Cashco Financial Reviews

1,430

•

4.1

Non-Bank Financial Service

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers frequently appreciate the fast and straightforward process for obtaining short-term financial help directly from the comfort of their own homes without major complications. Many consumers note that staff members can be exceptionally knowledgeable, courteous, and responsive when assisting individuals throughout the various application stages, making the initial borrowing experience pleasant. Some reviewers were not happy with customer service, pointing out severe delays in communication, long waiting times, and completely unanswered phone calls or messages. Others also mentioned experiencing extreme difficulties when trying to reach someone for support or resolve unexpected concerns regarding their active loan balances.

What people talk about most

Payment

Reviewers express strong dissatisfaction and frustration regarding payment and withdrawal practices.... See more

Customer communications

People report negative experiences with contact, consistently describing communication as extremely... See more

Service

Users describe negative interactions with service, expressing frustration over communication delays and... See more

Response time

Clients share profound frustration regarding the prolonged response times and complete lack of communication... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently reporting severe communication... See more

Reviews shaping this summary

I went to check reviews before I received a call and was a little leary to follow through with it. I have to say that I couldn't be more impressed with my situation. I spoke to a girl named Irish. She... See more

Very friendly staff. Easy to work with

This company has helped me alot.Customer service is excellent.I have been a client for a few years.

I had recently reviewed a few months ago after their physical branches had closed. That fact plus having their new lending criteria deny my application after a long wait was frustrating. Anyway... See more

Company details

About Cashco Financial

Written by the company

Hi, We're Cashco.

We exist to provide relief today and hope for tomorrow.

Our mission is to make borrowing simple and supportive for everyone. We provide immediate, easy-to-access services—regardless of your credit history—because we believe in meeting you where you are today.

With a range of flexible loan options, we're the only personal finance company that's truly committed to helping underserved Canadians achieve better credit scores and brighter futures.

We practice responsible, judgment-free lending to empower underbanked individuals with the tools they need to improve their financial health and literacy.

We provide our services online and in 50 branches, supported by a dedicated team of over 200 employees focused on making our judgment-free financial solutions accessible to Canadians in need.

Contact info

4.1

Great

1K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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All reviews

(1,430)

85 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 4, 2025

Great

The best customer serviced

April 26, 2025

Reply from Cashco Financial

May 14, 2025

Hey Annette. Thank you so much for leaving a review!

May 4, 2025

Always friendly

Always friendly. Easy to get a loan.

April 30, 2025

Reply from Cashco Financial

May 14, 2025

Hey Tanya! Thank you for the review! Happy to hear it went smooth for you!

May 3, 2025

The personel

April 29, 2025

Reply from Cashco Financial

May 14, 2025

Hey Colin. Thank you so much for the review!

May 3, 2025

Excellent service

Great customer service very helpful and up front

April 22, 2025

Reply from Cashco Financial

May 14, 2025

Hey Omar! Thank you for the review. We super appreciate it!

May 3, 2025

Very happy with service and easy and…

Very happy with service and easy and fast application to get money 😃

April 29, 2025

Reply from Cashco Financial

May 14, 2025

Thank you for the review! Happy to hear with was quick and easy!

May 2, 2025

Horrid customer service

Horrid customer service. Got ostracized in an office of people.
Go elsewhere, that believes in quality delivery
High staff turnover. Starting to understand why.

January 24, 2025

Unprompted review

Reply from Cashco Financial

May 14, 2025

Good morning Patricia. Thank you for leaving a review. We value every review that comes our way. We are sorry to hear you had this kind of experience with us. Rest assured we will look into this and rectify where needed. Thank you

May 1, 2025

April 20, 2025

Reply from Cashco Financial

May 14, 2025

Hey John. Thank you for leaving a review. We appreciate you!

Apr 23, 2025

Great frontline help.

April 12, 2025

Reply from Cashco Financial

May 14, 2025

Hey! Thank you for leaving a review! We appreciate it!

Apr 23, 2025

Great at their job.

The patience and understanding of the financial representatives. Very good at understanding personal issues.

April 12, 2025

Reply from Cashco Financial

May 14, 2025

Hey Donna. Thank you for the review. Happy to hear that you were understood and we we able to help you.

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