Cashmo Reviews 

151
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

All in all, it’s a a bad casino site. Nobody reaches out to you if you win a big sum they just ignore you. They don’t let you redeem. They lock your redeem where you can’t even access it. I want 4600... See more

Rated 1 out of 5 stars

BEWARE this site is operated by the same people who run Mr Spin and Mfortune. Happy to let you deposit money but want an unreasonable amount of "proofs" before they'll let you make any kind of reasona... See more

Company replied

Rated 5 out of 5 stars

I had some free non deposit spins on this site, didn’t put a penny in came out with £160 after meeting there bonus wagering requirements and it went into my bank in about 3 days of me sending them pro... See more

Company replied

Rated 1 out of 5 stars

Won £503. Withdrew £200 as it wouldn't let me withdraw more than that. Received £50 and have been told the remaining £150 has been void!!! Absolutely ridiculous, it clearly stated cashable amount, no... See more

Company replied

Company details

  1. Online Casino or Bookmaker

Written by the company

Cashmo Casino is all about exciting original mobile slots games, great free casino bonuses and top mobile gaming! Join us and let the fun begin.


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1.7

Bad

TrustScore 1.5 out of 5

151 reviews

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1.7

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(151)

1 review in the last 12 months

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Rated 1 out of 5 stars

Will not allow me to withdraw money…

Will not allow me to withdraw money that i deposited, even after sending drivers license, bank statements, phone bills and utility bills, they're total scammers! Avoid this site at all costs

December 5, 2020
Unprompted review
Cashmo logo

Reply from Cashmo

Hi Perry,
Sorry to hear this. During the lifetime of the account some players will be asked to provide us with ID, which will be matched against the details registered to your account. This is so we can ensure we are paying the funds to the right person. Should you require any assistance our Contact Centre team are available by calling 01384 885040.
All the best,
Cashmo

Rated 5 out of 5 stars

Won Monday on Friday got a text on…

Won Money on Friday got a text on Monday to say it had processed and my money was in this morning (Tuesday) so very good!

November 30, 2020
Unprompted review
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Reply from Cashmo

Hi Annie,
Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/CashmoCasino/
Best wishes,
Cashmo Casino

Rated 1 out of 5 stars

This company steal your money I had…

This company steal your money I had tried to withdraw 50 pound sent my I'd never received money now it's disappeared scum bags

November 27, 2020
Unprompted review
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Reply from Cashmo

Hi Stephen,
We are sorry to hear this.
Unfortunately we cannot access accounts on this platform, please contact our support team so they can assist you with this query. Our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.
All the best,
Cashmo

Rated 1 out of 5 stars

A week later and still waiting for my withdrawal to be processed

Had the account open for over a year probably more been depositing alittle bit here and there with no issues. But now that I’ve tried to withdraw a small amount I’m having to jump through hoops for them. Withdrew £170 a week ago now and still not been processed so much for processed within one working day. 3 days after I withdrew it I got in touch ask about the status of my withdrawal to be told I needed to send of ID so I did and got told that was everything they needed, a day later still no text to say it’s been processed so I got in touch again said they needed further information so sent it off. Got a text at 1am Saturday to say they’ve recieved my ID but nothing about my withdrawal. So still waiting. Everytime I go on live chat I wait ages and go round and round in circles before getting any sort of response about my issue. I have never used such a poorly run casino site. I’m sorry but surely the ID should be requested when the account is opened not after a year or so especially if you’ve been depositing here and there they are quick to take your money but soon as you want to withdraw they make it as difficult as possible. It certainly shouldn’t have to wait over a week before it’s even processed safe to say I’ll be closing my account once I receive my withdrawal

November 8, 2020
Unprompted review
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Reply from Cashmo

Hi There,
We are sorry to hear you are unhappy with the identification request.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 885040.
Best wishes,
Cashmo

Rated 1 out of 5 stars

Garbage

Only just joined this site, first thing is them bonus wheel of fortune spins are bull they don’t even try entice you in, I got upto £18 off the wof then one straight decline to a deposit screen getting shoved in your face, listen not a chance am I putting any deposits into the site, after the bonus money got scranned within minutes, no thank you 🖕🏻

