash.app/3NqMQhv.

Rated 5 out of 5 stars

Gave 5 stars so people see this!!!

Everything was super simple and in terms that were easy to understand, instead of a bunch of legal or financial jargon that I don’t understand. It was a smooth process that was quick and straightforward. I’ve been using CashApp for several years since the app first became popular when it was launched, and I’ve never had any problems with them. If something arose that was questionable, CashApp was prompt and direct about resolving anything that came up and has always ensured that my money is in safe hands. I wish they were considered a “real” bank and accepted on platforms like Plaid for connecting banking and savings account information, because I’ve used CashApp as my main banking system for many years. They have always been fantastic, simple to understand, offer great services and bonuses, and I can even create & manage an account for my child to help teach him about money management and make sure he has what he needs when I’m not around, like if he’s short on lunch money or needs money for dinners or movies with friends. It has made sending and receiving payments to/from anyone who uses CashApp a total breeze, and it keeps a full record of all transactions both incoming and outgoing, and you can get an actual bank statement type of document for every month like you can a regular bank. It’s overall extremely convenient and secure (they have two-factor authentication and other ways of protecting your account and all of your personal information which is very important to me) and I wish it was accepted as a “real” banking institution instead of a prepaid card. I’m able to have my paycheck direct deposited and even file my taxes through CashApp, which I have never had any problems or breaches and has always been confidential and very easy to understand with a smooth and clear process. Plus now if you earn what they call “Green Status” then you’re eligible for even more benefits like cash advances and more cash-back options and percentages. It’s fantastic and I highly recommend it to everyone. And no, I wasn’t paid or rewarded in any way for this review, I’m doing it because I want to and in hopes that it will help push for CashApp to be more accepted among services like Plaid and other platforms used to connect banking information for financial services. This is my every day, real life, serious banking service and I want to stand up and fight for CashApp to be accepted across all platforms. I’ve been using CashApp since around 2013, it’s now 2026, get with the times, people!!

Also, to Plaid: ACCEPT CASHAPP ALREADY!!!

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

We’re so glad to hear you’re enjoying the app and appreciate you taking the time to leave this nice review, Jessica. If you ever need assistance, we’ll be here to help at: https://help.cash.app/3128. Have a wonderful day!

Rated 5 out of 5 stars

The ease of access for some ppl

The ease of access for some ppl. Not to mention it’s a nice banking experience

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you for this great rating, Paul. We are happy to see that you are having a great experience with Cash App. If you have questions or need help, you can reach out through our contact options here: https://help.cash.app/3128.

Rated 5 out of 5 stars

I like how I can get money easily from…

I like how I can get money easily from people when I need it

March 24, 2026
Unprompted review
Cash App logo

Reply from Cash App

It is amazing to hear you're receiving funds with ease using Cash App, Miles! Thank you for taking the time to leave this review. Feel free to reach out here: https://help.cash.app/4rSUa3e if needed.

Rated 5 out of 5 stars

I have had a really good out come with…

I have had a really good out come with Cash App square Bank but it doesn't connect my account to my card ending in 5194

March 1, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi there, Lisa. We appreciate your review and understand how important it is for you to link your card to your account. We wanted to note that it’s never a good idea to provide sensitive information, such as debit card details, over direct reviews. For your security, we’ve deleted the information provided in your review on our end. We recommend deleting this on your end as well. Please reach out to us so we can further assist with the issue you're experiencing adding your card. You can get in contact here: https://help.cash.app/4uS9Uqa.

Rated 5 out of 5 stars

I like the discounts I just think the…

I like the discounts I just think the percentage can be higher.

March 24, 2026
Unprompted review
Cash App logo

Reply from Cash App

We're glad to hear you like our offers and appreciate you sharing your feedback, Jon. We’re constantly adding new offers to bring fresh and exciting discounts to our customers. If you ever need us, you can contact us here: https://help.cash.app/4uYNzY7.

Rated 5 out of 5 stars

I have never had a single problem in a…

I have never had a single problem in a situation, transfer, transaction, purchase….nothing has always worked perfect for me!!!

March 24, 2026
Unprompted review
Cash App logo

Reply from Cash App

We love hearing this, Stevie! Thank you for taking the time to share your experience with us. We hope things continue to run smoothly, but if you ever need us, we are just a message away: https://help.cash.app/3PZJ1jT.

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