October 22, 2020
Unprompted review
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Reply from Cashmo

Hi There,
We are sorry to hear you are unhappy with our bonus scheme.
We do offer a generous bonus scheme, ranging from social media competitions, deposit and game of the month bonus, more information can be located on our website.
You can also visit our Facebook page where we do run weekly competitions where you can enter to win fantastic prizes and bonuses.
Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/cashmocasinomobile/
Best wishes,
Cashmo Casino

Rated 1 out of 5 stars

Fraudulent liars

Biggest rip off of a company. Happy to take your money & charge your phone bill but unwilling to pay out until your next bill a month down the line. I got informed that money would be available within 3 days when u contacted the company they had said they made contact about I'd when they haven't & that the wouldn't pay out until phone bill was paid 4 weeks later. Shower of pool

October 17, 2020
Unprompted review
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Reply from Cashmo

Hi Louise,
We are sorry to hear you are unhappy with the identification request.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 885040.
Best wishes,
Cashmo

Rated 1 out of 5 stars

Biggest online rip off casino I’ve ever…

Biggest online rip off casino I’ve ever played do not join or play at this casino or trust me you will lose lose lose I haven’t won anything in over a year my fault I should of realised I was getting ripped right off there idea of a big win is £1.80 lol be warned

September 15, 2020
Unprompted review
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Reply from Cashmo

Hi William,
Sorry to hear you are disappointed, unfortunately, wins can never be guaranteed, its all down to luck. We can assure you our games are not fixed and that we are a regulated casino, which means our games are independently tested before release & we use a random number generator to ensure fairness.
All the best,
Cashmo

Rated 1 out of 5 stars

What a scam won 1650

What a scam won 1650. 00 and because I have not made a deposit I can only claim 50

September 11, 2020
Unprompted review
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Reply from Cashmo

Hi Kathryn,
We are sorry to hear you are disappointed. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. Please see the terms and conditions below.
https://www.cashmo.co.uk/our-terms/terms-and-conditions/
For further assistance our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.
All the best,
Cashmo

Rated 1 out of 5 stars

Worst gambling site on net

Worst gambling site on net , unscrupulous blaggards site should be shut.
Really feel that gambling sites should have to hold a grade , to be displayed on there landing page, much like restaurants.
The score for cashmo and mfortune would be 0 , and thus stop more people being conned by unscrupulous bookmakers .

September 2, 2020
Unprompted review
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Reply from Cashmo

Hi Marston,
Sorry to hear you are disappointed, unfortunately, wins can never be guaranteed, its all down to luck. We can assure you our games are not fixed and that we are a regulated casino, which means our games are independently tested before release & we use a random number generator to ensure fairness.
All the best,
Cashmo

Rated 1 out of 5 stars

CASHMO DONT BOTHER!!!! So I won 600 in June had to send in…

So I won 600 in June had to send in every document of ID I had including a phone bill 20 odd screenshots and 12 calls later 5 weeks after winning I got the money. And just done it again I won 200 quid but I couldnt have it. I had to wager 4800 so at 10 quid spins , done that .finally got it transferred into cashable credit . I withdrawn £500 but.... after last time they assured me they had absolutely EVERYTHING short of my blood they needed to confirm I am who I am . LIES, another phone bill is required for August . My bill isnt due yet for another 2 weeks . They now want me to pay my phone bill early so I can show Im Infront with my bill and send proof before they send my my winnings... What the hell!!! I paid for the deposit with my bank a bank transfer how does that make sense??? ... WARNING DO NOT WASTE YOUR TIME OR MONEY . Thank god I didnt win anything bigger JOKE COMPANY

August 13, 2020
Unprompted review
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Reply from Cashmo

Hi Jenny,
We are sorry to hear you are unhappy, we do advise withdrawals will reach our processing team the next working day, you will then get a text message update as it could be additional information is required.

During the lifetime of the account some players will be asked to provide us with ID, which will be matched against the details registered to your account. This is so we can ensure we are paying the funds to the right person. Should you require any assistance our Contact Centre team are available 24 hours a day by calling 01384 886435, or you can request help from within your game menu.
All the best,
Cashmo

Rated 1 out of 5 stars

Like the people before me what a scam…

Like the people before me what a scam this site is after I've deposited and started winning then I was close, Ed me out of my account the next day.
So thay took my money then come up with a bullshi!! excuse to lock me out of my account

August 4, 2020
Unprompted review
Cashmo logo

Reply from Cashmo

Hi John,
We are sorry to hear this.
Please contact our support team so they can look into your query further, our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.
All the best,
Cashmo

Rated 1 out of 5 stars

If I could do 0, I would of

If I could do 0 I would of!! Do not play on this platform!!!

So I had a big win about 2 months ago and went through all security and was told I was going to get my money three weeks later nothing so I called in and they have a second team called the banking team who want to see your statements that you made the deposit of the card you already sent pictures in, so I sent in and had to do a water bill too,
I waited another week and nothing so I cancelled the withdraw and spunked the lot! So I thought do you know what let try again what a load of bullpoo, I won 5500k and had to withdrawn it all out in £200 pounds Instalments. Once again like last time had to send in bank statements and more id that I’ve already done it once so done it again and guess what they only payed me 1000 pounds out and I’m told you can have it in bits as they want to make sure it’s getting send to the right person your full of human poo I withdrawn it at all the same time your holding money and make it impossible to get your money out I will highlight these scammers

July 24, 2020
Unprompted review
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Reply from Cashmo

Hi Shaun
We are sorry to hear this, if you do feel you need some help with your gaming or spending, we have lots of responsible gaming tools available at
https://www.cashmo.co.uk/our-terms/responsible-gambling/


It’s not the case we won’t give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID.
This is fully outlined in our terms and conditions please see below:
https://www.cashmo.co.uk/our-terms/terms-and-conditions/

If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 885040.
All the best,
Cashmo


Rated 1 out of 5 stars

Trying to withdraw £200 from my account…

Trying to withdraw £200 from my account asked for id sent passport pic and letter from HMRC said the letter wasnt good enough .don't have anything else as my household bills are all in my partner's name .the money is not in my account as they said they were holding it . absolutely furious as it clearly has my name and address on the letter. Quite happy to take my money but as soon as I try to withdraw my winnings they ask for id .never experienced this before with any other site.

June 16, 2020
Unprompted review
Cashmo logo

Reply from Cashmo

Hi Lorna,
We are sorry to hear you are unhappy with the identification request.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 885040.
Best wishes,
Cashmo

Rated 1 out of 5 stars

Do not use this site they should be…

Do not use this site they should be banned odds of walking away with anything is very low.. shocking cashmo is should not be allowed to rip of people I call for company closure

May 24, 2020
Unprompted review
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Reply from Cashmo

Hi Grant,
Sorry to hear you haven't had much luck, wins are entirely random, so unfortunately, it can sometimes be the case that you have a losing run. All our games our independently audited to ensure fairness before release. We hope your luck improves.
All the best,
Cashmo

Rated 1 out of 5 stars

One of the worst casino sites ever

One of the worst casino sites ever. Only time I won was when I first joined, took weeks to get my money. Since then, I have no doubt put in more than I took out and have never even looked like winning. Had £15 in my account today, thought i'd remove it cos i'm a bit hard up, was told that I would have to wager about £3,500 to get any money out. What a joke. Do not go here people, there are much better. fairer sites out there.

April 24, 2020
Unprompted review
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Reply from Cashmo

Hi Mark,

Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At mFortune, this is 40x. There is no wagering requirements on players own deposits. Should you require any assistance our Contact Centre team are available by calling  01384 885040.

All the best,
Cashmo

Rated 1 out of 5 stars

Warning do not use this site Just…

Warning do not use this site Just fraudsters Rob me of £5000 Win and fob me off with £50 they seem to be Fobbing everyone off the £50 win no matter what they win they are always looking for excuses to not pay you you have been warned

April 21, 2020
Unprompted review
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Reply from Cashmo

Hi Karl,

We are sorry to hear you are disappointed. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. Please see the terms and conditions below.
https://www.cashmo.co.uk/our-terms/terms-and-conditions/

For further assistance our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.

All the best,
Cashmo

Rated 1 out of 5 stars

I won 109 pounds

I won 109 pounds, to which they said I could only have 50 pounds, which I didn't argue about as it was money for nothing,I sent 2 forms of ID,yet had a live chat today saying my payment hasn't even been processed yet.seems to me you will be very lucky if they pay out,they seem to try every way of not paying you.keep away just glad I never gave them a penny. Disgusting con artists.i understand you can only withdraw 50 pounds which I did out of the 109 I won.so where is the 50 pounds which you still owe me,taking along time.will keep people informed about if they do actually pay out what they rightly owe me.

April 17, 2020
Unprompted review
Cashmo logo

Reply from Cashmo

Hi Gerald,

We are sorry to hear you are disappointed.
We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. Please see the terms and conditions below.
https://www.cashmo.co.uk/our-terms/terms-and-conditions/

For further assistance our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.
All the best,
Cashmo

Rated 5 out of 5 stars

Fantastic slots but wagering too high

April 14, 2020
Unprompted review
Cashmo logo

Reply from Cashmo

Hi Tim.

Thanks for leaving a review!! We certainly appreciate your kind words, its great to you are enjoying our Wheel of Fortune feature! We hope it proves lucky for you again in the future-

Best wishes,
Cashmo Casino

Rated 3 out of 5 stars

Account Security issue. Poor service

I sent an email to the support email address on 5th April about an account query and Molly responded a day later. I replied straight away and have not heard anything back since. I’ve sent a few messages to chase up Molly, but have not received a reply.

I contacted the live chat today to see if they could help. I tried 4 times and each chat advisor was having issues with my security details. It seems my DOB on my account is slightly incorrect and so the DOB I gave them didn’t match. They then all asked me one more security question to pass, which was “what was the first game I downloaded when opened my account?” It advised it was over 2 years a go and how was I supposed to remember that! The advisers said sorry that’s not an answer and failed the security check.

Each advisor said I should log on to my account to update my details and then they can help me. I advised each of them I couldn’t do this as I am on gamstop and each time I try and log on, I receive the error message to say I’m currently blocked due to gamstop. All 4 of them said there is nothing they can do and I’d have to try again with the chat!!!

The probably is I’m never going to pass the security details as the DOB is wrong on my account and I don’t know what that it is. I asked if I could speak to a manager to resolve the matter and the advisers said I’d need to pass the security before I could speak to a manager! I asked how I could make a complaint and they said I’d have to pass the security checks first and then speak to a manager!! I’m lost for words.

I’ve now sent another email to the support email address advising what has happened and have attached screen shots of my gamstop page and driving license so they can see the DOB I’m saying is correct and the info they have is wrong.

Hopefully someone will get back me to before the lockdown is over!!!

April 10, 2020
Unprompted review
Cashmo logo

Reply from Cashmo

Hi Daniel,

We are sorry to hear this.

You will be unable to access your account if your details match against the Gamstop database.

We do have various options for all our players to help them stay in control of their account and these options are available 24/7
Internal options available for players:
-Deposit limits
-Game removal
-Cool down period
-Session limits
-Self exclusion
External options available for players:
-Gamstop
-Gamcare
These are accessible from our website by going to https://www.mfortune.co.uk/our-terms/responsible-gambling/

In regards to not being to access your account, we do need to verify you are the account holder due to Data Protection.

Our Contact Centre team are available 24 hours a day by calling 01384 884468. You can request help from within your game menu, or text the word ‘HELP’ to 85777 and one of our team will call you back.

Hope this helps,
Cashmo

Rated 5 out of 5 stars

Brilliant site very easy to use

April 6, 2020
Unprompted review
Cashmo logo

Reply from Cashmo

Hi Tracey,

Thank you for your awesome feedback!

We are glad you are enjoying our games!

Good luck for in the future!

Don’t forget to check out our Facebook page for new game updates & promotions.

https://www.facebook.com/CashmoCasino/

Best wishes,

Cashmo Casino

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